Whitehat casinos...impossible to resolve basic stuff

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I have been trying to explain such a simple issue to their support to eventually find someone that can do his job, help with an issue.

I use muchbetter wallet. Very convenient and free of any charges since they offer CAD for deposits and withdrawals. This wallet is associated with a phone number. Very well designed IMO but operators are clueless about it. They often refer to it as a bank account and even though the customer have the exact answer to solve a problem, they will either copy paste a generic template about bank transfers delays or pending time or my favorite answer when I ask an agent for a little bit of his time to resolve an issue... with the exact solution... then wait 25 minutes to get the wonderful answer... that I am not eligible for a free bonus.... What?!

So in my profile info you can see my phone number information like this:
+1xxx xxx-xxxx

And since the first time a withdrawal was completed back to muchbetter wallet, their system changed the number to 1xxx xxx-xxxx

Who cares? I wouldn’t since putting a + before a number doesnt change the number or anything. But now their system won’t let me deposit with muchbetter. I can enter ammount, choose with or without bonus and then when it’s time to click deposit,not possible. The deposit button is in grey and it says that my number has to be the same than in my casino account.
All they have to do is erase the damn + in my profile info for phone number. That’s it. All other methods, deposits are fine. So it is the right info and the right solution. Explained at 3 different whitehat on 7 different occasions. The best answer I got? We will get back to you by email. The other answer were so dumb its crazy.
Never got a single email once ...
Am I not clear enough? Why donI need to talk to a rep for these problems? Just fire all your agents at this point or train them properly.
 

EngrishJonny

Banned User
Joined
Jan 19, 2019
Location
BC
Dude - number # White hat gaming are nightmares cashing out - why are you playing there and #2 white hat gaming are a nightmare !!

casino I use longest. Cashout to my much better card 45mins - it’s normally done within 15 mins and they have been withdrawals $9k-$25k -

I send you a direct msg and can’t paste links or something
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Yes, White Hat Gaming has come along leaps and bounds compared to what their casinos used to be.

I have withdrawals processed quickly and some game studios are default RTP, or, at worst, mid-range.

What has happened to me!? Recommending mid-range casinos!? Oh, the shame of it all!

p.s. The problem with most live chat agents is the lack of training.
 

EngrishJonny

Banned User
Joined
Jan 19, 2019
Location
BC
I have - I won $12,000 - went to withdraw - was told I had a weekly limit - and takes 72 to verify (before even gets sent out) think limit was $7000 so did that. And of course being a degen - 2 days later - I was able to change the $7000 withdraw to $6000 and the 72 holding period completely resets. No the type of account a massive degen like me can handle
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
I have - I won $12,000 - went to withdraw - was told I had a weekly limit - and takes 72 to verify (before even gets sent out) think limit was $7000 so did that. And of course being a degen - 2 days later - I was able to change the $7000 withdraw to $6000 and the 72 holding period completely resets. No the type of account a massive degen like me can handle

I take it that was before the reverse withdrawals were banned?

I've noticed WHG paying well within the usual 48-hour pending period over the last few months. Some of their newer brands don't mention 48 hour pending in their terms, not tried them yet though.
 
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EngrishJonny

Banned User
Joined
Jan 19, 2019
Location
BC
I take it that was after the reverse withdrawals were banned?

I've noticed WHG paying well within the usual 48-hour pending period over the last few months. Some of their newer brands don't mention 48 hour pending in their terms, not tried them yet though.
It was the Playzee casino - and was more than 12 months ago - when I could cash out less than 5 mins vs whitehat cowboys and they offered same games and better perks I had no reason to return
 
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