Hi, I'm new here (sorry for my bad English, I'm using a translator to help). I can no longer make a complaint here because the time limit has expired. I'm asking for your advice, what would you do in my situation? Do I have a chance to fight the operator? I would like them to be held accountable, I would like mga to punish them. I was a young teenager and in 2019 I asked white hat Gaming casino to block me from everywhere because of a gaming problem. Still, I managed to open a new account at their sister casino, I played 13k of my own money in 8 hours and the next day they offered me a bonus and I played more, finally I luckily won my own money back and for 4 days that my account was open more than 16k (deposit/withdrawal difference -6000e) in their casino, after which I went to the chat to pray that they would block me, I feel bad and haven't slept at night, they block me. They never once approached me in 4 days to ask how I was doing? Where does my money come from? I recently requested my gdpr information about myself and found that they hadn't even set a self exclusion lock for me in 2019, they had set a freeze on the account. I questioned them why I managed to open an account at the sister casino, they said I bypassed the blocking system by registering with different information. There was a difference in the information of the account I admit, the account I requested to block was not linked to my second name (I did send them a photo of my passport with another name, they did not update it in the database and the account where I managed to play after the self-blocking request was linked to another name.