This is the latest update from their live support...
Support Robin:
Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.
Me:
Hi Robin.
Support Robin:
Hello
Me:
I am pretty angry right now.
Support Robin:
Ah yes, I can understand that
Me:
Your support host told me a pack of lies.
Me:
How do you intend to get the 110 euros to me?
Support Robin:
Well, it is €50 since 50 of it is bonus funds.
Support Robin:
There are ways that we can go about this, but I have to check with the security department on how we should resolve this
Me:
Yeah, thats total bullshit, you can't just steal the money I have a wager against.
Me:
I have played through a portion of that bonus wager.
Support Robin:
Yes, either you can wait until the 29th and you can keep your wagering. Or we remove the bonus and send back your funds
Me:
I specifically asked your support host all of these queries regarding this exact issue and was told it was fine.
Me:
He represents WhiteBet, correct?
Support Robin:
Well, our support host? You are talking about my colleague, a support agent.
Me:
Review my first chat with Christoffer.
Me:
Before I signed up I came to chat and asked if I was allowed to signup because of my current status with RedBet.
Me:
I then asked if I was allowed to take promotions.
Me:
I was given a full green light to go proceed.
Support Robin:
Yes I can see the chat here. What he said was unfortunately completely wrong, we are sorry for that.
Support Robin:
Since we are operating under the same gambling license we can't allow any gameplay on any of our brands during this time.
Me:
This is what your chat host should of said from the get-go and we would be perfectly fine.
Me:
It is YOUR fault this circumstance exists.
Support Robin:
Yes, I know that there has been a mistake here. But lets focus on how we can solve this instead?
Me:
I'm all ears on a solution but what has currently been offered to me either has me waiting weeks to play a balance or take a 60 euro loss. These don't sound like enticing options Robin.
Support Robin:
No, I can understand that. You will not like this but I think its better to get it out of the way now. The bonus you have used on whitebet is most likely not valid
Support Robin:
This is due to this rules in our t&c
Support Robin:
7.9 Gaming Operator reserves the right to void bonuses and winnings if the Player or any person in the cusMeers household has previously received a similar or equal bonus on one of our other brands. This applies to both sports betting and casino bonuses.
Support Robin:
That bonus is a welcome bonus, which you have used on redbet already
Me:
This was again, another question I specifically asked.
Me:
You need to make good on your mistake. It is not fair that I have to take some kind of punishment due to your lacklustre support host.
Me:
You should remove the 50 bonus and send me back whats in the account. I think it will be around 60 euros.
Me:
I can't remember the actual balance as it just kicked me out mid-spin.
Me:
I don't think this is an unreasonable request considering the circumstances.
Support Robin:
Well, we will not pay you back anything more than what you deposited and that is not changing. I have sent a mail to the security department and as soon as we know on how we proceed we will contact you.
Me:
Ok, I really hope that extra 10 euros will be worth the noise I intend to cause about this matter Robin
Support Robin:
Well, you do what you have to do. In the meantime I will work on getting your funds back to you
Support Robin:
Me:
Perfect. I suggest your rep heads over to this thread sometime soon and clarifies some things:
https://www.casinomeister.com/forums/threads/whitebet-locked-my-account.65423/?t=65423
Me:
Have a great day Robin.
Support Robin:
You to!
Support Robin:
bye
- T