What happened to Lucky Slots Casino?

Pommaac

Dormant account
Joined
Dec 15, 2009
Location
sweden
I was playing at Lucky Slots Casino without any problems and was running pretty good so I have a pretty substantial amount of money in there. Suddenly some weeks ago I was not able to login to the software anymore. Support told me they were updating their servers and that they would be back up soon. Their website stated they would be back up in 24-48 hours. Nothing happened and now it's not even possible to access their website. They won't answer to emails either.

Anyone who knows anything about this matter? What do you think I should do?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is looking more and more like a case of them closing and "doing a runner". IF it REALLY was just a case of a technical issue, and a 48 hour outage, there would STILL BE CUSTOMER SUPPORT AVAILABLE to ensure players were taken care of through this situation, especially now that we have gone way past the 48 hour mark, and any information communicated then to players is now completely out of date.

It might be helpful to contact Bryan to see if he can find out anything from the software supplier, or even the hosting service for their website, to see what is REALLY going on.

If they were suffering an extended outage, they should have been in contact with players, asking them whether they were willing to wait, or wanted their balances back, and accounts cleared/closed.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
See this is what really gets under my skin..

Where the hell is the software provider in all of this??

Isnt it high time the providers start stepping up to the plate and doing checks on these Assholes and upon allowing a licence to them they need to hold a retainer or something incase thing like this happen?

Hold a certain amount of funds incase they do a runner whcih may be the issue here.

How about having a support line for customers to go to when they have issues with a casino so they can keep an eye on them and if they seem to be doing the wrong thing they will pull the software from them.


It is so obvious the only thing they care about is the all mighty dollar, it's disgusting and pathetice..

I really hope some other software provder ( such as Galewind Softare) step up to the plate one day and be more supportive of the client instead of the licences they hand out.

Beleive me if a software provider gets the trust from clients then that can only be a popsitive and you will have your regular players.

im well and truly over the online gambling thing- the only place I would remotly play at is 32red and 3dice... Just not worth my money going to assholes anymore, I would rather burn my money.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
The problem with RTG is that they allow rogues to operate and it SEEMS that once the rogues buy the software they can do as they want with it. I think RTG has some of the funnest slots out there. I only wish this provider had more integrity. Why not license the operators and when they mess up, deactivate them until they resolve it? Also, RTG should have a trust account where a portion of money is kept as insurance for when a casino goes defunct. I have never seen RTG step up and address a rogue casino or a player issue.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
The only way any of this would ever happen is if we all got together and stopped playing at RTG and then when the money stops coming in they will surely notice then..
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
In another forum I belong to someone filed a complaint with CDS about Lucky Slots, and got a reply that they are no longer operating. I have also heard that some that have had withdrawals pending were paid, but I dont know if you just had money in your account balance what if anything could be done about that.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Agree regarding software providers who take these basket cases on, and with RTG it's difficult just getting them to respond so that the buggers can be pursued.

Lucky slots and Cuba Club both had the same problem at the same time, and are both now no longer available. It's been some time, so it appears that VWM is right and they have "done a runner".

We contacted these two casinos on several occasions, trying to find out what was happening whilst they were claiming they were changing servers... and were ignored.

There have been problems before with these people - see here:

https://www.casinomeister.com/forums/threads/lucky-slots-casino-mia.35746/

https://www.casinomeister.com/forums/threads/lucky-slots-took-my-winnings.36234/

https://www.casinomeister.com/forums/threads/lucky-slots-casino.37355/

https://www.casinomeister.com/forum...slots-are-off-line-for-a-long-time-now.37363/

There are two items of interest in the final link: 1) a player in that thread says he was paid and 2) AussieDave provided the possible affiliate contact david@luckyclickclub.com...it may serve as an initial point of approach.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
The problem with RTG is that they allow rogues to operate and it SEEMS that once the rogues buy the software they can do as they want with it. I think RTG has some of the funnest slots out there. I only wish this provider had more integrity. Why not license the operators and when they mess up, deactivate them until they resolve it? Also, RTG should have a trust account where a portion of money is kept as insurance for when a casino goes defunct. I have never seen RTG step up and address a rogue casino or a player issue.

That sadly goes for all software providers. The only a bit bigger ones that I know of that dont have these problems are Wagerworks and Cryptologic (well crypto doesnt have that many casinos). After all with casinos they just provide the software.

Lucky Slots and Cuba Club were problematic since the beginning. They could lock you out in the middle of wagering and just return your deposit.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Bad

What's REALLY bad about this whole affair is the LYING and COVER UP, which went RIGHT TO THE VERY TOP (i.e. RTG themselves).

The operator LIED about them needing a 48 hour offline period in order to upgrade. RTG MUST have known at some time that they had actually ceased operating, yet kept quiet about it whilst players and affiliates attempted to make contact without success. When complaints started coming in via CDS, they simply brushed them aside by saying "xxxxx is no longer operating", yet there is STILL no official press release about this.

It's not even just a case of them ceasing operations either, they have BAILED on their obligations, and have used to server upgrade and outage as cover to buy themselves some time to "do a runner", making it harder for them to be pursued.

RTG have NOT simply "done nothing", they have ASSISTED the operators by keeping secret the fact that the server upgrade was a lie, and that they had really ceased operating.

They could simply have gone bust, but did so in a highly questionable manner, NO calling in of liquidators, contacting creditors as to what is happening, and how they should claim what is owed. They also had a head start if their idea was to "do a runner" WITH THE MONEY LEFT IN THE COMPANY, which is ILLEGAL in almost any country you can think of.

When MGS were in a similar predicament with TUSK and Eurolinx, they had NO money held "in trust", BUT, they DID at least make official statements regarding what they knew, which made it clear what had happened, what players should do, and eventually, who they should be contacting (the liquidators). RTG have said NOTHING so far, and now it is too late.

Players who deposited by credit card though at least have a chance to recover SOME money through the card companies, and since it now looks like a case of the operator having gone bust, the door is open.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
What's REALLY bad about this whole affair is the LYING and COVER UP, which went RIGHT TO THE VERY TOP (i.e. RTG themselves).

The operator LIED about them needing a 48 hour offline period in order to upgrade. RTG MUST have known at some time that they had actually ceased operating, yet kept quiet about it whilst players and affiliates attempted to make contact without success. When complaints started coming in via CDS, they simply brushed them aside by saying "xxxxx is no longer operating", yet there is STILL no official press release about this.

It's not even just a case of them ceasing operations either, they have BAILED on their obligations, and have used to server upgrade and outage as cover to buy themselves some time to "do a runner", making it harder for them to be pursued.

RTG have NOT simply "done nothing", they have ASSISTED the operators by keeping secret the fact that the server upgrade was a lie, and that they had really ceased operating.

They could simply have gone bust, but did so in a highly questionable manner, NO calling in of liquidators, contacting creditors as to what is happening, and how they should claim what is owed. They also had a head start if their idea was to "do a runner" WITH THE MONEY LEFT IN THE COMPANY, which is ILLEGAL in almost any country you can think of.

When MGS were in a similar predicament with TUSK and Eurolinx, they had NO money held "in trust", BUT, they DID at least make official statements regarding what they knew, which made it clear what had happened, what players should do, and eventually, who they should be contacting (the liquidators). RTG have said NOTHING so far, and now it is too late.

Players who deposited by credit card though at least have a chance to recover SOME money through the card companies, and since it now looks like a case of the operator having gone bust, the door is open.

Exactly, could be one of the very, very rare instances where charge back is justified when someone is stiffed with zero possibility of getting their money.

People need to realize that by patronizing RTG platforms you are indirectly condoning their stance on these issues. I feel RTG themselves are a scum outfit and if I were running a reputable casino I wouldn't feel too good about having any kind of association with them. After this it might not be too surprising if some of the more reputable casinos jumped ship and moved to a different software provider.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
takethemoney: After this it might not be too surprising if some of the more reputable casinos jumped ship and moved to a different software provider.
This would be the perfect ime for reputable RTG's to make the move to some of the better platforms that were looked upon as an excellent casino as per Wizard Of Gaming (no licenses there so no competition to worry about yet) and the Inchili one which I really liked a lot..can't remember for the life of me what it was, but I sure liked their games..

So here are two platforms that you can launch and be ahead of the others as many leave the RTG platform for better stomping grounds IMO..

I think some of the older opererators will be to paralyzed to make the move (scared) thinking their shrinking player base will not move with them, but I think they might be in for a surprise if they do decide to "give it a shot" and move over...

.
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
They had Hype gaming too.. Loved those slots!!!! I have seen a game or two on bingo sites, but that is it since.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
I doubt that the Hype Gaming software (even if it still exists, which I doubt) would be a good idea - that was a company mired in intrigue and subterfuge as a search of the archives at Casinomeiter will reveal.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
jetset I doubt that the Hype Gaming software (even if it still exists, which I doubt) would be a good idea - that was a company mired in intrigue and subterfuge as a search of the archives at Casinomeiter will reveal.
Oh but those games were so much fun!!! We have all this intrigue now so what makes it any different (says I with tongue in cheek)

.

.
 

bsilva028

Banned : multi-account fraudster
PABaccred
PABnoaccred
Joined
Jul 16, 2010
Location
portugal
lucky slots casino

Oh but those games were so much fun!!! We have all this intrigue now so what makes it any different (says I with tongue in cheek)

.

.

they definitly closed ?

its august and it stills in UPGRADE
lol
 
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