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What gives casinomeister power?

Discussion in 'Online Casinos' started by SuperSense, Jun 11, 2014.

    Jun 11, 2014
  1. SuperSense

    SuperSense Dormant account

    Occupation:
    TMI
    Location:
    Texas
    Casinomeister isn't the only player advocate/watchdog/mediation service out there. There are quite a few of them, but I'm wondering what makes casinomeister so much more powerful compared to the other mediation sites.

    Often as I read the posted complaints on other sites, I run across things that sound like this. the site admin would say "I think the casino is wrong here and the casino should play the player." and the casino just go "we're not paying and that's that" The site admin would then say "Ok... i'll mark this dispute as not successful"

    As far as I've read here, this is not an issue for casinomeister PABs. Casinos actually listens to casinomeister's demands unlike how they ignore other mediation services.

    With those other sites, it literally is what they call it - mediation. They seem to have no decision power. They might as well be an audience because often all they do is, "player, what do you have to say?" "ok, this is what the player said, casino, what do you have to say?" back and forth. Literally just a person to direct the conversation. I'm sure most players don't want just a 3rd person passive audience. All that could solve is misunderstanding. Often time, one side is dead wrong and trying to take advantage of the other.

    I'm sure the player, when hearing the result of their mediation is "well, casino still refuses to pay, I'll mark the dispute as unresolved" , are probably thinking "wait a minute I want my money back.

    So I want to ask if any of you know why casinomeister has so much power over the casinos while most other mediation services are completely powerless and must give in to the casino's decisions.
     
    1 person likes this.
  2. Jun 11, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's the membership that gives the Meister his super powers. In business terms, it's all about PR. If an operator offers the Meister the middle finger, and ends up in the pit for it's troubles, the publicity surrounding this spreads far and wide, and players are deterred from joining, and some existing players will leave. If they offer the middle finger to a minor webmaster, the bad publicity does not spread so far. In addition, because of the reputation Bryan has built up over the years, it carries far more clout when he says something negative (or indeed positive) about a particular operator. Many operators will abide by a dispute resolution decision in the player's favour made through the PAB service as doing so shows others that when they do get it wrong, they will own up and correct the situation, even if they believe the decision wasn't entirely fair on them. For a smaller site, a casino is more likely to stick to it's guns unless it feels that they overreacted and had treated a player unfairly.

    Compared to the limp protection players get from the licensing bodies like Malta, PABs are something casinos don't want to lose. Many will reverse their decision during the pre PAB procedures, one of which is for the player to approach the casino rep direct to give them the chance to look again at the issue at a higher level than front line CS.

    Casinos also know that anyone who makes a fraudulent PAB will be named, shamed, and banned for life from CM. They also feel that the PAB process is more rigorous than on other sites, making it harder for dodgy players to bluff their way to getting a decision in their favour.
     
    24 people like this.
  4. Jun 11, 2014
  5. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    I believe before CM represents any casino on his website, they have to agree to his terms. Hence if there is a problem they are able to mediate said problem. Also the power of his followers the casinos know one screw up and they loose customers. many loyal players stick to Cm casinos because he has proven himself so many times to represent only the top casinos. If they fall off the list he lets us know right away. It's the power of the people.

    If I read of slow pays or no pays I know I wont deposit until situation is worked out. This is out of respect for other players. One individual may not do much but when many stick together casinos listen. Also when USA took a dive we needed a safe haven. There were so many pop up casinos out there it was just plain scary. It's good to know we have an advocate and I know I appreciate the efforts and hard work he does.
     
    1 person likes this.
  6. Jun 11, 2014
  7. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    I think power is the wrong word, a healthy respect is much more fitting i.m.o.
    Not only for the big man and his team, but also the gathered members representing all corners of the industry.

    On a lighter note, the real power comes from the secret (up until now) combination of Twinkies, a special kind of German beer and half a bratwurst, this is all mixed in a most delicate process which to date only Vortran has been able to apply, when this is done, it is send to Glinda the good for a last sprinkle of lucky dust, as you always need a bit of luck in this industry, and there you have it, the power of Gray-Skull!!
    :lolup:
     
    15 people like this.
  8. Jun 11, 2014
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    It's gotta be our inestimable charm and wit. :D
     
    5 people like this.
  10. Jun 11, 2014
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually, I eat mostly organic unless I am on the road. No twinkies here. ;) Took up kick boxing last fall. German beer, sunflower seeds, pizza, and sushi stoke the furnace. :p

    As for Casinomeister the website, power (or respect) is garnered by a number of things: listening to members, being fair and balanced, nipping bullshit in the bud. Actually, the PAB service is just a portion of what goes on here - and Max runs that show. Quite well, in fact. Even though complaints are a small percentage of a casino's player experience (perhaps 2-4% of players ever have something to complain about), you'd think that by reading these pages in the forum, it would be much higher. I can definitely say that the PAB service is second to none. We can usualy get to the heart of the matter and let the casino and player decide on what they want to do to resolve whatever.

    What makes the site influential is that we have standards for casinos that are listed here - and members are quick to point out discrepancies that are fixed one way or another. We also have a relatively large population of active webmasters and affiliates who will not promote casinos listed in the rogue section, and some will only promote those which are accredited.

    There is also a large presence of i-Gaming professionals who either participate in the forum, or subscribe to our i-Gaming professional newsletter, the Meister Blatt, which has about 840 subscribers. I discuss current topics in the forum and also give advice to casino management.

    And people listen. When I attend conferences, I get a lot of input as well as a lot of questions pertaining to how to make the online casino environment a better place for both players and operators - it's a two way street. And in my experience, most operators listen to what is said - and a lot of it comes from you guys.

    So it's just not me - it's you.
     
    29 people like this.
  12. Jun 11, 2014
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OK, my opinion:

    The above posters have alluded to the connections built up by Bryan and Max etc. plus the longevity of the site and its popularity with a large readership and membership. This leads to high SE rankings and perpetuates the popularity or attention. As people stated, the credence gained gives CM sway with the casino industry.

    My particular view is summed up in recent accredited suspensions. Monaco Aces for no responsible gaming facilities. Fortune Lounge for the vague FU clause concerning bonuses/AP. It's no secret that CM gains income from casino enrolments via the accredited section, as they should. Yet, with consistency and adherence to the CM values Bryan will readily suspend or boot sites that don't meet the standard, potentially costing income. Any site that does such sends the message 'Integrity before profit.' That alone sums up the ethos of CM for me. :)

    Oh, and they've endured me over thousands of posts and a couple of years too.......:lolup:
     
    3 people like this.
  14. Jun 11, 2014
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Can you give the link to which thread I can find it in?? :D
     
  16. Jun 11, 2014
  17. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Vortran is the true power behind Casinomeister
     
    1 person likes this.
  18. Jun 11, 2014
  19. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    I'd like to say it's a team effort, i.e. all the members here actually mean something (unless you're a nob-end)

    From the top guys who deal with the problems, right down to the new guys who come to ask about things, everyone here makes Casinomeister what it is, But of course some put in a lot more legwork and for the we should all be grateful.

    Casinomeister changed my perspective of gaming on-line for the better, And of course I now know who my money is safe with, who will pay quickest, who is fairest, and who too avoid.

    And if I do happen to slip up and have some problems somewhere, I know that if I have done no wrong that Casinomeister will have my back :)

    All round, great place.
     
    1 person likes this.
  20. Jun 11, 2014
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You must register/login in order to see the link.
     
    1 person likes this.
  22. Jun 11, 2014
  23. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Of course, of course! :thumbsup:
     
  24. Jun 12, 2014
  25. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    From my perspective, there are some really smart gamblers on this board, and CM has been around a very long time. I mean, I guess in addition to all the points already raised.

    And I trust that if I play at a CM-accredited casino, I will get a fair game, treated reasonably well, and if necessary, I have an effective mediator should a dispute arise. Though I do want to point out that I have never had to submit a PAB nor have I ever had a dispute with a CM-accredited casino.
     
  26. Jun 12, 2014
  27. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    I find it hard to attribute the success and hence, the power, of this website to anyone other than our host. This is Bryan's website and it is shaped the way he wants it. Everybody who contributes here does so because they want to be here and they subscribe to his vision.

    A mistake I see many new posters make is they think this is a 'player advocate' site. Anyone who has been around here for a while, or reads the home page, knows that what flies here is fair play backed up by facts. That vision attracts serious players who want to do business and serious players attract serious casinos.
     
    4 people like this.
  28. Jun 12, 2014
  29. AmarrEmperor

    AmarrEmperor Dormant account

    Occupation:
    n/a
    Location:
    USA
    Whether out of respect or fear, it's clear as OP said casinos will cooperate with CM but may not with other mediation services.

    I'm wondering if casinos will boot you for PAB? I mean they in theory can boot anyone for any reason, so wouldn't they be able to say "How dare you PAB us, you're not welcomed as a customer anymore"

    If so, should a player put this into consideration and refrain from PAB'ing the casino if he still wants to play there after the PAB?
     
  30. Jun 12, 2014
  31. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Well, of course they can do that. And then bear the consequences. To me, it`s all about the site`s traffic.
    We are going to learn the outcome of PAB and booting someone because of having a legitimate complaint would
    result in, at least, a warning. Which means members and visitors would keep away from their casino.
    Casinos and their reps know their numbers, that`s why we have so many accredited casinos and more are willing to
    come on board :thumbsup:

    And to answer your question, no, they [players] shouldn`t take that into consideration. If you got something to complaint about,
    do it ;)
     
    1 person likes this.

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