Resolved When does one say ENOUGH?

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I have been trying to make a withdrawal since Tuseday from an accredited casino from which I have made withdrawals from before but now I am supposed to come up with more docs. Here is the scenerio:

10/6/09 :Withdrawal requested
10/6/09 : Received email aproval of withdrawal request
10/9/09 Emailed casino rep here and asked what the hold up was. Rep said they emailed me for more documentations earlier, did I not get it? Of course I didn't, otherwise why would I be asking him this question!.
10/10/09 : Called CS to find out what is taking so long and they confirmed I needed to send in new docs.
10/10/09 10:30 AM Sent in docs they requested.
4:30 PM called to see if they received docs. Yes but need to resend docs, unreadable, resent new docs
10/11/09 Called to see status of withdrawal. Need to resend . Problem with 2 of the docs, unreadable. resent docs.
10/11/09 7PM called to see if they have docs. Yes but now need other 2 docs that were not requested to be sent in again.

I have faxed these docs 4 times now in 2-3 days. All because I made a credit card deposit instead of using my usemywallet account to which I withdrew to with my NAME on it. Ridiculous! I am still the same person using the same info.

When is enough, enough??? Especially since I have been paid before and have sent in docs already a while back with the same fax machine.

Amazing...this is worse than trying to cross the border in a communist country!!! And they are ACCREDITED!!
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slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
Docs

OMG what a headache. Can you name the software? If not don't worry about it. I think that's crazy seeing as how you already made withdrawals before.
 

coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
i personally think as youre trusted member they should put their security issues a little aside and just act in your favour to show they wont create any hassle for you.

the only reason i could imagine is the fact you said you fax it and used credit cards. iam not sure how you do it but i think the perfect solution is always to make scans and send them via email or fax, its just the best possible resolution on graphics.

if theres a black/white faxh machine it could create unreadable docs, but i guess as you seem really experienced member;) you know about the issue.


anyway i hope the casino (maybe you can name it :rolleyes:) finally can read your docs and approves your withdrawal.


thats the reason i have totally stopped using my credit cards in casinos, if i only use them to deposit on ewallet and then on casino.

saves confidential scans and time, sometimes.:rolleyes:

not sure your location ut if youre out of europe i understand you have smaller choice etc..

cheers

coxwel
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
coxwel:i think the perfect solution is always to make scans and send them via email or fax, its just the best possible resolution on graphics.
Hi coxwel, yes I have my docs on the computer and have sent them to casinos through email (still get the darn "we didn't receive your docs") sometimes but using a credit card will be the last thing I do anymore.

I sent the same docs to myself by efax and could read them just fine which I find interesting...ahh well..we will see. Thanks for the suggestions...I needed a little calming, but still am so ticked over trying to get them these docs for days and getting the runaround especially when I can read the faxed docs I received (as I said, I now send these things to myself for proof of clarity).

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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi coxwel, yes I have my docs on the computer and have sent them to casinos through email (still get the darn "we didn't receive your docs") sometimes but using a credit card will be the last thing I do anymore.

I sent the same docs to myself by efax and could read them just fine which I find interesting...ahh well..we will see. Thanks for the suggestions...I needed a little calming, but still am so ticked over trying to get them these docs for days and getting the runaround especially when I can read the faxed docs I received (as I said, I now send these things to myself for proof of clarity).

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Very odd, I wonder how many times this "can't read docs" is down to incompetence, or THEM having poor viewing software.

I have found this to be true, I can see a pic more clearly on one type of viewing/editing software than another, yet it is the SAME PIC!!!
They may also be working with inadequate contrast settings on THEIR monitor, I have ALSO found this. On my OLD PC, I cannot clearly see the Red Flush promo claim page, and had to use "click & paste" to drag a rectangle around the text to highlight it before I could read it.

IF these are also being sent by fax, this introduces problems if THEIR fax machine is poorly maintained, which is why sending a JPEG or GIF file is recommended.

It IS the change to credit card deposits that causes this problem, even though they have been happy with the eWallet for some time.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I finally received my withdrawal I have been waiting for since last Tuesday, Today is Monday) after 4 fax retries, and 3 calls, and 6 emails.

Thanks all for being here and letting me blow off some aggravation...:D

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