Question What Do I have To Do? (Inetbet)

[mrmark21]

Please tell me where I told you what to post , but when you keep repeating what you have said in your previous post your arguments become less constructive. It is like you are trying to convince others what an evil demon inebet are and if you say it long enough they will believe it.

You didn't use those words. That was just the general tone of you're post. I'm not the only one posting on this thread (obviously) and you're welcome to make whatever you like of my posts. However I'm going to continue posting

My posts aren't constructive? Did you chime in just to critique my writing style or do you actually have something meaningful to bring too this thread?

 

[dunover]

Mark you are being repetitive in every single response,

People have different thoughts on intebet some love some loathe just like all casinos even the 'fabulous 32red', TBH I dont know why you are so bothered about whether your account is closed or you are excluded as you have stated you never want to play there anymore anyways. If It was me I would not care less. If I think a casino is under performing I just leave and they will never hear of me again

Look, whatever the reason, whether a closure of account or problem withdrawal, I expect decent CS where I am a paying customer. Clearly iNetbet is lacking in decent CS. Now I admit to N.American players an accredited RTG casino which pays out reliably is going to stand out from the rest, but as far as the choices most of us have in Aus/UK/Eur it is pretty mediocre Mimi.

Then there is the point someone made, IF I was a problem gambler I would have had access to the account for almost another week. This is totally inadequate player protection as regards responsible gaming. OK, in my case admittedly that wasn't why, I was tidying up old accounts and condensing my available sites into just a few good ones but they didn't know that.

You must also consider leaving it open if I don't play there subjects me to endless spam and promo e-mails I don't want, which closure removes (usually.)

Then there's the security aspect. I have been verified there and my docs are in their system for CS to access, which they shouldn't be afterwards.

Lastly, what if I leave the account open but 'dead' and the group is taken over subsequently by someone with less scruples? I could quite possibly have my details compromised/traded or bombarded with spam from other sources besides.

So Mimi, forgive my overly anal thought processes when it comes to tidying up and wanting to close old accounts....

 

[mimi26]

You didn't use those words. That was just the general tone of you're post. I'm not the only one posting on this thread (obviously) and you're welcome to make whatever you like of my posts. However I'm going to continue posting

My posts aren't constructive? Did you chime in just to critique my writing style or do you actually have something meaningful to bring too this thread?

being repetitive is just boring............. that is all,


you obviously have a bee in your bonnet regarding inebet, and that is fine I just don't see the point of continuing to repeat how much they are under performing, how many threads there have been, how their customer service is bad, how emily does'nt know the difference between exclusion and closure etc, etc, (just re read your posts you will see what I mean), you obviously have another point to make but you just wont come out and say it, i.e they should be rogued and no I am not putting words in your mouth but that is how you are coming across.

 

[mrmark21]

being repetitive is just boring............. that is all,


you obviously have a bee in your bonnet regarding inebet, and that is fine I just don't see the point of continuing to repeat how much they are under performing, how many threads there have been, how their customer service is bad, how emily does'nt know the difference between exclusion and closure etc, etc, (just re read your posts you will see what I mean), you obviously have another point to make but you just wont come out and say it, i.e they should be rogued and no I am not putting words in your mouth but that is how you are coming across.

You think to much.

Anyway, thanks Dunover for answering those questions for me I'm looking forward to seeing Mimi's constructive (hopefully) response.


P.s. I don't have another point to make. We are all giving our honest opinions. I for one have written everything on this thread and repeated three times

 

[mimi26]

Look, whatever the reason, whether a closure of account or problem withdrawal, I expect decent CS where I am a paying customer. Clearly iNetbet is lacking in decent CS. Now I admit to N.American players an accredited RTG casino which pays out reliably is going to stand out from the rest, but as far as the choices most of us have in Aus/UK/Eur it is pretty mediocre Mimi.

Then there is the point someone made, IF I was a problem gambler I would have had access to the account for almost another week. This is totally inadequate player protection as regards responsible gaming. OK, in my case admittedly that wasn't why, I was tidying up old accounts and condensing my available sites into just a few good ones but they didn't know that.

You must also consider leaving it open if I don't play there subjects me to endless spam and promo e-mails I don't want, which closure removes (usually.)

Then there's the security aspect. I have been verified there and my docs are in their system for CS to access, which they shouldn't be afterwards.

Lastly, what if I leave the account open but 'dead' and the group is taken over subsequently by someone with less scruples? I could quite possibly have my details compromised/traded or bombarded with spam from other sources besides.

So Mimi, forgive my overly anal thought processes when it comes to tidying up and wanting to close old accounts....

You can reopen your account at any time without having to re supply all the above documentation, so surely they keep that info anyways also if it was a case of being a compulsive gambler again you can reopen your account at any time UNLESS you have told them you have a gambling problem.

And Ok waiting for CS is a pain in the ass but being so anal about the rep not responding quick enough is silly, even casino reps have days off I am sure

 

[mimi26]

You think to much.

Anyway, thanks Dunover for answering those questions for me I'm looking forward to seeing Mimi's constructive (hopefully) response.

Yes thankyou I have a variation of thoughts everyday

 

[mrmark21]

Yes thankyou I have a variation of thoughts everyday

I can see that

 

[dunover]

You can reopen your account at any time without having to re supply all the above documentation, so surely they keep that info anyways also if it was a case of being a compulsive gambler again you can reopen your account at any time UNLESS you have told them you have a gambling problem.

And Ok waiting for CS is a pain in the ass but being so anal about the rep not responding quick enough is silly, even casino reps have days off I am sure

Oh, for Pete's sake! It was NOT originally about the rep not responding, but the total lack of CS response to my e-mail and no live chat! Please read the OP Mimi! The rep issue was merely supplementary in that I had to resort there due to CS not responding. In any event the rep had at least 1 working day to reply notwithstanding the weekend. I am not suggesting they are 'rogue' or should be. I am merely pointing out that in my experience of online casinos, they could and should do better. End of. My last word on the matter; it's resolved anyway.

 

[mrmark21]

Oh, for Pete's sake! It was NOT originally about the rep not responding, but the total lack of CS response to my e-mail and no live chat! Please read the OP Mimi! The rep issue was merely supplementary in that I had to resort there due to CS not responding. In any event the rep had at least 1 working day to reply notwithstanding the weekend. I am not suggesting they are 'rogue' or should be. I am merely pointing out that in my experience of online casinos, they could and should do better. End of. My last word on the matter; it's resolved anyway.

Couldn't agree more

 

[mimi26]

Oh, for Pete's sake! It was NOT originally about the rep not responding, but the total lack of CS response to my e-mail and no live chat! Please read the OP Mimi! The rep issue was merely supplementary in that I had to resort there due to CS not responding. In any event the rep had at least 1 working day to reply notwithstanding the weekend. I am not suggesting they are 'rogue' or should be. I am merely pointing out that in my experience of online casinos, they could and should do better. End of. My last word on the matter; it's resolved anyway.

Please why get so riled up as I said earlier yep CS .....pain in the ass, not disputing that, but the rep responded in a timely manner IMO. And as I said earlier I don't see the big deal in account closure as they keep all your info anyways. I just think some FM s expect the earth from casino reps that is all

 

[mrmark21]

Please why get so riled up

Why do you think that's funny?

 

[just play]

Cheese and crackers! Will you 3 let it go already!!!

 

[MisterBJ]

being repetitive is just boring............. that is all,


you obviously have a bee in your bonnet regarding inebet, and that is fine I just don't see the point of continuing to repeat how much they are under performing, how many threads there have been, how their customer service is bad, how emily does'nt know the difference between exclusion and closure etc, etc, (just re read your posts you will see what I mean), you obviously have another point to make but you just wont come out and say it, i.e they should be rogued and no I am not putting words in your mouth but that is how you are coming across.

Simple solution...Quit reading Markie's posts.

 

[AudiManinBoro]

Please why get so riled up as I said earlier yep CS .....pain in the ass, not disputing that, but the rep responded in a timely manner IMO. And as I said earlier I don't see the big deal in account closure as they keep all your info anyways. I just think some FM s expect the earth from casino reps that is all

The problem is that if your not a member of this forum and dont have the option of `contacting the rep` what do you do and where do you go then if CS is not responding or replying? I daresay there are many players who dont take advantage or even know about Casinomiester. Its ok to say well just contact the rep, but if someone doesnt have a rep to contact what then? Wait days and days and days and hope CS get back to you when chances are they never will? This is why a good casino needs a good customer service and live chat.

 

[diamond408]

[SIZE=4 What's up with INetBet. I have also gotten no response from INetBet regarding my request for withdrawal and veification documents. I have been sending emails from my personal computer since April 29th and even resorted to a professional service to correspond with a rep just in case there was a problem with my personal email provider. Still no response. I've sent 2 requests via PAB and, you guessed it, no response. My understanding is that they are rated #1 for Customer Service (?) Never so stonewalled by an accredited casino......

 

[X-Raided]

Mark you are being repetitive in every single response,

People have different thoughts on intebet some love some loathe just like all casinos even the 'fabulous 32red', TBH I dont know why you are so bothered about whether your account is closed or you are excluded as you have stated you never want to play there anymore anyways. If It was me I would not care less. If I think a casino is under performing I just leave and they will never hear of me again

"Yup, I'm not the only one. Yup I'm not the only one, iNetBet is slacking. Yup I had a previous
thread about this, I'm not the only one"

I understand where Mimi is coming from and it does convey a message from you Mark as if
your trying to add more gasoline to the fire... Trying to shake out of people that YOU were right,
iNetBet DOES suck. Trying to start a Ku Klux Klan rally against iNetBet.



As far as account closures and such.. Even contemplating starting a PAB about it.. Really?

 

[Nifty29]

"Yup, I'm not the only one. Yup I'm not the only one, iNetBet is slacking. Yup I had a previous
thread about this, I'm not the only one"

I understand where Mimi is coming from and it does convey a message from you Mark as if
your trying to add more gasoline to the fire... Trying to shake out of people that YOU were right,
iNetBet DOES suck. Trying to start a Ku Klux Klan rally against iNetBet.



As far as account closures and such.. Even contemplating starting a PAB about it.. Really?

Mark is pissed because he had $300 winnings confiscated very recently by Inetbet because he played restricted games with a bonus...but somehow it is the casino's fault for tapping into this brainwaves and forcing him to play games that weren't allowed.

He called them predatory and has been beating the anti-inetbet drum ever since. It explains the repetition and bagging of inetbet at every opportunity. I would call that a personal agenda....but I'm not a moderator so it's just a personal opinion.

I notice that since his loss of winnings Mark has become very "anti-casino", which is almost a polar opposite of his views towards many others in the same position previously. I guess it's all different when it's your own cash, which IMO is...well it is what it is.

Inetbet IMO need to get a phone service OR live chat, OR find a better way of contact via email i.e. via webform or some other more reliable form. I also think they need to train their CSR's in how to answer an email professionally. Almost all emails I have received from them look like:

hi xxxxxx (not always though)
your account has been credited
regards
CSR xxxxxx

Now, I will say that they have always done what I have asked them to do, but they haven't always responded to inform me of that fact, which I agree is unprofessional. I also think the format of their replies (as per above) with no capitalisation, formatting or proper grammar is unprofessional...in fact it looks like an 8 year old has written it.

I did once have an email issue i.e. they weren't receiving them and I had to change ISP's which fixed the problem. It appears that their mail server has issues with some ISPs (mine is the second biggest in Australia) and IMO this is what is causing many of the non-response issues posted on the forum. It has been going on for years and it needs to be addressed and fixed, OR a backup form of communication needs to be set up.

The excuse that "everyone will be clogging up chat asking for freebies" doesn't wash any more, as this is exactly what happens on facebook and I'm sure via email. Just make it clear on the website under the chat link that NO freebies will be given via live chat and that anyone asking for them will have their accounts suspended....simple really.

I've always been a big supporter of Inetbet, and still am, but they need to get up to speed with 2013 and find alternative methods of contact. Losing players over not being able to get responses is just throwing money out of the window, and it doesn't create a good vibe about the place. Fast payouts without limits is awesome, and the bonus terms are reasonable, but players need to feel valued and IMO this is an area where Inetbet has slacked off.

 

[X-Raided]

Mark is pissed because he had $300 winnings confiscated very recently by Inetbet because he played restricted games with a bonus...but somehow it is the casino's fault for tapping into this brainwaves and forcing him to play games that weren't allowed.

Lmao

Just make it clear on the website under the chat link that NO freebies will be given via live chat and that anyone asking for them will have their accounts suspended....simple really.

Brilliantly put. They can say, "look folks, we're going to be returning the chat function to our casino, however here are some rules you must abide by".

All accredited RTG casinos on CM have chat and must put up with freebie hounds too. If iNetBet would just implement the chat
feature on their casino, the most popular issue players have would cease to exist.

I don't give a hoot how much a person is depositing, $10-$10,000. Anyone giving money to any establishment whether it's an online
casino or a fancy restaurant wants to feel special. When players wait days for a response from an establishment they made a contribution
to... Well.. They don't tend to feel so special. I know, I've been in sales for many moons now.

 

[mrmark21]

Mark is pissed because he had $300 winnings confiscated very recently by Inetbet because he played restricted games with a bonus...but somehow it is the casino's fault for tapping into this brainwaves and forcing him to play games that weren't allowed.

He called them predatory and has been beating the anti-inetbet drum ever since. It explains the repetition and bagging of inetbet at every opportunity. I would call that a personal agenda....but I'm not a moderator so it's just a personal opinion.

I notice that since his loss of winnings Mark has become very "anti-casino", which is almost a polar opposite of his views towards many others in the same position previously. I guess it's all different when it's your own cash, which IMO is...well it is what it is.

Nifty's right... Partially. I was originally pissed that I had some winnings confiscated. Not to much only $300. I've been completely honest about having started my own thread. I also think that responsive customer support from Inetbet would have helped in that situation.

I started voicing the exact same concerns other players on this thread are having on MY original thread. Therefore that's nothing new. Members are more than welcome to look at MY original thread to see that these were concerns of mine way before this thread was created. People will also be able to see that other members (not just the ones who have posted on this thread) consider Inetbet's level of customer service to be poor.

Here's my original thread: https://www.casinomeister.com/forums/threads/i-played-disallowed-games-inetbet-wont-pay-me.56820/

You can post that wherever you like Nifty my views and posts will still be exactly the same

Okay so when I support the casino I'm hypocritical and when I support the player I'm hypocritical. Either way I'm hypocritical You should feel honored Nifty, I actually took you're advice and became pro-player

This issue has been resolved for Dunover. I'm just going to sit back and listen to other people opinions regarding Inetbet now.

 

[Nifty29]

Nifty's right... Partially. I was originally pissed that I had some winnings confiscated. Not to much only $300. I've been completely honest about having started my own thread. I also think that responsive customer support from Inetbet would have helped in that situation.

I started voicing the exact same concerns other players on this thread are having on MY original thread. Therefore that's nothing new. Members are more than welcome to look at MY original thread to see that these were concerns of mine way before this thread was created. People will also be able to see that other members (not just the ones who have posted on this thread) consider Inetbet's level of customer service to be poor.

Here's my original thread: https://www.casinomeister.com/forums/threads/i-played-disallowed-games-inetbet-wont-pay-me.56820/

You can post that wherever you like Nifty my views and posts will still be exactly the same

Okay so when I support the casino I'm hypocritical and when I support the player I'm hypocritical. Either way I'm hypocritical You should feel honored Nifty, I actually took you're advice and became pro-player

This issue has been resolved for Dunover. I'm just going to sit back and listen to other people opinions regarding Inetbet now.

No......when you decided that inetbet were rogue or predatory for taking your winnings because YOU broke the terms, after telling others in other threads that "rules is rules" previously...THAT is when you became hypocritical.

If you've become "pro-anything" then I'm sorry that you've decided to no longer be impartial and logical and take each case on its merits. Its a shame.

 

[Mousey]

What's up with INetBet. I have also gotten no response from INetBet regarding my request for withdrawal and veification documents. I have been sending emails from my personal computer since April 29th and even resorted to a professional service to correspond with a rep just in case there was a problem with my personal email provider. Still no response. I've sent 2 requests via PAB and, you guessed it, no response. My understanding is that they are rated #1 for Customer Service (?) Never so stonewalled by an accredited casino......

Diamond... please contact the INetBet via Private Message. Go here INetbet Rep, then look to the left for Send Private Message. Click that and give the rep a summary of your problem. If she doesn't respond by tomorrow, please let Bryan (Casinomeister) know the rep is unresponsive.

If you have already done this - perhaps that is what you meant by sending 2 PAB (PAB=pitch a bitch complaint)?? Contact Bryan immediately if you have not had a response from the rep.

 

[Slotster!]

What might be nice / useful would be an overall comment (maybe even its own thread) from the chaps @ iNetbet - outlining their position on Customer Service and the processes currently in place.

Without getting into the rights or wrongs of individual cases and concerns - a number of negative issues are not great and it might just be a timely opportunity to outline the casino perspective.

You don't see any serious rogue-like issues around these parts from iNetbet, so it would be a shame if a casino that was 'generally' good at the things that matter were tarred with the same metaphorical brush as some less trustworthy operations.

 

[chayton]

For the most part I never need to contact them anyhow, so I can't say that it's an ongoing thing, but what's weird is that I never ever had issues with not getting responses to my emails until iNetBet started that 'premium player' thing. Since then I've had to contact them a couple of times and at least twice I didn't get any response for days - and both times it's been on the weekend.

I was thinking maybe they take all the emails from 'premium players' and funnel them off to a specific person who doesn't work weekends? If that's what's happening it seems sort of contrary to the whole idea of 'premium'...

Disclaimer: I don't know if that's what's happening, I'm just speculating.