Casino Complaint What is happening at Club World Casinos ?

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
Thank you

Dear Members.

I would like to thank all the members here for the support in this matter. And thank you Casino Meister for having this forum to go. I suppose this will never be solved, and I know that I haven't done someting wrong.


Regards to you all

L'arsenne
 
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Gremmyboy

Dormant account
Joined
Feb 25, 2011
Location
Australia
CWC is REGARDED as being of a higher standard, and this is why this case has come as a surprise. Betphoenix didn't get of lightly either, but not being accredited were not being held to such a high standard. We simply expect better from an accredited casino than from a non-accredited one.

For some reason, and despite getting rid of their "negative value players", Betphoenix found they could no longer work profitably with RTG, so switched to Rival in the hope that things would improve.
It is clear that getting rid of negative value players does not work, far better to JUST ban them from bonuses, and leave it at that.

A bonus ban is NOT the same as being thrown out altogether, and told you are not even welcome as a non-bonus player. If CWC had merely bonus banned the OP, we would probably be saying "tough, but they can choose who gets the bonuses". The problem comes where someone is told they haven't broken any rules, yet for some "commercially sensitive" reason they have somehow "sinned" sufficiently to warrant a permanent and total exclusion. This then leads to the idea that the player MUST have been "a bit naughty" to warrant such action. In your case, some of the debate centered on trying to figure out just what YOU had done to warrant such an action, and the thought persists that you somehow figured out an "angle" that wasn't covered, nor could be covered, in the terms and conditions - so you had to go.
There is also a suspicion that these players are also added to some industry "watch list", as players that get banned from one casino even though they didn't break the rules, seem to end up suffering a similar fate elsewhere, yet are STILL not breaking any rules, or doing anything "dodgy".
You were adamant that you were doing nothing unusual at Betphoenix that could be considered as "advantage play", or "fraud", so clearly felt that their action was an implied slur on your reputation, even without any specific accusations having been made.
This has happened to players at other casinos, and makes me think that there IS a weakness or two in the various softwares, and that by chance or design, players are winning because of it, and since this would be considered "commercially sensitive", the reasons for these actions CANNOT be made public, so they are simply "by management decision", followed by "we are not required to offer an explanation".
This may keep their secrets safe, but it hardly inspires confidence among other players when they know that even though they have done nothing wrong, they can STILL be summarily thrown out of an online casino without recourse to appeal, nor any explanation as to what aspect of their behaviour lead to the decision being made.

Has anyone checked if the terms and conditions have been updated to include any new paragraphs? I tried to using
You do not have permission to view link Log in or register now.
but couldn't find the cached page in google for their terms and conditions(seems you can't search cached pages anymore? it used to be next to the item you searched but it wasn't there?)
Just out of curiousity as it may 'expose' the weakness that was(accidently) taken advantage of!?:rolleyes:

Cheers
Gremmy
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
Dear Tom.

You have just closed an account because a player had a winning streak. That is the only reason. As you stated in the private e-mail I have not broken any terms at all.
As I stated before. If a casino has financial problem with to many promotions going on, it is a company problem, not a customer problem. Don't take out this on the players. We all have the odds against us most of the time.

Kind regards

L'arsenne


I wonder why they haven't closed my account then? I just hit another royal for 20k this morning, no sh!t. 3 in past week. Of course i had to give back most of the first 20k and then bloop and the little clapping sound again. Now even further ahead of last week. I have been lucky at CWC
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
Dear Tom.

You have just closed an account because a player had a winning streak. That is the only reason. As you stated in the private e-mail I have not broken any terms at all.
As I stated before. If a casino has financial problem with to many promotions going on, it is a company problem, not a customer problem. Don't take out this on the players. We all have the odds against us most of the time.


Kind regards

L'arsenne

Furthermore, if i would have taken the 15 bonus from Lauren i would have been limited to 10x max . That would've sucked. Not sure how that works with co mingled free bonus money and existing funds. That would be evil to deny a player a jackpot over a 15 dollar bonus . Some outfits have separate sportsbooks to park cash so you can play bonus money . At CWC no option. I try not to co mingle.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I wonder why they haven't closed my account then? I just hit another royal for 20k this morning, no sh!t. 3 in past week. Of course i had to give back most of the first 20k and then bloop and the little clapping sound again. Now even further ahead of last week. I have been lucky at CWC

Well, the rep said it wasn't about winning, but HOW the win was made. It just seems that increasing the stake when winning, and lowering it when losing, is what CWC consider as "abusive playing strategy", and a pretty SERIOUS one at that, since I was merely given a bonus ban, yet the OP had their account closed altogether.

It was clearly far more serious than MY strategy.

Yes, the terms HAVE been updated, and a number of weaknesses have been addressed. I can only presume that the OP inadvertently stumbled on a new weakness, CWC considered that this was used knowingly to exploit the account, and could NOT be dealt with merely by a bonus ban.

CWC are certain the OP knows damn well what they did, but as a new exploit, it isn't covered in the terms and conditions - hence, the OP didn't break any terms, BUT they took advantage of a weakness in the system that CWC considered gave them an unfair advantage over the casino that meant the casino could never make a proft from them over the long term, even if they played without bonuses.

Clearly, they do NOT want to mention what this weakness is until they have found a way to plug it, either through a software update, or a change in the terms.

It would not be the FIRST time this has happened either. It happened in 2006 on Microgaming software, and publicly the casinos were quoting "illegitimate play" and confiscating winnings left, right, and centre. No terms were broken, and players who complained got a decision in their favour. The casinos refused to tell even Max or Bryan what had REALLY been going on, and in the end paid players who had discovered the weakness, but not actually broken any of the rules.

I was intrieged, and started investigating what could have been going on. I got a couple of anonymous tip-offs, and eventually discovered what had REALLY happened. I later told Max about it, and he confirmed that he was never given this information when the cases were being dealt with, even though it could have saved the casinos from having to pay out because of "malfunction voids play" rules. This particular weakness actually worked BETTER if players didn't take a bonus.

The "mad hatter" Casinojack told me in London that there were similar weaknesses in two of the Real Series slots with RTG, and that some casinos had found this out, and didn't feature the games.

The RTG classic slot "Frozen Assets" was pulled RTG wide because it too had a neat little exploit within it, along with a number of other classic slots like Diamond Mine that had a weaker variant of the "Frozen Assets exploit".
RTG have always maintained that the games were discontinued because they were "unpopular", but it was not the PLAYERS who considered them unpopular, it was the CASINOS - many players LOVED them:D

To the OP - you have clearly stumbled on some kind of strategy that makes you unpopular with the casinos, but you don't seem to realise what you have found, and you just think you have been very lucky.

Have you been particularly lucky on certain slot games, and then carried on going back to them using the same strategy because you now feel this is the best way to play them?
 

Gremmyboy

Dormant account
Joined
Feb 25, 2011
Location
Australia
That's how I play too! Has served me well....:D

I start out at a low bet like 50c and if I win over the 50c on that spin I go up by one coin per line.(So go up to 75c bet)
If I win more than the 75c on that bet I go up one coin per line($1) If I get half the amount or over of the 75c(37.5c) then I get another go at 75c bet, If i get 0c or less than half the 75c then I go down one coin per line bet(so back to 50c).
If I get 100x the lowest bet(25 lines would mean $25.00) then I put my bet to 10x the minimum bet(so $2.50 Unless I'm over the 10x bet whilst spinning in which case I go to the next 10x which would be 20x or 30x etc...) and have a spin. If I lose on that bet I drop one coin per line bet(so down to $2.25) if I get half the amount bet or more($1.25) Then I get another go and if I win more than the bet I go up one coin size(On RTG that would be $5). I work my way down and stay at my lowest bet(50c) and then start again at going up per win.
I have played like this for ages and have done quite well. sometimes I get my bet up to $20 or more.

Have used this for a long long time and never had a problem cashing out.


Cheers
Gremmy
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
That's how I play too! Has served me well....:D

I start out at a low bet like 50c and if I win over the 50c on that spin I go up by one coin per line.(So go up to 75c bet)
If I win more than the 75c on that bet I go up one coin per line($1) If I get half the amount or over of the 75c(37.5c) then I get another go at 75c bet, If i get 0c or less than half the 75c then I go down one coin per line bet(so back to 50c).
If I get 100x the lowest bet(25 lines would mean $25.00) then I put my bet to 10x the minimum bet(so $2.50 Unless I'm over the 10x bet whilst spinning in which case I go to the next 10x which would be 20x or 30x etc...) and have a spin. If I lose on that bet I drop one coin per line bet(so down to $2.25) if I get half the amount bet or more($1.25) Then I get another go and if I win more than the bet I go up one coin size(On RTG that would be $5). I work my way down and stay at my lowest bet(50c) and then start again at going up per win.
I have played like this for ages and have done quite well. sometimes I get my bet up to $20 or more.

Have used this for a long long time and never had a problem cashing out.


Cheers
Gremmy

Well, you might now. You will probably get paid, but have your account closed for "management decision" reasons if you hit a lucky streak playing like this.

There was a case where a player bet high every 9th spin, and eventually hit a great bonus round on that 9th spin. The casino voided the payout, arguing that the tactic "manipulated the RNG", and was therefore cheating. This BS of course came from one of those "clip joints", so was not all that much of a shock.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
The RTG classic slot "Frozen Assets" was pulled RTG wide because it too had a neat little exploit within it, along with a number of other classic slots like Diamond Mine that had a weaker variant of the "Frozen Assets exploit".
RTG have always maintained that the games were discontinued because they were "unpopular", but it was not the PLAYERS who considered them unpopular, it was the CASINOS - many players LOVED them:D

Can you explain to me how a slotgame that is supposed to be truly random can have any exploitable weaknesses in it?
I really dont get that.:confused:
The games have been pulled anyway, so it doesn't really matter anymore if we know, does it?

If it comes to AWP slots I can understand, as those are not random, but normal slotgames obey the RNG, which is supposed to be truly random and cannot be manipulated or predicted in any way.:confused:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Can you explain to me how a slotgame that is supposed to be truly random can have any exploitable weaknesses in it?
I really dont get that.:confused:
The games have been pulled anyway, so it doesn't really matter anymore if we know, does it?

If it comes to AWP slots I can understand, as those are not random, but normal slotgames obey the RNG, which is supposed to be truly random and cannot be manipulated or predicted in any way.:confused:

The weakness was that the bonus round was triggered by accumulating snowflakes during play. Once a certain number had been collected, the bonus game was triggered. This could be exploited by players because they had a degree of control over when the bonus game would be triggered, and this meant they could trigger it more or less on demand, such as when they had already met WR, or later on a deposit without a bonus.

I know of no current RTG game that has this weakness. RTG even thought of this when the "feature guarantee" games were created, and implemented a way to prevent a similar exploit from working. Hence, this can be ruled out as the reason for CWC closing the OP's account.
 

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
Well, the rep said it wasn't about winning, but HOW the win was made. It just seems that increasing the stake when winning, and lowering it when losing, is what CWC consider as "abusive playing strategy", and a pretty SERIOUS one at that, since I was merely given a bonus ban, yet the OP had their account closed altogether.

It was clearly far more serious than MY strategy.

Yes, the terms HAVE been updated, and a number of weaknesses have been addressed. I can only presume that the OP inadvertently stumbled on a new weakness, CWC considered that this was used knowingly to exploit the account, and could NOT be dealt with merely by a bonus ban.

CWC are certain the OP knows damn well what they did, but as a new exploit, it isn't covered in the terms and conditions - hence, the OP didn't break any terms, BUT they took advantage of a weakness in the system that CWC considered gave them an unfair advantage over the casino that meant the casino could never make a proft from them over the long term, even if they played without bonuses.

Clearly, they do NOT want to mention what this weakness is until they have found a way to plug it, either through a software update, or a change in the terms.

It would not be the FIRST time this has happened either. It happened in 2006 on Microgaming software, and publicly the casinos were quoting "illegitimate play" and confiscating winnings left, right, and centre. No terms were broken, and players who complained got a decision in their favour. The casinos refused to tell even Max or Bryan what had REALLY been going on, and in the end paid players who had discovered the weakness, but not actually broken any of the rules.

I was intrieged, and started investigating what could have been going on. I got a couple of anonymous tip-offs, and eventually discovered what had REALLY happened. I later told Max about it, and he confirmed that he was never given this information when the cases were being dealt with, even though it could have saved the casinos from having to pay out because of "malfunction voids play" rules. This particular weakness actually worked BETTER if players didn't take a bonus.

The "mad hatter" Casinojack told me in London that there were similar weaknesses in two of the Real Series slots with RTG, and that some casinos had found this out, and didn't feature the games.

The RTG classic slot "Frozen Assets" was pulled RTG wide because it too had a neat little exploit within it, along with a number of other classic slots like Diamond Mine that had a weaker variant of the "Frozen Assets exploit".
RTG have always maintained that the games were discontinued because they were "unpopular", but it was not the PLAYERS who considered them unpopular, it was the CASINOS - many players LOVED them:D

To the OP - you have clearly stumbled on some kind of strategy that makes you unpopular with the casinos, but you don't seem to realise what you have found, and you just think you have been very lucky.

Have you been particularly lucky on certain slot games, and then carried on going back to them using the same strategy because you now feel this is the best way to play them?

This is so confusing for me. I have not figured out a system. I play slots, the ones I think is fun. Always reel series slots, because the random jackpots can be triggered if your are lucky. If I win a try a little higher, but I don't have a pattern to follow.
Sometimes I play in automatic mode, sometimes I play by hand. Sometimes I take bonus, sometimes I dont.
I have loved playing slots since I was 15, playing those Bally Machines at the resaturants.
I have obviuosly stumbled in to someting I really don't understand. I thought I was lucky this year.
My favourite machines are the reel slots. T-rex, Paydirt, Crystal Waters, Rain Dance, Tiger Treasures, Big Shot and some more I don't remember the name on just now. If one doesn't pay, I move to another.
I cant see what is wrong with that? If one of those give me several features, I stay with that, till it stops giving features. If I start to loose on a machine, I move on to another. That is normal behaviour. All players do that. What player stays by a machine that feels "cold"? I have spent money in the casinos since 2009, and when I have a winning streak it is about strategies, and closed account(. I can't remember any reviews about my account for unormal losses, when I do not even get 97 % payback, that is everage.)
This makes me think to go back to our landbased casinos. I won a big win there 2008. They contratulated me and I was offered a glass of champagne. They didn't kick me out and treated me like a cheater. I do not bother about this. A normal nice occation of winning has been transformed to a nightmare. I drop it. It just make me negative. I hope nobody gets treated as I have been.


Regards

L'arsenne
 
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Gremmyboy

Dormant account
Joined
Feb 25, 2011
Location
Australia
I'm personally leaning towards VWM's reasoning and believe you may have stumbled upon some flaw in the game design inadvertantly and been getting a nice pay off.

Whether you knew or not is not clear?(did you notice a pattern or style you were doing while betting that made it more productive?:D)

Either way I think how you are being treated is abhorrent!:mad::eek:

I would like an explanation from CWG as a lot of us here are customers and like me may be worried that this may happen to us too!:eek:
We are unlikely to get one though and so therefore will never know the 'real' reason.

Respectfully we can't take your account of events as gospel either!

I guess it all boils down to.....
'It's their casino and they can choose who plays and who doesn't. Just or unjust that is their decision and you really have no choice other than to move elsewhere!' :)

Cheers
Gremmy
 

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
I'm personally leaning towards VWM's reasoning and believe you may have stumbled upon some flaw in the game design inadvertantly and been getting a nice pay off.

Whether you knew or not is not clear?(did you notice a pattern or style you were doing while betting that made it more productive?:D)

Either way I think how you are being treated is abhorrent!:mad::eek:

I would like an explanation from CWG as a lot of us here are customers and like me may be worried that this may happen to us too!:eek:
We are unlikely to get one though and so therefore will never know the 'real' reason.

Respectfully we can't take your account of events as gospel either!

I guess it all boils down to.....
'It's their casino and they can choose who plays and who doesn't. Just or unjust that is their decision and you really have no choice other than to move elsewhere!' :)

Cheers
Gremmy

I will, Gremmy. I will move on. This was no fun.

L'arsenne
 

3mptyseat

Non-Gambler
PABnonaccred
Joined
May 22, 2010
Location
California de Norte
Its so weird...

Doncha think it's weird how peoples perspectives and experiences, though seemingly similar in the most ways, can be quite different at the end of the day

I play at Club World Casinos all the time...

And I cashout there more than any other RTG's I play out...

In fact, I redeemed $2.31 in comp points yest, and just over an hour later, I w/d $1100.

An Hour after that Tom had paid my click2pay account and had Pm'd me here to advise that a couriers check may very well be faster than an ACH...

I have been, on occasion, and not recently, but truthfully, a complete dick a few times to the CSR's...

And they treat me pretty well... I dunno, maybe their is a lot of variation on the way players are treated, or maybe there is something more to this than either side cares to share...

Goes to show something, but idk wtf that would be...

omgsprungoldman.JPG
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Doncha think it's weird how peoples perspectives and experiences, though seemingly similar in the most ways, can be quite different at the end of the day

I play at Club World Casinos all the time...

And I cashout there more than any other RTG's I play out...

In fact, I redeemed $2.31 in comp points yest, and just over an hour later, I w/d $1100.

An Hour after that Tom had paid my click2pay account and had Pm'd me here to advise that a couriers check may very well be faster than an ACH...

I have been, on occasion, and not recently, but truthfully, a complete dick a few times to the CSR's...

And they treat me pretty well... I dunno, maybe their is a lot of variation on the way players are treated, or maybe there is something more to this than either side cares to share...

Goes to show something, but idk wtf that would be...

omgsprungoldman.JPG

There is bound to be more to this than seen here, but this could well be down to a mistake in a dataset somewhere, and the OP has been caught up in the perifery of an ongoing investigation into something, and has been ditched as "high risk", even though there is no proven connection. The initial denial of the withdrawal makes me think this, with the rep getting it paid because there was not enough evidence to accuse the OP of anything, but as far as CWC were concerned, it was best to get rid of the player in case they WERE involved in some way. It could be nothing more than a similarity in playing style that got the OP included on the list of suspects. If this was simply a case of a winning account being taken off the bonus list, this is what would have happend, and the OP would still be able to play, just not be eligible for any further offers.

Moving to another accredited RTG casino is probably the best option, but ensure it's not a sister casino to Club World, as the exclusion is going to be group wide, but the registration process may not be able to cope with this, so the OP could end up depositing, and THEN be kicked out again once management catch up.
 

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
There is bound to be more to this than seen here, but this could well be down to a mistake in a dataset somewhere, and the OP has been caught up in the perifery of an ongoing investigation into something, and has been ditched as "high risk", even though there is no proven connection. The initial denial of the withdrawal makes me think this, with the rep getting it paid because there was not enough evidence to accuse the OP of anything, but as far as CWC were concerned, it was best to get rid of the player in case they WERE involved in some way. It could be nothing more than a similarity in playing style that got the OP included on the list of suspects. If this was simply a case of a winning account being taken off the bonus list, this is what would have happend, and the OP would still be able to play, just not be eligible for any further offers.

Moving to another accredited RTG casino is probably the best option, but ensure it's not a sister casino to Club World, as the exclusion is going to be group wide, but the registration process may not be able to cope with this, so the OP could end up depositing, and THEN be kicked out again once management catch up.

I have deleted the casino software and unscribed the mailinglist. It is sad. I liked the friendly support and the good service I have got there throug the past years.
I can do nothing more. From clear heaven to a nightmare over a day. I don't understand what I have done wrong. I don't understand what I am accused for. I really don't.

Regards

L'arsenne
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have deleted the casino software and unscribed the mailinglist. It is sad. I liked the friendly support and the good service I have got there throug the past years.
I can do nothing more. From clear heaven to a nightmare over a day. I don't understand what I have done wrong. I don't understand what I am accused for. I really don't.

Regards

L'arsenne

Have you tried Slotastic?
Even iNetBet if you can put up with email only support.

It's not the end of RTG for you, just one casino group.

It didn't bother me (I joined Slotastic instead, and will probably give iNetBet another go, because if all goes well, they pay fast - I prefer email to live chat anyway, so will only miss the phone for urgent matters).

What would REALLY pi$$ me off is a Microgaming wide ban. I doubt that will happen, even Casino Rewards treat me like royalty, whatever I do to their bonuses:D (This might not necessarily last though, and I will walk, rather than be pushed, if the time comes).

A couple of years ago, Roxy Palace came back to me and gave me £150 for free, made me VIP, and said I had yet another ticket for GSOS 1. Sorry Roxy - not going to be THAT easy, try better next time:p Maybe if they hadn't strung me along with a pack of lies instead of just telling me I had won too much, I would have come back. Maybe it was so long ago that the records have dropped of the back-end, and they think I have never played at all:D
 

DemonUK

Dormant account
PABnoaccred
Joined
Jan 11, 2008
Location
Warrington, UK
I have mentioned this somewhere else but following a couple of withdrawals from HighNoon my casino lobby updated last night. I found that the continual bonus 'slots65' had been changed to 'slots35' with a 30x WR!!!!
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
I have deleted the casino software and unscribed the mailinglist. It is sad. I liked the friendly support and the good service I have got there throug the past years.
I can do nothing more. From clear heaven to a nightmare over a day. I don't understand what I have done wrong. I don't understand what I am accused for. I really don't.

Regards

L'arsenne

You did nothing wrong, if you followed the casino's rules, which you did. You need to just chalk it up to shenanigans from an on line casino. Try to not feel bad, I know it is frustrating when you get no answers and they make you feel like a crook. You know you aren't and you just need to hold your head up and go elsewhere with your gambling money.

You have been nothing but calm and posted responsibly, I envy your self control. :thumbsup: A lot of us here would have blown the forum up with our shouting!! ;)
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
I have deleted the casino software and unscribed the mailinglist. It is sad. I liked the friendly support and the good service I have got there throug the past years.
I can do nothing more. From clear heaven to a nightmare over a day. I don't understand what I have done wrong. I don't understand what I am accused for. I really don't.

Regards

L'arsenne

I fully understand your frustration and I think its pretty damn lame from the casino side that they wont give you a reason why.
At least not a good one.

I really expected some more from a reputable group as CWC.
A real shame it is.:mad:
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
This thread will probably die out soon, so to give an short summary of my own view.

I think it would be interesting to know why your account was closed. But it seems like the casino are not interested in giving you any explanation. That is not good.

The rep has given a very short reply in this thread. His reply indicates that it is completely normal to close a players account with no further explanation. The player even only play slots, has not been accused of violating T&C and has only accepted bonuses offered by the casino. Despite what the rep is indicating, I want to point out again that this is an highly unusual practice from an reputable casino.

If this is about bonuses, then a fair and quite common consequence for the player would be "to be banned from bonuses" and not to have his account suddenly closed. In general, my personal opinion is that it is quite amateurish for casinos to see slot bonuses as "rewarding" and therefore bans (lucky) players from it. I rarely accept bonuses. I like to win and loose with my own money. Most slot bonuses today is no advantage for players anyway. For some strange reasons, CS often treats bonuses like it is gold. But some casinos has started to just give away bonuses like crazy. They know that bonuses usually is no advantage anyway. For example Bet365. I think their players can claim about €3000 a week in bonuses. These bonuses are bad, but most bonuses are bad anyway. So to see a casino like Club World telling a customer "we don't like the way you play with your bonuses" is not good.

We can only speculate. Maybe it is another algorithm at Club World who has gone crazy (remember the last time when Club World algorithm went crazy? Many low rollers got their min. bet automatically raised)

But whatever the exact reason is, there has probably something to do about this player not being profitable enough. It is not roguish to kick out players when the balance is settled, but it is strange to see that an accredited casino closes an account with no further explanation. Are they on a "raid" where low-profitable customers gets their account closed? Well, we don't know and the casino won't tell.

I really don't think that this behavior is worthy for an accredited casino.
 
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