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What happened in Vegas Towers

Discussion in 'Online Casino and Poker Complaints - old section' started by Anteater, Oct 7, 2004.

    Oct 7, 2004
  1. Anteater

    Anteater Dormant account

    Location:
    CA
    got email bonus $20 from Vegas Towers at Sept 30, deposit and play once and claim bonus on that day, Never see the bonus until now. In the meanwhile, sent 3 emails, nothing reply. call on Monday, said system very slow and will email to me if ...

    I felt frustrated and embarrassed to request again. $20 deserve going to the public once.

    what is their feeling?
     
  2. Oct 7, 2004
  3. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Anteater: Please send me your account details so I can investigate your account.

    You can mail me at This email is not visible to you.

    VP operations
    Fortune Lounge

    PS: Did you use the escalation address to our Floor Manager as published on our sites ?
     
  4. Oct 12, 2004
  5. Anteater

    Anteater Dormant account

    Location:
    CA
    What Can I Say?
     
  6. Oct 13, 2004
  7. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Anteater: The promotion you are referring to was an opt-in promotion and either you did not opt-in as required or you opted in with a different e-mail address than the one on your account. Unfortunately I can not establish which of the two happened as the opt-in tables are cleared regularly.

    Your account has been credited with the $20.

    VP Operations
    Fortune Lounge
     

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