What's next? when using an ADR.

6HellsBells6

Full Member
PABnoaccred
Joined
Oct 24, 2020
Location
Ireland
Is there anybody that can tell me, what I can make happen after submitting a complaint against a Casino through their own ADR and referred to their own ADR from the MGA because it is an Contractual dispute.

Dealing with this for the last for the last 5 months, The Casino in question is not replying to the ADR and it has been a further 5 weeks since the ADR has asked for a response. And still no reply from the Casino.

If nothing can be resolved from the ADR, Do I find a lawyer to take my case? Make a European small claims court?, yet my dispute is greater than 5k euro, and/or wait until the ADR becomes a dead end or waste off time?

Thanks in advance
 
Solution
Have you tried our ADR service? If their appointed ADR is not getting a response, you should be free to do as you choose. Just notify them to let them know.

Which casino is not responding? We have had the same issue, but this is the norm to many of the casinos that have their legal base in the Caribbean, not Maltese.

The incentive for casinos to remain responsive here with us is that we make public announcements when they are not handling the complaints in a good way. That is our leverage.

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Have you tried our ADR service? If their appointed ADR is not getting a response, you should be free to do as you choose. Just notify them to let them know.

Which casino is not responding? We have had the same issue, but this is the norm to many of the casinos that have their legal base in the Caribbean, not Maltese.

The incentive for casinos to remain responsive here with us is that we make public announcements when they are not handling the complaints in a good way. That is our leverage.
 
Solution

justdoit

Full Member
Joined
Nov 22, 2021
Is there anybody that can tell me, what I can make happen after submitting a complaint against a Casino through their own ADR and referred to their own ADR from the MGA because it is an Contractual dispute.

Dealing with this for the last for the last 5 months, The Casino in question is not replying to the ADR and it has been a further 5 weeks since the ADR has asked for a response. And still no reply from the Casino.

If nothing can be resolved from the ADR, Do I find a lawyer to take my case? Make a European small claims court?, yet my dispute is greater than 5k euro, and/or wait until the ADR becomes a dead end or waste off time?

Thanks in advance
I use MGA direct one time, they do replay in 48hrs
You do not have permission to view link Log in or register now.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I use MGA direct one time, they do replay in 48hrs
You do not have permission to view link Log in or register now.
I would be real curious on how well that would work. Traditionally the MGA has been either "hands off" with complaints, or they had a part time intern forwarding messages around. At one point, they did have a person on board who was trying to improve their image - a person who worked closely wiht Max and me - unfortunately, that guy is gone now. For now, you'd have better luck complaining to your mailman, or a houseplant for that matter.

In other words, the MGA is a disaster.

In fact, it would be safe to say that 99% of licensing jurisdictions are "hands off" when it comes to player complaints. If they have a form on their website, it's just to show their visitors that they care. I really don't know how useful they are.
 

justdoit

Full Member
Joined
Nov 22, 2021
I would be real curious on how well that would work. Traditionally the MGA has been either "hands off" with complaints, or they had a part time intern forwarding messages around. At one point, they did have a person on board who was trying to improve their image - a person who worked closely wiht Max and me - unfortunately, that guy is gone now. For now, you'd have better luck complaining to your mailman, or a houseplant for that matter.

In other words, the MGA is a disaster.

In fact, it would be safe to say that 99% of licensing jurisdictions are "hands off" when it comes to player complaints. If they have a form on their website, it's just to show their visitors that they care. I really don't know how useful they are.
for me it worked, I had a payment problem, after MGA contact the casino I got the Payment. maybe I was lucky
 

JohnSnow

Senior Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I think you were. I had some problems with Bcasino. The most utterly shit casino that holds a UKGC and MGA license. They told me to start a complaint with the chosen ADR of Bcasino. Said goodbye to almost 3K.
for me it worked, I had a payment problem, after MGA contact the casino I got the Payment. maybe I was lucky
 

justdoit

Full Member
Joined
Nov 22, 2021
I think you were. I had some problems with Bcasino. The most utterly shit casino that holds a UKGC and MGA license. They told me to start a complaint with the chosen ADR of Bcasino. Said goodbye to almost 3K.
well if you play from Uk and the casino have UKGC license MGA will not help you, they will say go talk to UKGC, coz I have 2 address UK and EU I can play both parts, so the casino I was dealing with was only MGA license
 

6HellsBells6

Full Member
PABnoaccred
Joined
Oct 24, 2020
Location
Ireland
Have you tried our ADR service? If their appointed ADR is not getting a response, you should be free to do as you choose. Just notify them to let them know.

Which casino is not responding? We have had the same issue, but this is the norm to many of the casinos that have their legal base in the Caribbean, not Maltese.

The incentive for casinos to remain responsive here with us is that we make public announcements when they are not handling the complaints in a good way. That is our leverage.
Well Mr. Meister,

No, I haven't. Based on my experience so far, I do not hold out much hope at this stage for it to be resolved this way.

The Casino in question is Slotsmillion.

I first made contact with the MGA after going through Slotsmillion own complaint's procedure and also the person that I was dealing with blocked two different emails of mine before what they believed was the settlement of the dispute had ended. Which in my view it was not. Also they deny ever blocking me, yet I can show that they did.

Anyway, The MGA then advised me and provided me a direct link to promediate adr uk because they thought that my issue was a contractual dispute.

So, then I made my complaint on the 8th of June 2021 to promediate and about the month later Slotsmillion gave their response.

When asked by the mediator, if I was happy with their response and if not then why? I told them I did not agree with what they had said
and also pointed out discrepancies that they were claiming.

I also backed this up with records that I have kept when using Slotsmillion.

Since then I have waited for a response but no joy.

I contacted the mediator again on the 15th of September and he said he would follow through to get a response from them.

I never heard nothing for another month, then I asked the mediator again on the 15th of October. He said he would chase them up.

I waited again and then asked last week on the 25th November.

And I got this response (As of 31 October we are unable to act as ADR provider to SlotsMillion due to Brexit 🙄).

Even after this, he tried one more time with them but was sorry that there was nothing more that he could do.

So, to me this was delays tactics on their part as obviously they knew in advance that this would happen.

Question is now because I could write a book on their practices at this stage, Do I give you Mr. Meister ADR a go or do I just say fk it and get myself a lawyer.

As that is the only option left after not being able reach a fair conclusion.
 

6HellsBells6

Full Member
PABnoaccred
Joined
Oct 24, 2020
Location
Ireland
So, Tried anyway with the MGA, and tbh they are a useless bunch of generic Cretins. They do not give one fck and avoid answering straight forward questions and then spew out some rubbish, that has nothing to do with your complaint.
 

syntynyt

kuollut
Joined
Dec 31, 2013
Location
~
If you dont mind share the issue you have with them, especially as being a non bonus issue. I was thinking to give them a try for the fast withdrawals they advertised but if i read one legit case about a casino that is refusing to pay or delay tactics, i make an account there and next minute i permanently self exclude. I really wonder what is the CV for a casino employee to get the job, so many one dimensional stupid people i encountered in december alone...
 
Top