What would you like to see?

VPL

Casino Representative
Hi there guys,

This being the most active gambling related message board, with a whole range of different types of casino players, it seemed like the best place to post the BIG question...

What do the players want?

We are trying to unclutter our websites, by bringing the relevant info to the front, and making it more accessible, while dropping irrelevant info, that's regarded as "not so important" to the back.

What do you look for first when you reach a casino site?
What information would you like to have served to you as soon as you reach the site?
What do you regard as "less important" information?

This info would help us greatly in creating a more user friendly experience for players.

Please PM me.

Regards
VPL
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Very brave of you - making a post like that! :notworthy

I'm pretty sure I know what a lot of people are going to say - so I'll start the ball rolling!

We want to see (in BIG letters across the middle):-

"100% match bonus up to $200 - every player - every month!
(WR x25 - includes play on Blackjack & Video Poker)
Payout guaranteed within 2-hours 24/7!"


I'd geuss that's about as unlikely as the legendary flying pig - so what's the next best offer you can come up with to raise VPL even higher above the rest of the MG bunch?
 
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Vesuvio

Dormant account
Surely you meant a 200% bonus & 7x wr? :D

Anyway... just a general comment directed at casino websites (it probably doesn't apply to VPL):

Please don't: 1) try to start a download as soon as I get to your website :axeman: Also, when I click on a bonus offer I expect to see more information about that bonus, not for the website to start trying to download its software. If I want to download the casino I'm quite capable of clicking on 'DOWNLOAD NOW'!

This gets things off on the wrong footing as I assume before I've even played your casino that you're trying to cheat me.
 

Petunia

Dormant account
VPl - I'd be interested in the gossip. Who's who, what are they doing and why. Kinda like the 'Personality' that delivers celeb gossip! Oe oe oe,
We should start a "Casino operator Papparazzi".

Seriously. I like intersting bits and stuff. Fun and funny, and lay off the guilt trips. I like straight up, and then moving right along.

That however is just me.
 

m249a

Dormant account
Vesuvio said:
Surely you meant a 200% bonus & 7x wr? :D

Anyway... just a general comment directed at casino websites (it probably doesn't apply to VPL):

Please don't: 1) try to start a download as soon as I get to your website :axeman: Also, when I click on a bonus offer I expect to see more information about that bonus, not for the website to start trying to download its software. If I want to download the casino I'm quite capable of clicking on 'DOWNLOAD NOW'!

This gets things off on the wrong footing as I assume before I've even played your casino that you're trying to cheat me.

Right off the top of my head, that is the NUMBER 1 thing that will steer me away from a casino. The "automatic" download of software.
 

Black21Jack

Dormant account
Vesuvio said:
Surely you meant a 200% bonus & 7x wr? :D

Anyway... just a general comment directed at casino websites (it probably doesn't apply to VPL):

Please don't: 1) try to start a download as soon as I get to your website :axeman: Also, when I click on a bonus offer I expect to see more information about that bonus, not for the website to start trying to download its software. If I want to download the casino I'm quite capable of clicking on 'DOWNLOAD NOW'!

This gets things off on the wrong footing as I assume before I've even played your casino that you're trying to cheat me.
I agree with all of that. So annoying when the popup to download comes up when you are trying to navigate the site. This may not be important to other players but I would like to know more about the companies I am dealing with. When I click on an 'about us' link it just gives some vague information about how long they have been around. I would like to see a simple bio and pictures of the head manager and maybe CEO of the company, and more information about the business itself. I want to know who I am dealing with. It would just make me feel better about putting money into the casino. I do not really have any complaints about the VPL sites.
 

Casinomeister

Forum Cheermeister
Staff member
Black21Jack said:
...I would like to see a simple bio and pictures of the head manager and maybe CEO of the company, and more information about the business itself. I want to know who I am dealing with. It would just make me feel better about putting money into the casino...
Here's a good example of this:
You do not have permission to view link Log in or register now.
 

jerseyguy11

Dormant account
Black21Jack said:
I agree with all of that. So annoying when the popup to download comes up when you are trying to navigate the site. This may not be important to other players but I would like to know more about the companies I am dealing with. When I click on an 'about us' link it just gives some vague information about how long they have been around. I would like to see a simple bio and pictures of the head manager and maybe CEO of the company, and more information about the business itself. I want to know who I am dealing with. It would just make me feel better about putting money into the casino. I do not really have any complaints about the VPL sites.

great point
 

Sodax77

Dormant account
Black21Jack said:
I agree with all of that. So annoying when the popup to download comes up when you are trying to navigate the site. This may not be important to other players but I would like to know more about the companies I am dealing with. When I click on an 'about us' link it just gives some vague information about how long they have been around. I would like to see a simple bio and pictures of the head manager and maybe CEO of the company, and more information about the business itself. I want to know who I am dealing with. It would just make me feel better about putting money into the casino. I do not really have any complaints about the VPL sites.
I agree what Black21Jack say.
Usually i check carefully all details in casino page, including "about us"-section.
And i remember that 32red have this special "Meet the People"-site, like meister show.

Btw, i apprciate, that casino start this thread. And i like to say about pop up's, those are really annoying, even i have pop up-killer, but it's not active everytime, since many "good" site don't use pop up's anymore.

Here is example: (pop up)

You do not have permission to view link Log in or register now.

-Winner pop up

Or same pop up, but site is very informative, here:
You do not have permission to view link Log in or register now.

-No much information, but winner pop up

Also
These pop up's
Go here:
You do not have permission to view link Log in or register now.

And then close browser
-VPL pop up

Also these download pop up's
example 777Dragon: "Download 777Dragon now!"
Here:
You do not have permission to view link Log in or register now.

-Immediately pop up

Your contest, vote, etc are so old some sites...
I remember that there was few "this month contest-winner" or something like that in few months ago (before you update page in few casino site) e.g. in 777 Dragon-site. But your information about "this month" was almost 6 month old then. Always.

And please say to your great support assistants (i mean that), that they sometimes wait 30 second, when i reply, since i don't write english so fast.
"is there anything else...", "is there anything else...".

Important: Some bonus money to all my VPL accounts, and i will search all "old" pages, mistakes...lmao :D

EVEN BETTER BONUSES!!! :D :D :D

Ok, i continue later ;)
 
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chuchu59

gambling addict
PABnonaccred
CAG
I have played at numerous online casinos and I have to say that your group offers one of the best packages around. The signup bonus is good,excellent customer services and now the cashin period has been shortened to about 1 working day(at least for maple casino). Havent tried the others for quite some time. I would say that as long as you have good customer services reps who are willing to reason with the clients on all complaints/issues,that would be the best thing around. Large bonuses with low WRs wont stand the test of time.(sorry,guys). You are still a business,arent you?
 

Black21Jack

Dormant account
There is one point I would like to tell you about regarding your casinos, and it is not related to the websites. There was a complaint made in the complaints section about another casino (not a VPL casino) and it reminded me. I love your casinos and how fast you pay but the only complaint I have is the auto bonuses. It is a pain to have them removed and you should not add them unless someone asks to be on the bonus list for auto bonuses or asks to have them put on manually, as not all the bonuses would be of interest to bonus claimers especially the 5% credit card deposit bonus. Unless someone asks for it you should not add it, and I am sure you will not have a lot of people requesting it. Most would not want to be locked into wagering requirements for such a small amount. Other than that I say keep up the good work VPL :thumbsup:
 

bethug

Banned User - Winner of the "<a href="http://www.c
blackjack, i agree, i dont like auto bonus. reason i dont like to play at intercasino.

I wish casinos would place on the first page how fast they pay you. Tired of going thru 10 web pages just to find it on some casinos sites.

Also if u use neteller you dont have to send paper work in

Also send more birthday gifts mines coming up dec 5 send me a few hundred bucks

Also randomly pick people from here and give them money

thanks for your time
 

kniepm

Dormant account
Without having to click more than one time past the bonus offer, let me know the wagering requirements and the excluded games.

I would also like to see any/all sister casinos associated.

Keep things simple and straight forward. When a casino makes you search for information, It makes me very wary that they are scammers.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
bethug said:
blackjack, i agree, i dont like auto bonus. reason i dont like to play at intercasino.
Bethug - if you don't want your monthly Intercasino bonus - PLEASE can you send it to me???
IMHO, Intercasino is twice as good as ANY other casino on the net - great game play - great Customer Service - great software - fantastic bonuses! :thumbsup:
.
 

dominique

Dormant account
I too hate auto bonuses, personally as well as professionally.

Personally I don't want to be trapped into wagering requirements, I want to deposit my money and play whatever I like.

Professionally, I get way too many novice players screaming that the casino stole their money.

Upon examination they accepted a bonus, didn't read the requirements, played their favorite game, won something and were not paid.

We understand that it is because of the wagering requirements, but the novice doesn't. They go home and tell their families and friends that online casinos are traps and cheat.

So - no automatic bonus! let the people choose! Make sure they know what they are getting into!
 
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SG44

Dormant account
I want to see table limits, games available, (varieties of BJ in my case), whether practice/free play is available, and bonus details (excluded games etc.) Also, ditto on no downloading until I have looked around the site.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
SG44 said:
I want to see table limits, games available, (varieties of BJ in my case), whether practice/free play is available, and bonus details (excluded games etc.) Also, ditto on no downloading until I have looked around the site.
So most people want to see the above (with their 15% bonus), and no automatic downloading. Fair points.
But am I the only one who wants to see the below then???

"100% match bonus up to $200 - every player - every month!
(WR x25 - includes play on Blackjack & Video Poker)
Payout guaranteed within 2-hours 24/7!"


I'd put up with atuo-download for that! ;)
 

Stanford

Dormant account
KasinoKing said:
So most people want to see the above (with their 15% bonus), and no automatic downloading. Fair points.
But am I the only one who wants to see the below then???

"100% match bonus up to $200 - every player - every month!
(WR x25 - includes play on Blackjack & Video Poker)
Payout guaranteed within 2-hours 24/7!"


I'd put up with atuo-download for that! ;)
I would like them not complain when a player plays according to *their* terms and then they ban him for not playing enough. Luring a player with a "bonus on every deposit" and then trying to push him to play more than the terms is poor practice. More on that in a separate post later today.

Stanford
 
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