What Keeps You Loyal To A Casino?

What keeps you loyal to a casino?


  • Total voters
    54

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Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I was thinking the other day about what is most important in an online casino, and what turns me off (for me it is poor and non-existent customer support). I can't begin to remember all the casinos I have signed up at, deposited and played once or twice, only to never return. Let's use the assumption that it's a casino that's reputable and has no problems with cashouts, etc. What keeps you coming back?
 

cheekymonkey

Dormant account
Joined
Oct 24, 2005
Location
Back at my mums
nice thread...

if im very lucky at one particular casino, i tend NOT to go back on a regular basis as i keep it in 'reserve' for whenever i need a win - i know that sounds a bit strange but its the same in real life for me as i have a lucky bookies that ive never lost in! ...and so i rarely go in there as i dont want to break my luck :D

as for loyalty, i stay with one particular casino as they have offered me nice presents (e.g. football tickets, nights out etc.) and very regularly deposit free chips into my account - i also stay with them as cashing out is absolutely NEVER a problem and is always processed immediately - i never have any doubts that i will not be paid

finally, the software - MG does it for me and i dont think i could be a regular on any other platform :p
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Aww man, I knew there was a fourth option I wanted to include....software. Grey matter is not working today. Thanks for the reply.
 

liquidsoap

Dormant account
Joined
Apr 17, 2005
Location
home
pina nice thread, i pretty much like all of the above.....
but i will only play at a casino i tend to win at :D
whats the sense of playing at a casino who has your number :p
 

occ123

Dormant account
Joined
Jan 29, 2006
Location
USA
I voted for fast withdrawals. I do not like casinos that make you wait 24 hours just to start processing- that is pure BS IMO. Imagine going to a land based casino and they make you stay there for 24 hours before you can leave with your winnings (testing your temptation,) no thanks. :what:
 

GrandMaster

Ueber Meister
CAG
Joined
Jan 21, 2004
Location
UK
occ123 said:
I voted for fast withdrawals. I do not like casinos that make you wait 24 hours just to start processing- that is pure BS IMO. Imagine going to a land based casino and they make you stay there for 24 hours before you can leave with your winnings (testing your temptation,) no thanks. :what:
Imagine going to a land based casino in your underwear. :)
 

managra

Dormant account
Joined
Jan 23, 2006
Location
USA
I, too, voted for fast withdrawals. I don't like the Reverse Withdrawals option (does anyone like it other than the casinos?). However, if after a 24 hour pending period you can request a flush and payment hits neteller within 1-2 days after that i'm happy.

What i don't like is a casino like Jackpot City/Belle Rocke where they have made the same mistake now twice in a row when i tried to withdraw. They readily admit their mistake, make hollow apologies, but then tell me that their "system" cannot correct it and request me to go through the whole process again. Horrible customer support and by now i have zero confidence in Belle Rocke. I will never play there again. There are plenty of other casinos with good customer support that pays rapidly without you having to babysit them with endless phone calls and emails in order to get your money from them.
 

gcrown

Dormant account
Joined
Feb 3, 2006
Location
usa
Nice Thread I think all are Important but most important to me is the bonuses to your account , after all I play for fun and enjoy playing, but nothing is worsr than losing all your money on a site and you really want to play but cant afford to do so at the time, so i think its best that the casinos kick some of the money back to your account to let you play some more afterall the odds are in there favor and we will eventually lose it back anyway. Even if you won something big on a free roll the odds are most people are going to fire it right back at the casino and possibly lose even more, the casinos should watch your play and if you lose a thosand in one day they should be all over you comping your account with some good money and let you PLAY! After all thats the addiction for me is having fun with the hope of hitting a jackpot, give me spins and keep me playing and i will always be happy win or lose, the worst is not being able to play at all cause the casino broke you and they are waiting for you to dig more and they cant even comp you a lousy 10 percent or so to play with, DIGGING my pocket all day is the worst LOL!
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
keep me playing and i will always be happy win or lose, the worst is not being able to play at all cause the casino broke you and they are waiting for you to dig more
Been there, done that, lol. And it usually happens when I'm having a drink while playing at 2 in the morning, and of course it's too late to go out and load the MC even if I wanted to...... And that is why I do not link any online payment options to a bank account, zero self control.
 

johnsteed

Ueber Meister
Joined
Apr 24, 2005
Location
N/A
***

Solid idea for a thread! What will keep a casino on my radar are nice bonuses placed in my account on the odd occasion. Where casinos will lose my business, is precisely what others would complain about... non-responses via email. But that's getting away from the original question. So basically, what will keep me coming back are:


- Prompt responses to my queries (and with answers that were posed in said query).


- Occasional bonuses credited to my account.


- Especially those who are being understand (and at times generous) when I take a pounding at the games. Being generous shouldn't be expected, but being understanding IS important.


- Customer Support is VERY important to me. I find (like most businesses) that if the CS is great, that would lead me to believe that management (and ownership) are probably great as well.


And I suppose if there's a "gray/grey" area, it would most definitely be if I'm not losing my shirt EACH time I go that specific casino.


Unfortunately for me, my best luck would be traced-back to Capital Casino this past year (sigh) :( .


Steed

***
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
JohnSteed!!!! Where have you been my friend? We have missed you here. Actually you should get credit for this thread as I was wondering what you were up to, and thinking how "quiet" it was without you here, lol. I miss your wonderful threads and analysis, so I figured I'd better start a thread of my own...

Unfortunately for me, my best luck would be traced-back to Capital Casino this past year (sigh)
And now they've gone and closed...that sucks.

- Prompt responses to my queries (and with answers that were posed in said query).
Roger that JS!! Can't say how many times I have painstakingly prepared an email re: a query, taking extra special care to be straightforward and to the point...only to receive a reply which in no way relates to my query in any way. And this is usually after I have waited a day or so for the irrelevant reply. GRRRRRRR!!

Anyway, glad to see you back....next thread is yours!
 

AussieDave

Banned User
Joined
Dec 25, 2005
Location
Australia
Pinababy69 said:
that is why I do not link any online payment options to a bank account, zero self control.
I hear that one loud & clear :thumbsup:

That's why I wire to Neteller not link my CC, the amount of damage I could do. Add :drink: and I blow the whole lot.

btw I voted for - Prompt, courteous, knowledgeable customer support.
as much as I enjoy chip surprises and extra comps, if the casino delivers crap service then I'm going elsewhere. There are other great MG casinos around these days than to have to put up and shut up with low qaulity service.
 
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johnsteed

Ueber Meister
Joined
Apr 24, 2005
Location
N/A
***

Pinababy69


Anyway, glad to see you back....next thread is yours!

Thank you my dear. Actually, I've been visiting the family (folks) since the middle of January. I've really only been trolling for the past while (with minimal posts). I'm heading back to South Korea early tomorrow morning, and with that, I'll certainly have a little more time to write. Regardless, this is a great idea for a thread. :thumbsup:


cont...

Can't say how many times I have painstakingly prepared an email re: a query, taking extra special care to be straightforward and to the point...only to receive a reply which in no way relates to my query in any way. And this is usually after I have waited a day or so for the irrelevant reply. GRRRRRRR!!

Exactly. To be honest, very few (if any) answer each specific question I want answered. Perhaps they have too much on the plate, to thoroughly look through queries. But like you, when I try to be as clear as day, it always seems to get lost. Oh well, at least some answers are better than others. Automated Responses with a casino managers name on it, will never win me over.



Steed

***
 
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silkprint

Dormant account
Joined
Jun 10, 2003
Location
Mass
Excellent thread . I chose customer service because after what happened with The Grand Prive group I had never realized how important it really was . In second place would be fast payouts . I could care less about bonuses but when I have that rare oppurtunity to cashout I like to get it quickly . :thumbsup:
 

BubbleG

Registered
Joined
Jul 12, 2004
Location
Earth, man!
I voted for fast cashouts... The rest is cosmetic...

Dont get me wrong, I LOOOOOOOOOVE bonus money, its like the casino on FREEPLAY for real money but i never seem to cash much of it out. :rolleyes:

I see a weird irony behind having all the best people behind the scenes, the dream casino. Imagine a website so simple to navigate, software fast and furious that never crashes or makes a mistake totally free of glitches, bonuses money easy to earn, great spam free simple clear and concise marketing. A cashout system giving YOU ALL the control, put some aside for reversal, instacashouts to neteller, bank or card (keeping the usual security of paying deposited amounts back to card of course) and more.

Imagine all these things, us players would need only interact with the software. You could of course still email support, maybe feeling guilty when the flawless software dished out too much bonus money :lolup:
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
I'm loyal to 32Red for all of the choices listed in your poll plus the fact that they treat their members on an individual basis. This is no cookie-cutter operation that blankets everyone under the same umbrella of stiff rules and protocol. There's a human side to these guys that you're not going to find elsewhere I believe.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Pinababy69 said:
Let's use the assumption that it's a casino that's reputable and has no problems with cashouts, etc. What keeps you coming back?
Good question - simple answer: 1 reason only - Bonuses.
(50% absolute minimum)

There are 100's of casino's on the net.
Why play at one casino with 100% of you own money when you can play at another one with a big chunk of someone else's money? :D
 

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