What do you think? Boaboa casino cashout problem

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thedude

Newbie member
PABnononaccred
Joined
Dec 1, 2008
Location
EU
I requested withdrawal in a casino. I have fully verified my account, received their confirmation. They started paying me 150€ twice a week (they have 2500€ limit for one withdrawal, but they requested I split my withdrawals in 150€ chunks). When paying me half they suddenly requested history for all my Neteller transactions for last 3 months! They told me this: According to our rules, we can ask you all of the needed documents that we may need.

Have you ever came accross of something like that? Would you call this normal that some casino spy on your e-wallet history? In my opinion this is controversial, but they told me they will not proceed with withdrawals otherwise. Any thoughts?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
You have to tell us what casino that is.
They can ask for that information but of course it's clear why they do it in your case, and for three months they have no need to ask at all.
 

GC_Konstantin

Full Member
webmeister
Joined
Nov 3, 2017
Location
Europe
I requested withdrawal in a casino. I have fully verified my account, received their confirmation. They started paying me 150€ twice a week (they have 2500€ limit for one withdrawal, but they requested I split my withdrawals in 150€ chunks). When paying me half they suddenly requested history for all my Neteller transactions for last 3 months! They told me this: According to our rules, we can ask you all of the needed documents that we may need.

Have you ever came accross of something like that? Would you call this normal that some casino spy on your e-wallet history? In my opinion this is controversial, but they told me they will not proceed with withdrawals otherwise. Any thoughts?
So:

1) the casino fully verified your account and confirmed
2) their advertised withdrawal limit is €2,500 per go but you've been paid at the rate of €300 per week
3) after cashing in €1,200 or so the casino comes to say you were not actually fully verified and need to supply them you full Neteller history for the past 3 months to hopefully* get the rest of your cash

Yes, I've heard of such tactics at Parasino a while back. Many people left unpaid. That place is a scam but I see it is still online and taking registrations. By chance, that is the casino for your case now ?

In any case, what you can do now: comply with their request if you want the rest of your money. Just take into account that complying with their request doesn't actually mean you will get paid in the end !

In any case, if you end up collecting your money, just be sure you will never put a cent more in that place !

Once it said you're fully verified, it should only request more info from you only if you would have changed your deposit method, changed your residence or name. Otherwise that's a ill indented request.

GL!
 

thedude

Newbie member
PABnononaccred
Joined
Dec 1, 2008
Location
EU
It is Boaboa casino.

Where is this going? I believe transactions which are not related with their casino are private and they should have no right to check my history, my spending habbits, what do I buy, where do I pay with Neteller etc. This si very controversial.

What is next? Screenshot of my browser history, phone history, bank transactions disclosed etc. This is just nonsense.
 
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TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Seems, according to comments on AskGrumblers (8.8/10 rating....:rolleyes:) that a lot of people are having withdrawals split. Possibly due to the vip level, though Dont quote me on that. The rep there seems active enough, but one comment sticks out as worrying:

"It took 40 mins for chat to advise me to send an email to close my account. 6 hours later i asked again why its not closed and they said they never received my email. I tell them i want to exclude due to gambling problems and they offer me a bonus. I asked how they practice responsible gaming but they wouldnt answer "

Rep at AG response:

"Dear Customer!

We appreciate your feedback and comments.

We do want to better our performance and leave you with a more positive impression of our Casino.

At the moment there is an active bonus in your account that you may use at any time. If you still wish to stop playing and close your account, please write us via live chat, and your request will be processed.

We wish you a good day and a wonderful gaming time!"




:rolleyes: no words...


Id like to suggest you could try blanking out all transaction names except for theirs, on your 3(three bloomin months!?) statement. Possibly leaving the digits of the other transactionsif its an absolute must. But im just thinking out loud there tbh, rather than trying to give you sound advice.
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
My relationship with this casino has always been a tad rocky :what:
Oh crapping 'ell, you are punching low with that one!

It's actually Boaboa - as in two snakes!! Unless you are dyslexic, then I apologise for highlighting this mistake which is clearly not a mistake.
 

goatwack

Get dunked, big buns!
CAG
Joined
Aug 30, 2012
Location
Londonia
Oh crapping 'ell, you are punching low with that one!

It's actually Boaboa - as in two snakes!! Unless you are dyslexic, then I apologise for highlighting this mistake which is clearly not a mistake.
Yes Richy thankyou :mad:

I don't appreciate the jabs :p

And no, imm not disleksik for your infwhoaremashin :eek:
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
But back on track, Boaboa is part of the Tranello Group of Companies based in Cyprus. It seems there are 3 casinos in the group, so surely they must have some money between them?

It certainly seems weird to drip feed such small amounts, so perhaps they do have some underhand tactics?

Good luck with this one. I would probably do as they ask asap to get the ball rolling and to be cooperative (to a limit) so they don't have reason to withhold payment.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Or perhaps submit a PAB? The casino is clearly violating their own cashout rules, not to mention the consumer privacy rules that are in place.
 

ThePOGG

Meister Member
webmeister
Joined
Feb 17, 2012
Location
UK
Just a heads up to all - Buran Casino, a member of the Tranello Group has been advertising themselves as holding our seal. They do not. In fact this is the first I've heard of the group. All operators owned by this company will be included on our Blacklist shortly.

TP
 
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NachoSuri

Registered
Joined
Jan 15, 2018
Location
Barcelona
I have a cahsout issue with this CASINO as well, I am trap and so far they do not give me any ways to cash out 450 € after depositing 750 €. It's the typical curaçao mess. They let you deposit but no way out. I have a geo blocking problem on my mastercard to withdraw so I asked them to use any other available withdrawal means. Never respond thus far despite my mails. Will keep trying...
 

thedude

Newbie member
PABnononaccred
Joined
Dec 1, 2008
Location
EU
Just to let you know they have started processing my withdrawals in chunks of 150€. From what I have seen, they pay but you have to show them history of Skrill/Neteller. Outrageous
 

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