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What Keeps You Loyal To A Casino?

Discussion in 'Online Casinos' started by Pinababy69, Feb 5, 2006.

?

What keeps you loyal to a casino?

  1. Prompt, courteous, knowledgeable customer support

    42.6%
  2. Ongoing bonuses (monthly percentages, random surprise bonuses, bday bonuses, etc)

    55.6%
  3. Fast payouts (ie. "flush" option, instant withdrawals, same day payouts, etc)

    37.0%
Multiple votes are allowed.
    Feb 5, 2006
  1. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I was thinking the other day about what is most important in an online casino, and what turns me off (for me it is poor and non-existent customer support). I can't begin to remember all the casinos I have signed up at, deposited and played once or twice, only to never return. Let's use the assumption that it's a casino that's reputable and has no problems with cashouts, etc. What keeps you coming back?
     
    3 people like this.
  2. Feb 5, 2006
  3. cheekymonkey

    cheekymonkey Ueber Meister

    Occupation:
    Loser
    Location:
    Back at my mums
    nice thread...

    if im very lucky at one particular casino, i tend NOT to go back on a regular basis as i keep it in 'reserve' for whenever i need a win - i know that sounds a bit strange but its the same in real life for me as i have a lucky bookies that ive never lost in! ...and so i rarely go in there as i dont want to break my luck :D

    as for loyalty, i stay with one particular casino as they have offered me nice presents (e.g. football tickets, nights out etc.) and very regularly deposit free chips into my account - i also stay with them as cashing out is absolutely NEVER a problem and is always processed immediately - i never have any doubts that i will not be paid

    finally, the software - MG does it for me and i dont think i could be a regular on any other platform :p
     
    1 person likes this.
  4. Feb 5, 2006
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Aww man, I knew there was a fourth option I wanted to include....software. Grey matter is not working today. Thanks for the reply.
     
  6. Feb 5, 2006
  7. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    pina nice thread, i pretty much like all of the above.....
    but i will only play at a casino i tend to win at :D
    whats the sense of playing at a casino who has your number :p
     
    1 person likes this.
  8. Feb 5, 2006
  9. occ123

    occ123 Dormant account

    Occupation:
    IT professional
    Location:
    USA
    I voted for fast withdrawals. I do not like casinos that make you wait 24 hours just to start processing- that is pure BS IMO. Imagine going to a land based casino and they make you stay there for 24 hours before you can leave with your winnings (testing your temptation,) no thanks. :what:
     
    1 person likes this.
  10. Feb 5, 2006
  11. cheekymonkey

    cheekymonkey Ueber Meister

    Occupation:
    Loser
    Location:
    Back at my mums
    yeh but, no but, yeh but, no but, yeh but its the 'trust' thing!!! :D :D
     
  12. Feb 5, 2006
  13. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Imagine going to a land based casino in your underwear. :)
     
    1 person likes this.
  14. Feb 5, 2006
  15. managra

    managra Dormant account

    Occupation:
    finance
    Location:
    USA
    I, too, voted for fast withdrawals. I don't like the Reverse Withdrawals option (does anyone like it other than the casinos?). However, if after a 24 hour pending period you can request a flush and payment hits neteller within 1-2 days after that i'm happy.

    What i don't like is a casino like Jackpot City/Belle Rocke where they have made the same mistake now twice in a row when i tried to withdraw. They readily admit their mistake, make hollow apologies, but then tell me that their "system" cannot correct it and request me to go through the whole process again. Horrible customer support and by now i have zero confidence in Belle Rocke. I will never play there again. There are plenty of other casinos with good customer support that pays rapidly without you having to babysit them with endless phone calls and emails in order to get your money from them.
     
    1 person likes this.
  16. Feb 5, 2006
  17. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    Nice Thread I think all are Important but most important to me is the bonuses to your account , after all I play for fun and enjoy playing, but nothing is worsr than losing all your money on a site and you really want to play but cant afford to do so at the time, so i think its best that the casinos kick some of the money back to your account to let you play some more afterall the odds are in there favor and we will eventually lose it back anyway. Even if you won something big on a free roll the odds are most people are going to fire it right back at the casino and possibly lose even more, the casinos should watch your play and if you lose a thosand in one day they should be all over you comping your account with some good money and let you PLAY! After all thats the addiction for me is having fun with the hope of hitting a jackpot, give me spins and keep me playing and i will always be happy win or lose, the worst is not being able to play at all cause the casino broke you and they are waiting for you to dig more and they cant even comp you a lousy 10 percent or so to play with, DIGGING my pocket all day is the worst LOL!
     
    1 person likes this.
  18. Feb 6, 2006
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Been there, done that, lol. And it usually happens when I'm having a drink while playing at 2 in the morning, and of course it's too late to go out and load the MC even if I wanted to...... And that is why I do not link any online payment options to a bank account, zero self control.
     
  20. Feb 6, 2006
  21. johnsteed

    johnsteed Ueber Meister

    Occupation:
    N/A
    Location:
    N/A
    ***

    Solid idea for a thread! What will keep a casino on my radar are nice bonuses placed in my account on the odd occasion. Where casinos will lose my business, is precisely what others would complain about... non-responses via email. But that's getting away from the original question. So basically, what will keep me coming back are:


    - Prompt responses to my queries (and with answers that were posed in said query).


    - Occasional bonuses credited to my account.


    - Especially those who are being understand (and at times generous) when I take a pounding at the games. Being generous shouldn't be expected, but being understanding IS important.


    - Customer Support is VERY important to me. I find (like most businesses) that if the CS is great, that would lead me to believe that management (and ownership) are probably great as well.


    And I suppose if there's a "gray/grey" area, it would most definitely be if I'm not losing my shirt EACH time I go that specific casino.


    Unfortunately for me, my best luck would be traced-back to Capital Casino this past year (sigh) :( .


    Steed

    ***
     
    1 person likes this.
  22. Feb 6, 2006
  23. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    JohnSteed!!!! Where have you been my friend? We have missed you here. Actually you should get credit for this thread as I was wondering what you were up to, and thinking how "quiet" it was without you here, lol. I miss your wonderful threads and analysis, so I figured I'd better start a thread of my own...

    And now they've gone and closed...that sucks.

    Roger that JS!! Can't say how many times I have painstakingly prepared an email re: a query, taking extra special care to be straightforward and to the point...only to receive a reply which in no way relates to my query in any way. And this is usually after I have waited a day or so for the irrelevant reply. GRRRRRRR!!

    Anyway, glad to see you back....next thread is yours!
     
    1 person likes this.
  24. Feb 6, 2006
  25. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I hear that one loud & clear :thumbsup:

    That's why I wire to Neteller not link my CC, the amount of damage I could do. Add :drink: and I blow the whole lot.

    btw I voted for - Prompt, courteous, knowledgeable customer support.
    as much as I enjoy chip surprises and extra comps, if the casino delivers crap service then I'm going elsewhere. There are other great MG casinos around these days than to have to put up and shut up with low qaulity service.
     
    Last edited: Feb 6, 2006
    1 person likes this.
  26. Feb 6, 2006
  27. johnsteed

    johnsteed Ueber Meister

    Occupation:
    N/A
    Location:
    N/A
    ***

    Pinababy69





    Thank you my dear. Actually, I've been visiting the family (folks) since the middle of January. I've really only been trolling for the past while (with minimal posts). I'm heading back to South Korea early tomorrow morning, and with that, I'll certainly have a little more time to write. Regardless, this is a great idea for a thread. :thumbsup:


    cont...




    Exactly. To be honest, very few (if any) answer each specific question I want answered. Perhaps they have too much on the plate, to thoroughly look through queries. But like you, when I try to be as clear as day, it always seems to get lost. Oh well, at least some answers are better than others. Automated Responses with a casino managers name on it, will never win me over.



    Steed

    ***
     
    Last edited: Feb 6, 2006
  28. Feb 6, 2006
  29. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Excellent thread . I chose customer service because after what happened with The Grand Prive group I had never realized how important it really was . In second place would be fast payouts . I could care less about bonuses but when I have that rare oppurtunity to cashout I like to get it quickly . :thumbsup:
     
    1 person likes this.
  30. Feb 6, 2006
  31. occ123

    occ123 Dormant account

    Occupation:
    IT professional
    Location:
    USA
    How did YOU know! :eek:
     
  32. Feb 6, 2006
  33. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Being from the UK I would also say I choose casinos that dont rip you of on the $- conversion or even better casinos that play in . :thumbsup:
     
    1 person likes this.
  34. Feb 6, 2006
  35. BubbleG

    BubbleG Experienced Member

    Occupation:
    spark
    Location:
    Earth, man!
    I voted for fast cashouts... The rest is cosmetic...

    Dont get me wrong, I LOOOOOOOOOVE bonus money, its like the casino on FREEPLAY for real money but i never seem to cash much of it out. :rolleyes:

    I see a weird irony behind having all the best people behind the scenes, the dream casino. Imagine a website so simple to navigate, software fast and furious that never crashes or makes a mistake totally free of glitches, bonuses money easy to earn, great spam free simple clear and concise marketing. A cashout system giving YOU ALL the control, put some aside for reversal, instacashouts to neteller, bank or card (keeping the usual security of paying deposited amounts back to card of course) and more.

    Imagine all these things, us players would need only interact with the software. You could of course still email support, maybe feeling guilty when the flawless software dished out too much bonus money :lolup:
     
    1 person likes this.
  36. Feb 6, 2006
  37. tim5ny

    tim5ny Quit Gambling

    I'm loyal to 32Red for all of the choices listed in your poll plus the fact that they treat their members on an individual basis. This is no cookie-cutter operation that blankets everyone under the same umbrella of stiff rules and protocol. There's a human side to these guys that you're not going to find elsewhere I believe.
     
    1 person likes this.
  38. Feb 6, 2006
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Good question - simple answer: 1 reason only - Bonuses.
    (50% absolute minimum)

    There are 100's of casino's on the net.
    Why play at one casino with 100% of you own money when you can play at another one with a big chunk of someone else's money? :D
     
    1 person likes this.

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