What is a RG-limit ?

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Been having probs at redbet since last night cant play casino blue because of the error2 code so mailed support and this is the answer i got
now im even more confused lol
just tried it same prob


The answer I can get about error 2 is the following:

An Error 2 occurs during gameplay :

This could be due to either a

an error response from the operator’s API (In our case, this will in the majority of times mean that the customer has reached one or several of his RG-limits)
timeout between Vanguard and the operator's API (Between Quickfire and us)
timeout between Casino and Vanguard (Between Player and Quickfire)

In other words, if the player does not have a RG-limit set, Error #2 most likely means that there's some problems with the connection.

I can see at your account that you have some RG limits, so this might be why error code 2 occurs.

If you still can't see why the problem is occurring, contact us again and we will investigate it further.

Have a nice day!
 

Redbet-Andy

Dormant account - New account: AndyB-MrGreen
Joined
Jun 22, 2010
Location
Malta
An RG Limit is any kind of daily/weekly/bet limit on any of your accounts.

I can't see how that's causing the Error 2 issue but we're chatting to Microgaming about it now and I've asked support to check what they're telling players (and make it a bit more understandable).

If it is one of our API calls reacting to an RG limit and then showing Code 2 then I think we should probably fix that rather than just telling players that that's what it is ...

"Oh sorry our system isn't working, have a nice day"
:rolleyes:

I'll get back to you!

Andy


Been having probs at redbet since last night cant play casino blue because of the error2 code so mailed support and this is the answer i got
now im even more confused lol
just tried it same prob


The answer I can get about error 2 is the following:

An Error 2 occurs during gameplay :

This could be due to either a

an error response from the operator’s API (In our case, this will in the majority of times mean that the customer has reached one or several of his RG-limits)
timeout between Vanguard and the operator's API (Between Quickfire and us)
timeout between Casino and Vanguard (Between Player and Quickfire)

In other words, if the player does not have a RG-limit set, Error #2 most likely means that there's some problems with the connection.

I can see at your account that you have some RG limits, so this might be why error code 2 occurs.

If you still can't see why the problem is occurring, contact us again and we will investigate it further.

Have a nice day!
 
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