Question What Do I have To Do? (Inetbet)

dunover

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Sorry to clog the forum up with this, but nowhere else to go.

I emailed iNetbet last TUESDAY and requested they permanently close my account. I hardly ever played there and it was first and last dalliance with RTG which I found quickly I didn't like. So, doing some tidying up on a day off, I sent a brief e-mail to their support (no live chat as we all know:mad: ) giving my details/account number and requested such.

6 days have passed, no response, no acknowledgement and account still open. P!ss-poor IMO.
This weekend I PM'd their rep explaining this and giving the account ID, and stating I would expect them to help me due to the total lack of CS response and that I would not be posting on here about it if they could actually get something done that elsewhere is so simple it's done via chat or a tool on the site.

No response from the rep either, account still functional. So here I am. What to do?:(

You ain't telling me I'm going to have to PAB over something as straightforward?
 

Mousey

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Reps are rarely responsive during the weekend. It will probably be taken care of now that the work week has begun. Doesn't explain why it wasn't closed already after your initial email... maybe email problems? At any rate, let us know how it goes.
 

dunover

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Reps, yes. Do they take the batteries out of them and charge them up from 4pm Fridays?

No email issues as far as I know, the mail wasn't bounced, the address I used is 100% correct.

This is always going to be the trouble with places with no live chat - there's always going to be scope for the 'cheque's in the post' type of replies as regards (alleged) non-receipt of e-mails.

This is the first casino I ever joined without live chat, although I didn't realize it at the time. It will be the last.
 

BMWSTACK

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Reps, yes. Do they take the batteries out of them and charge them up from 4pm Fridays?

No email issues as far as I know, the mail wasn't bounced, the address I used is 100% correct.

This is always going to be the trouble with places with no live chat - there's always going to be scope for the 'cheque's in the post' type of replies as regards (alleged) non-receipt of e-mails.

This is the first casino I ever joined without live chat, although I didn't realize it at the time. It will be the last.

Rep Hasn't been on since Friday.

Yes, no live chat is a pain. They should be responding to emails immediately without chat.

I never play inetbet and one reason was the live chat issue. I was receiving spam all the time and decided to close account. I also received no response to email, but received immediate help from the rep here. I am sure once they check in here they will fix you up.
 

mrmark21

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Sorry to clog the forum up with this, but nowhere else to go.

I emailed iNetbet last TUESDAY and requested they permanently close my account. I hardly ever played there and it was first and last dalliance with RTG which I found quickly I didn't like. So, doing some tidying up on a day off, I sent a brief e-mail to their support (no live chat as we all know:mad: ) giving my details/account number and requested such.

6 days have passed, no response, no acknowledgement and account still open. P!ss-poor IMO.
This weekend I PM'd their rep explaining this and giving the account ID, and stating I would expect them to help me due to the total lack of CS response and that I would not be posting on here about it if they could actually get something done that elsewhere is so simple it's done via chat or a tool on the site.

No response from the rep either, account still functional. So here I am. What to do?:(

You ain't telling me I'm going to have to PAB over something as straightforward?

I must admit I do find this thread refreshing. I originally thought my expectations were just set to high (which is never a good thing). However you're not the only one whose experienced an issue with Inetbet recently Dunover. There's been numerous posts about issues on this forum. This has been the fourth negative thread (not including my own). I'm not at all surprised.

IMPO the customer support there's unresponsive. They failed to send me a courtesy email when I closed my account. Among other things. Tried contacting Emily on this forum? She sent me a PM a couple of hours ago.
 

dunover

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Reps are rarely responsive during the weekend. It will probably be taken care of now that the work week has begun. Doesn't explain why it wasn't closed already after your initial email... maybe email problems? At any rate, let us know how it goes.

Actually upon further checking I PM'd the rep Friday 18.30 which would have been morning - lunchtime in the US, so they have had 1 working day to respond. Still nothing, but Marky said he has had a response recently so the rep HAS obviously been defrosted or recharged.
Perhaps they have a policy of thinking the only reason someone wants to close account is that they are compulsive and are just on the verge of remortgaging their house for one final session on Ronin, so will delay the closure. I think I spent 200 dollars or so the whole 4 months.

We'll see. I have the e-mail I sent and the PM saved so can substantiate the times I mentioned.
 

Nifty29

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Reps, yes. Do they take the batteries out of them and charge them up from 4pm Fridays?

No email issues as far as I know, the mail wasn't bounced, the address I used is 100% correct.

This is always going to be the trouble with places with no live chat - there's always going to be scope for the 'cheque's in the post' type of replies as regards (alleged) non-receipt of e-mails.

This is the first casino I ever joined without live chat, although I didn't realize it at the time. It will be the last.

No, but they might have a life outside attending to your urgent PM about something not particularly urgent.

IMO you're being disrespectful to all reps with your remarks. You might also consider that that the rep is NOT based in the US (and AFAIK she is not).
 

irmster

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I had similar problems closing both Redflush and Casino Lavida (same group), accounts.

They just didn't want to do it. Kept getting emails saying things like 'we can't close your account until we fully understand the reasons you want to close" - and then when I replied they just ignored it.

In the end, I ended up sending (mildly) abusive emails which did the trick.
 

MisterBJ

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If all us men continue to close our accounts at inetbet. They may have to change their name to fishnetbet and panty hose
 

dunover

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No, but they might have a life outside attending to your urgent PM about something not particularly urgent.

IMO you're being disrespectful to all reps with your remarks. You might also consider that that the rep is NOT based in the US (and AFAIK she is not).

Well just to clear that up the 'they' is not collective; I refer to Inetbet rep(s). I will also add that it has now been 72 hours since I PM'd the rep which now means that whichever time zone on planet earth they are based in, from Vanatau to Vancouver, from Wellington NZ to Wigan, they would have had a working day to at least acknowledge the fact.
It is not a crucial issue but nevertheless, when you are depositing they can't chime in quick enough to 'help' you. As it's a simple issue I would expect it could be struck off of their 'to do' list in a matter of minutes. Obviously I'm wrong and now making it clear I am an ex-player divests them of any responsibility to respond/acknowledge or resolve. I dread to think what would happen if it was actually complicated and involved a w/d or such.
 

mrmark21

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No, but they might have a life outside attending to your urgent PM about something not particularly urgent.

IMO you're being disrespectful to all reps with your remarks. You might also consider that that the rep is NOT based in the US (and AFAIK she is not).

I don't think Dunover's post is disrespectful at all. This is kind of like a suggestion box. The other side of the coin is Inetbet's unresponsive customer support. Maybe Dunover wouldn't have come to the forum had Inetbet actually responded to his request.

There have been other PMs I've sent to Inetbet's reps that never received a response. I still don't know if my account has been excluded at Inetbet. Emily didn't seem to understand the difference between account closure and account exclusion?

I've already mentioned this on other threads but I'm repeating it here.

Obviously I'm wrong and now making it clear I am an ex-player divests them of any responsibility to respond/acknowledge or resolve. I dread to think what would happen if it was actually complicated and involved a w/d or such.

Couldn't agree more.
 

jimb123

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Cant close my inetbet either

I don't think Dunover's post is disrespectful at all. This is kind of like a suggestion box. The other side of the coin is Inetbet's unresponsive customer support. Maybe Dunover wouldn't have come to the forum had Inetbet actually responded to his request.

There have been other PMs I've sent to Inetbet's reps that never received a response. I still don't know if my account has been excluded at Inetbet. Emily didn't seem to understand the difference between account closure and account exclusion?

I've already mentioned this on other threads but I'm repeating it here.



Couldn't agree more.

I sent my request MONTHS ago and still OPEN. I sent private msgs to JamesINB (email/facebook) and he never replied nor closed it. The time before that LAST YEAR when I asked to close it, he said WHY? What's the POINT? Just leave it open or we'll delist you from "PREMIER" forever.

This mostly stemmed from bad blood when last July they gave me a rare and unsolicted $20 chip. At the time they were spouting the new VIP Program called "Premier" with improved everything -- and naturally the 5x or 10x MAX CASHOUT was pretty low for my tastes. I now know 10x is fairly norm but I get it stretched rather often as a true VIP.

Well sure enough after going on a massiave $xx,xxx losing streak I finally hit $900 on that tiny $20 chip and they gave me either $100 or $200. I asked on the facebook page if truly the Max Cashout had been raised and I was told I was positioning publicly to get favor for a high payout. They gave me the $200 and I promised to stop playing there. Look, as a VIP, if i lose thousands and never ask for a free chip and u throw one in my account and I hit a paltry $900... given the $15k or $20k or whatever it was I'd put in.. PAY ME and shut up. Since then in the last year I think I maybe put in $50 to $100.

So I reminded Inetbet and James of the silly business decision they made. I've since put in $50k or more into ClubWorld alone. All of that would have gone to Inetbet. That was the only place I wanted to play.

Did they HAVE to pay me more? Nope. Should they have? HMMMMMM -- ClubWorld and Jackpot Capital are sure glad they let me go elsewhere... ;) ask their VIP managers lol Inetbet is no longer friendly to VIP players -- they push the small time players who are happy begging for $5 and $10 free chips. I've tried a few times to test the waters and see if they have changed, but no. And I was their biggest advocate with the most posted BIG WIN PICS on their facebook. No one else had more at the time -- not even close.

As Bryan said in his lasted memo..... the casinos are forgetting about player experience and I will tell you... with regulation comes competition.. and with that.. someone will figure out that you can take a gamblers money in the longrun.. if you keep them happy in the shortterm. Ask Las Vegas.
 

mrmark21

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I sent my request MONTHS ago and still OPEN. I sent private msgs to JamesINB (email/facebook) and he never replied nor closed it. The time before that LAST YEAR when I asked to close it, he said WHY? What's the POINT? Just leave it open or we'll delist you from "PREMIER" forever.

This mostly stemmed from bad blood when last July they gave me a rare and unsolicted $20 chip. At the time they were spouting the new VIP Program called "Premier" with improved everything -- and naturally the 5x or 10x MAX CASHOUT was pretty low for my tastes. I now know 10x is fairly norm but I get it stretched rather often as a true VIP.

Well sure enough after going on a massiave $xx,xxx losing streak I finally hit $900 on that tiny $20 chip and they gave me either $100 or $200. I asked on the facebook page if truly the Max Cashout had been raised and I was told I was positioning publicly to get favor for a high payout. They gave me the $200 and I promised to stop playing there. Look, as a VIP, if i lose thousands and never ask for a free chip and u throw one in my account and I hit a paltry $900... given the $15k or $20k or whatever it was I'd put in.. PAY ME and shut up. Since then in the last year I think I maybe put in $50 to $100.

So I reminded Inetbet and James of the silly business decision they made. I've since put in $50k or more into ClubWorld alone. All of that would have gone to Inetbet. That was the only place I wanted to play.

Did they HAVE to pay me more? Nope. Should they have? HMMMMMM -- ClubWorld and Jackpot Capital are sure glad they let me go elsewhere... ;) ask their VIP managers lol Inetbet is no longer friendly to VIP players -- they push the small time players who are happy begging for $5 and $10 free chips. I've tried a few times to test the waters and see if they have changed, but no. And I was their biggest advocate with the most posted BIG WIN PICS on their facebook. No one else had more at the time -- not even close.

As Bryan said in his lasted memo..... the casinos are forgetting about player experience and I will tell you... with regulation comes competition.. and with that.. someone will figure out that you can take a gamblers money in the longrun.. if you keep them happy in the shortterm. Ask Las Vegas.

I can see I'm not alone in thinking that Inetbet is under performing. I'm sure Inetbet was once a fantastic casino but IMO the sudden influx of negative threads (among other things) clearly shows that Inetbet has fallen behind.

I think the way Inetbet has dealt with you're account closure request Jimb is disgusting. You should not have to goto so much effort just to have you're account closed. No one should. Yet there are numerous members on this thread complaining about this issue. I'm still trying to find out whether they've excluded my account. Emily didn't seem to understand the difference between account closure and account exclusion (even though she's the manager). I can't help but wonder whether the customer support at Inetbet are given the authorization to close a customer's account?

The free chip IMO is a completely different matter. Bryan's right though. That's the reason casinos like 32 Red are such big players in the online gambling industry. They know a happy customer is a loyal customer.
 
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dunover

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Resolved.

I did actually get a rep reply (cheers rep!) during the night and apologized for the delay and have actioned my request, and indeed it is done as I checked. As I predicted (which is always going to be the case with e-mail support as opposed to downloadable live chat portals) there was a denial of receiving my e-mail last Tuesday to CS....:rolleyes:

My thoughts are that they did receive it but don't like shutting accounts to reduce customer numbers, and it was conveniently ignored...

Anyway, done now whatever the true reasons. Thanks everyone, and bear this kind of story in mind when using sites that only offer e-mail CS.:eek:
 

Slotster!

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Just a couple of thoughts...

Whilst casino reps of course don't have to answer promptly or respond appropriately at weekends or out of hours - some do.

Email support alone is not entirely evil per-se. If you're hanging your hat on it as the only form of correspondence however - you better make sure you are absolutely shit hot at getting back to your customers right away.
 

dunover

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Just a couple of thoughts...

Whilst casino reps of course don't have to answer promptly or respond appropriately at weekends or out of hours - some do.

Email support alone is not entirely evil per-se. If you're hanging your hat on it as the only form of correspondence however - you better make sure you are absolutely shit hot at getting back to your customers right away.

Yep, that's pretty much exactly how I would summarize the whole palaver.
 

AudiManinBoro

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Just a couple of thoughts...

Whilst casino reps of course don't have to answer promptly or respond appropriately at weekends or out of hours - some do.

Email support alone is not entirely evil per-se. If you're hanging your hat on it as the only form of correspondence however - you better make sure you are absolutely shit hot at getting back to your customers right away.

Which Inetbet are not and alas never have been. Over my many years on casinomeister I have lost track of the number of threads created by people complaining about Inetbets poor service, their refusal to appease their customers continued requests for a live chat service and the emails which go astray. :rolleyes: Im not one to usually jump on the horses back and I always try to give the benefit of the doubt, but so many people cant be wrong and it seems lately as if complaints against them have skyrocketed. Imo Inetbet are about as arrogant a casino as you can get in their treatment and respect to their customers and personally speaking im so glad my relationship with them ended years ago.
 

jimb123

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Which Inetbet are not and alas never have been. Over my many years on casinomeister I have lost track of the number of threads created by people complaining about Inetbets poor service, their refusal to appease their customers continued requests for a live chat service and the emails which go astray. :rolleyes: Im not one to usually jump on the horses back and I always try to give the benefit of the doubt, but so many people cant be wrong and it seems lately as if complaints against them have skyrocketed. Imo Inetbet are about as arrogant a casino as you can get in their treatment and respect to their customers and personally speaking im so glad my relationship with them ended years ago.

Agreed.. James and Emily run it as though it's a private diner down the street and they have so much business they can toss you out the door for any reason and just not care.

They don't run it like a business, but they don't run it like a friendly, personal shop like 3dice does. They are somehow stuck in the middle and unable to establish an identity for themselves.

My opinion is they will be one of the first to go when regulation here in the states is approved in the next 12 months and competition comes up.

I was a HUGE supporter of Inetbet a few years ago -- and I'm a creature of habit -- you have to do alot to lose my loyalty. But they did. That's my last comment on Inetbet.. not worth my time anymore. Good luck folks.
 

mrmark21

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IMPO Inetbet are not only under performing but also disappointing their customers. I'm obviously not alone in thinking that Inetbet are under performing: poor service, emails that go unanswered, lack of respect towards customers (among other things). Complaints really have as AudiManinBoro said "skyrocketed" there have been at least four recent threads complaining about Inetbet (not including my own).

I agree with Jimb that Inetbet will be one of the first to go when regulation in the states is approved.
 

mimi26

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TBH, I just don't get all the fuss over an account not being shut promptly if you don't want to play there just don't play
 

Slotster!

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TBH, I just don't get all the fuss over an account not being shut promptly if you don't want to play there just don't play

I think the fuss is about CS being poor generally, not getting back to customers punctually - as opposed to the actual content of the communication.

If I sent an email to 32Red asking them what I should have for my lunch - I'd have a response within a few minutes offering suggestions - and probably a menu.

Also, it's important that requests to close accounts are acknowledged and actioned quickly from a responsible gaming perspective.
 

mimi26

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IMPO Inetbet are not only under performing but also disappointing their customers. I'm obviously not alone in thinking that Inetbet are under performing: poor service, emails that go unanswered, lack of respect towards customers (among other things). Complaints really have as AudiManinBoro said "skyrocketed" there have been at least four recent threads complaining about Inetbet (not including my own).

I agree with Jimb that Inetbet will be one of the first to go when regulation in the states is approved.

Mark you are being repetitive in every single response,

People have different thoughts on intebet some love some loathe just like all casinos even the 'fabulous 32red', TBH I dont know why you are so bothered about whether your account is closed or you are excluded as you have stated you never want to play there anymore anyways. If It was me I would not care less. If I think a casino is under performing I just leave and they will never hear of me again
 

mrmark21

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Mark you are being repetitive in every single response

I'm voicing my opinion. Regardless of whether I'm repeating my opinion. I have every right to do so. Please don't tell me what to post.

I get different people have different thoughts. I'm voicing MY thoughts.
 

mimi26

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I'm voicing my opinion. Regardless of whether I'm repeating my opinion. I have every right to do so. Please don't tell me what to post.


Please tell me where I told you what to post :rolleyes:, but when you keep repeating what you have said in your previous post your arguments become less constructive. It is like you are trying to convince others what an evil demon inebet are and if you say it long enough they will believe it.
 
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