What Keeps You Loyal To A Casino?

[managra]

No, i don't have to see your desk at all; it probably looks a lot like mine I use nifty page markers issued for free by the library and also the blank backs of failed pages from my printer to keep track of my WR and the ups and downs at neteller. We, gamblers, are a funny bunch, aren't we? We "invest" (ahem) loads of money every month in casinos but then we can't spare a few bucks on some decent writing paper.

 

[Pinababy69]

You know, sticking with the theme of WR's, that is why I really like casinos with a live chat feature. I can't always phone because I have a five year old who hates when I talk on the phone. So sometimes, if I have a large WR to meet, it is very convenient to stop play for a moment or two, go to live chat, and simply ask how much have I wagered? That is part of the reason I love 32Red so much...Jackpot Factory use to have this, but I don't think it's been operational for a couple of months now at least. I just hate sending an email to ask how much I've wagered....usually by the time you receive a reply, you've zeroed out.

 

[silkprint]

I agree wholeheartedly about the live chat feature . I know with one casino I was on hold for almost an hour twice about a WR issue . I no longer deposit or play at that casino .

 

[Pinababy69]

I no longer deposit or play at that casino .

I can name that casino in one guess...lol. But again, back to the point of the thread, all the bonuses in the world and even super fast cashouts mean nothing if the support is not on the ball. I don't know how the rest of you feel, but when I have money and I want to play...I want to play NOW, not an hour from now...and surely not 5 or 6 hours from now. That is why for me personally top notch, well-informed customer support who have the authority to actually deal with problems is an absolute must for me.

 

[managra]

Yes, i like Live Chat. Such dialogue really enables you to cut to the chase and get an answer to your questions. With emails you often get generic cut and paste replies that don't really answer your questions or it is obvious that CS hasn't even understood your questions. So, lots of back and forth and lots of delays.

As to WR, unless the site has a tracking system that is reliable and easy to use, such as Crypto, i DO make my own scribbles with WR tracking. It's worth it. It has happened several times that the numbers incorrectly quoted by CS were way below mine. Thanks to my scribbles i had ammunition to firmly convince them that i had already exceeded the WR. Without those, i might have accepted their saying that i needed to wager x more dollars, played more accordingly and only to see a nice win evaporate.

 

[tencardcharlie]

Bonuses and CS.

As KK said, why play where you don't get a good bonus? But customer support is very important too, especially when things screw up. It's not fun being completely ignored by CS, or getting answers to questions never asked.

Sometimes I fire away an email just to see if I get a good reply, before I deposit.

I don't care to much about fast payouts. Since I only gamle with tiny fractions of my bankroll, it doesn't really matter if I have to wait a week before I have the money - as long as I'm certain it will show up.