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What do you expect from VIP status?

Discussion in 'Online Casinos' started by just play, Jan 1, 2013.

    Jan 1, 2013
  1. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    I have been seeing a lot of people with VIP status at casinos, that don't think being a VIP is that great. I would prefer if no casino names were involved, I thought this may be a good thread for casinos to read and learn what players really want.

    What do you expect from your VIP status?

    What would you like to see changed/improved on?

    How do they make you feel special/not special?

    Or, you are happy with your VIP experience, explain why.


    Answer these questions, add more questions. I think this may be an interesting thread.
     
  2. Jan 1, 2013
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I am only a VIP at one casino. Sometimes they treat me like one,sometimes they don't.

    They change their criteria constantly but as they don't publish the detailed criteria you never really know how you became a VIP in first place . There are various levels of rewards within the VIP status, again not published and they move you about within those levels as they see fit.

    I prefer to know where I stand on a ongoing basis and what is expected of me as well as what is expected of them.

    If I e mail the casino to a specifically given VIP e mail address it is still normally dealt with by ordinary support and I often get fobbed off.However if I call the VIP number I get a good service.

    The only time I have been really hacked off is when I put £750 through casino for so little return I asked for my RTP 23%!!! yet they refused any credit or bonus. Now I know its not a requirement but how bad was 23% !

    Anyway what I would like as a VIP is clear requirements and a dedicated VIP customer service.
     
    2 people like this.
  4. Jan 1, 2013
  5. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I'm VIP at 2 and I'm pretty happy with what I get from them. I don't know that I would change much of anything.
     
    1 person likes this.
  6. Jan 1, 2013
  7. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Ive been playing online for a few years, on & off, but dont think ive been VIP anywhere yet... :confused:
    So no idea about anything atm.
     
    1 person likes this.
  8. Jan 1, 2013
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I might be strange but I never expect I need to pay to get a certain level of customer service.
    I expect to be treated like everyone else no matter what and nothing more.

    I talk a lot with different Reps here but rarily livechat or normal mails.
    Just because someone have more money would never make them special in my eyes, so no matter how much I spend in a casino I never expect more than the normal.

    I try to treat all humans with respect, no matter who they are or where they work.
    Why would money make anyone different? I will never get that;)

    I might should add that if you bragg about money to me, or are doing it here, I probably will lose some respect instead.
    ...and people crawling around the floor for someone that's a VIP, don't ask how I feel about them:D
     
    5 people like this.
  10. Jan 1, 2013
  11. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    The casinos are the ones that "hype" VIP. I agree with you about being treated like everyone else of course, but that's not the case when casinos tell you that you are VIP, they make it seem like you are special, and receive more "treats" than non VIP. That's why I started this thread, I wanted to see if people like being a VIP or don't like it, or don't care either way.



    Borgie, great post, I like this quote from you.

     
    2 people like this.
  12. Jan 1, 2013
  13. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom

    I agree with what you say totally.

    Everybody is special regardless of how much money they do or do not have.

    However many casinos would want a VIP to put so much money through their casino to class them as a VIP . Now that maybe wrong but that IS their criteria. Therefore the Casino labels people not the person themselves.

    From your posts here I can see you are a fair and honest person . Your posts often strike a chord. We are all VIPS in our own way.
     
    2 people like this.
  14. Jan 1, 2013
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You are absolutely correct! That's how this world is working.
    I might shoudn't have posted in this thread at all since I don't expect anything:)
    I just have a hard time to be quiet, in case someone hasn't noticed that:D

    Never mind me! You have your chance now to let the casinos know what you think. They will read this thread.
    Great thread Just Play:thumbsup: ...and a lot nicer to read than those where people only loves to complain:)
     
    3 people like this.
  16. Jan 1, 2013
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    What sticks in my craw is the advertised 'faster cashouts' for VIP members you sometimes see. A big no-no IMO. Cashouts should be fast for ALL players. All that says to me is 'we're a crock of sh!t when it comes to paying you and like you to reverse your cashouts wherever possible. However, once you've lost enough with us, we will leave your cashout in the desk tray one less day and increase the likelihood of you making a completed withdrawal.':(
     
    1 person likes this.
  18. Jan 1, 2013
  19. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    No, your wrong. *wagging finger at you* :laugh: You SHOULD post in this thread. Your thoughts are, you don't expect anything. I wanted this thread to be about different opinions, so casinos/members can see what others thought.
     
    1 person likes this.
  20. Jan 1, 2013
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I expect withdrawals to be flushed if I ask. I expect to be remembered on my birthday.

    I expect VIP to have some meaning beyond non-VIP.
     
    4 people like this.
  22. Jan 1, 2013
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This term is loosely used or rather awarded in online gaming as opposed to B&M casinos. The latter provides you with real perks including free accomodation , food and other priveleges. Online casinos may give you nothing and sometimes use cloaked promos to extract more deposits from you. Honestly, I dont see much value in being a VIP unless at some places like 32RED and 3 Dice. Others dont treat you remotely like what the term sounds.
     
    3 people like this.
  24. Jan 1, 2013
  25. cheetahwind

    cheetahwind Dormant account

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    What do I expect from being VIP? Exactly what I"m getting right now, cashback once a month from my losses. Special VIP coupons with lower wagering requirements than the regular players. Weekly cashback chips from your losses from the week.
    The only that's missing, is the actual gift to my inbox, like I've seen some casinos do for players. Like an Amazon coupon, or even a little gift sent to my home. (Heck it could be something from the dollar store)
    Yet what I'm liking about the program I'm apart of is everyone qualifies as long as you've submitted your verification documents. Versus having to deposit so much.
     
    2 people like this.
  26. Jan 1, 2013
  27. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA


    This sums up my thoughts as well.

    If casinos want to boast VIP status, there should be something to it.
     
  28. Jan 1, 2013
  29. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    What Sara said. Before I state what I expect from VIP status I would like to express a few points as to how the journey to VIP status was reached. I do not agree with the MGS road to VIP status - Keep playing and you gradually rise in levels as each new tier is reached, stop playing for a while and your VIP status degrades, there are several reasons why you would have to stop playing, but having no spare cash will be right at the top of this list, so, you get punished because things are tight. VIP status that is based on how much and not how often you deposit get's a huge no-no from me also, Ladbroke's is a great example, you need to deposit around £10,000 a month to benefit from their VIP system.

    Also, good publicity - You do not have to be an affiliate or rep to tout a casino, speaking highly of them with respective screenshots of how they resolved a problem, and good wins will almost certainly encourage other players to play there, I personally think that each player should be assessed on their overall activities towards the casino and not purely based on the amount they deposit and ranking systems.

    What do I expect from being a VIP - Better bonuses, a higher loyalty points to wagering ratio, that personal touch where you are addressed by name and not SLR263245645 for eg. I have in years gone by when I used to deposit a whole heap more than I do nowadays made it to a few tier based VIP levels, and tbh it didn't make me feel anywhere near the importance that Ben made me feel at Nordic / Maxino.

    So, in the nutshell - If i'm lucky enough to beat the VIP system and become one, I expect to be treated accordingly, no matter how big / small my deposits are, and when times get tough I do not expect to be penalized.
     
    3 people like this.
  30. Jan 1, 2013
  31. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    Yes, this kind of VIP doesn't make sense to me. I deposit and gradually rise and get to a good tier, then I stop depositing for whatever reason, (no spare cash, illness, anything really) like you said, and then I am down at the bottom again and have to start all over?

    What happened to acknowledging my deposits to get to that tier?
     
    2 people like this.
  32. Jan 1, 2013
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    My sentiments entirely hun.

    You just knew I would quote you and call you hun didn't ya? ;).
     
    1 person likes this.
  34. Jan 1, 2013
  35. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    Noooo, not the word "hun" :laugh:




    I also agree with this. I've only been to a B&M once in my life, so I can't comment on the perks they have.

    Doesn't it seem some casinos have everyone a VIP? I wasn't depositing at a casino for a while, then I get an email that says I was now VIP?
     
  36. Jan 1, 2013
  37. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That's because you are a VeryImportantPlayer, not a VeryImportantPerson :rolleyes:

    It's also bad marketing and a way of making you believe you are special.
    I'm getting that all the time. From casinos I have never played at, and even those who spam me calls me that.

    Well I am, so they are not so wrong;)
     
    1 person likes this.
  38. Jan 1, 2013
  39. davidsmith56

    davidsmith56 Senior Member

    Occupation:
    retired civil servant
    Location:
    Kent,United Kingdom
    Being a low roller i am a vip at only one casino but they treat me very well with loyalty & monthly deposit bonuses.I also got sent a Harrods hamper for Christmas which i thought was pretty impressive:thumbsup:
     
    1 person likes this.

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