What would you like to see?

[Bet it Up]

Here is one thing I don't get. Why does the VIP account make you log in with a new account number? This is really annoying, and once I tried it I could find no difference on any of the games. The limits all seemed to be the same. Now I have 2 accounts and 2 passwords.

 

[Bet it Up]

By the way, I do want to say that I was commenting to a friend that the VPL places have improved a lot in the last month. I like to "Bet it Up" so my wins and losses can be fairly large. It used to be that when I had a cashout at the VPL places we would go through 3 weeks of "we didn't get the fax" crap. I almost stopped playing when I had to send documents to the same casino for a withdrawal, when I had just made a withdrawal a month before and sent all the docs that time. Someone told me that any withdrawal over 2000 or 2500 meant you had to resend the documents every time.

Well the good news is, that all seems to have stopped. My last withdrawal (over 5000) came in 2 days with no nonsense. That is the way it should be, and way to go VPL. (Well, actually it should come in 5 minutes like Phoenician) but 2 days is fine.

 

[Weedlayer]

I love the auto bonuses. They are what keeps me coming back to VPL casinos. It's nice to have that extra chance to win.

 

[Black21Jack]

I love the auto bonuses. They are what keeps me coming back to VPL casinos. It's nice to have that extra chance to win.

The point is they should not be 'auto' bonuses. If you want them, just email the casino and ask for them when you make a deposit. Not everyone claims a bonus.

 

[Stanford]

I love the auto bonuses. They are what keeps me coming back to VPL casinos. It's nice to have that extra chance to win.

But sometimes you meet the bonus terms and they cut you off. Then they tell you to play more and they will reevaluate.

I would rather see them be straight forward about what terms they really want. I worry they use that bonus to fish for compulsives and discard responsible players.

Mostly, I wish they would engage in dialogue. So far they have been invited and they won't show up.

Stanford

 

[Weedlayer]

The point is they should not be 'auto' bonuses. If you want them, just email the casino and ask for them when you make a deposit. Not everyone claims a bonus.

The fact that the bonuses are automatic is exactly what I like. No muss, no fuss. I wouldn't want to have to email them to get a bonus. It would feel like begging.

But I respect that some people may not want bonuses automatically. VPL should keep the system that they have but add an opt-out for people that don't want bonuses.

Stanford: agreed on all points.

 

[Black21Jack]

But I respect that some people may not want bonuses automatically. VPL should keep the system that they have but add an opt-out for people that don't want bonuses.

Stanford: agreed on all points.

they do allow you to opt out, the only problem is if you do not claim bonuses then you have no way to know that a bonus will be added because I do not read the promotions page, why would I?. When I first downloaded the casino at Maple I deposited $1000.00, played a few hands only to come back the next day to see that my balance was higher than what I left it at. So I phoned them and they said they need to have an email in writing for them to remove it. I sent them email and it took them 2 days to finally receive my email and remove the bonus. Now I have been removed from all future bonuses and it will not happen again, but what a pain in the ass to get it removed, my money sat for two days and I could not play, otherwise I would be playing with the bonus and would get locked in.