What can ya do? NOTHING

AuntieIdiot

Dormant Account
Joined
Dec 23, 2004
Location
land of forbidden gambling
Here is how I have been handling the Netspend negative balance issue:

I have emailed them every single time that my card shows a negative balance. In my case, my account is in the negative because charges that have posted are still showing as pending at the same time. I email them telling them that it is obvious that these charges are the same and that any idiot can see that. They then send me a reply saying that due to security issues I need to call them on the phone to straighten it out. I then email them back again informing them that these are not double charges from a merchant that this is some stupid move on Netspends side and that I will not be loading anymore funds onto my card and that they have lost a customer. They then email me back with "hmmm, I wonder how that keeps happening we have dropped the pending charges and your account now has a positive balance." Maybe this will help somebody else get their account straight.
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Here is how I have been handling the Netspend negative balance issue:

I have emailed them every single time that my card shows a negative balance. In my case, my account is in the negative because charges that have posted are still showing as pending at the same time. I email them telling them that it is obvious that these charges are the same and that any idiot can see that. They then send me a reply saying that due to security issues I need to call them on the phone to straighten it out. I then email them back again informing them that these are not double charges from a merchant that this is some stupid move on Netspends side and that I will not be loading anymore funds onto my card and that they have lost a customer. They then email me back with "hmmm, I wonder how that keeps happening we have dropped the pending charges and your account now has a positive balance." Maybe this will help somebody else get their account straight.
im gonna try it now auntie:thumbsup: ill let ya know what they say...........laurie
 

AuntieIdiot

Dormant Account
Joined
Dec 23, 2004
Location
land of forbidden gambling
im gonna try it now auntie:thumbsup: ill let ya know what they say...........laurie


Good Luck Laurie! Be persistent and don't give up. The first time it took 3 or 4 emails back and forth before they dropped the pending charges off. Today it took 2 emails. Maybe if enough people let them know that they aren't going to get away with this they'll quit. It has only been happening to me for the last week or so. I've had my card for a little over a year and never had any problems till this last week.

At the end of their emails they have the balls to tell me that my account is eligible for direct deposit...NETSPEND, GET A CLUE!!
 

pacers31

Banned Used - Repetitive violations of <a href="ht
Joined
Jan 19, 2006
Location
Californication
The latest email I got from netspend says that they are sorry that a merchant double charged me and that I cannot use my card for gambling transactions (even though up til now they haven't given a rats ass about it). Still no explanation as to why these ghost transactions are even being held for two weeks or so, I am starting to smell a big fat rat in the works. Conspiracy theory: (and just that), They may be making a big list for the feds to check twice. I know, sounds weird, but these days, .........
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Good Luck Laurie! Be persistent and don't give up. The first time it took 3 or 4 emails back and forth before they dropped the pending charges off. Today it took 2 emails. Maybe if enough people let them know that they aren't going to get away with this they'll quit. It has only been happening to me for the last week or so. I've had my card for a little over a year and never had any problems till this last week.

At the end of their emails they have the balls to tell me that my account is eligible for direct deposit...NETSPEND, GET A CLUE!!

The latest email I got from netspend says that they are sorry that a merchant double charged me and that I cannot use my card for gambling transactions (even though up til now they haven't given a rats ass about it). Still no explanation as to why these ghost transactions are even being held for two weeks or so, I am starting to smell a big fat rat in the works. Conspiracy theory: (and just that), They may be making a big list for the feds to check twice. I know, sounds weird, but these days, .........
my email to netspend...oooppps, maybe i screwed up i will expect to see this cleared this monday morning as i will be in touch with the b.b.b. as you are holding money that does not belong to you, the charges on there are not double charges and have been paid and you are the ones putting the pendings on them while trying to blame the merchant, any one can see this including whom ever i show. i will not call again as i expect to find my bal. in the positive before noon or i will consider this theft from you by holding money and not rendering services. i will also be in touch with capital one and other parties involved.please get your system together...........thank you , laurie xxxxxxxxxxxx
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
my email to netspend...oooppps, maybe i screwed up i will expect to see this cleared this monday morning as i will be in touch with the b.b.b. as you are holding money that does not belong to you, the charges on there are not double charges and have been paid and you are the ones putting the pendings on them while trying to blame the merchant, any one can see this including whom ever i show. i will not call again as i expect to find my bal. in the positive before noon or i will consider this theft from you by holding money and not rendering services. i will also be in touch with capital one and other parties involved.please get your system together...........thank you , laurie xxxxxxxxxxxx

In Law lingo Laurie you can tell them that is considered "Theft by Deception" and also "Theft by Conversion" and your local DA's office may be interested in seeing these facts !!
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Due to the type of transactions they are targeting, I fully expect this 'loophole' to close for us soon. Then, unless we use an ewallet, players will be SOL when it comes to making a deposit quickly. And NETspend is going to lose a hell of a lot of business.
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
In Law lingo Laurie you can tell them that is considered "Theft by Deception" and also "Theft by Conversion" and your local DA's office may be interested in seeing these facts !!
....................i was taking aunties advice, now pacer has me concerned with his post, they prolly shreaded the card and put me on a hit list:eek:
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
....................i was taking aunties advice, now pacer has me concerned with his post, they prolly shreaded the card and put me on a hit list:eek:

Well you know me, always the Conspiracy Theorist and I would not put it past Netspend and Capital One to actually be tracking online gamblers this way and being in cahoots with the Federalies...LOL
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
In Law lingo Laurie you can tell them that is considered "Theft by Deception" and also "Theft by Conversion" and your local DA's office may be interested in seeing these facts !!

...and what happens once they figure out those charges were for online gambling? :eek:
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Netspend and to a degree Capital One could be held accountable though, if any agency actually wanted to inforce the UIGEA Law...
 

pacers31

Banned Used - Repetitive violations of <a href="ht
Joined
Jan 19, 2006
Location
Californication
I really don't think that Netspend or Visa would enter a deal with the feds of their own volition.LOL! Just more work for them. I got another reply to my kind of shitty gram I sent them. It said they understood that I wanted to close my account and could accomplish it by phone anytime. I never wanted to cancel it, just not going to fund it until the news improves. Netspend and Visa are purposely identifying and interfering with the deposits of gambling sites.
Considering the amount of action this will cost the industry, I would look for a response from Cyber Casino Land in general.

Netspend is a very convenient and affordable deposit option, or at least was (for now anyway).
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
latest email from netspend

sent a copy to enzo, maybe he can fax over what they are wanting:confused:

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting


We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist
 

wanda5

Full Member
Joined
Jul 30, 2003
Location
lala land
sent a copy to enzo, maybe he can fax over what they are wanting:confused:

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting


We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

what a pain in the butt...i'm sorry you are having to go through this crap!
 

AuntieIdiot

Dormant Account
Joined
Dec 23, 2004
Location
land of forbidden gambling
sent a copy to enzo, maybe he can fax over what they are wanting:confused:

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting


We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

They never asked me for anything. But like I said, it was quite obvious that the charges were duplicates, every transaction that had posted to my account was still showing as pending at the same time. It sounds to me like they are definitely targeting us gamblers.
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
Laurie,
The email certainly implies that it is the merchants fault. Whether that is true or not......well who knows. Netspend may just be passing the buck to someone else because they can. That line about 30 days or 90 days.....that is freakin unbelievable. If the hotel puts a hold on your card.....they can leave that hold on there for 90 days if they so choose. :mad::mad:
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
sent a copy to enzo, maybe he can fax over what they are wanting:confused:

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting


We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

Looks like Ole Baltazar broke it down for you purdy good there Laurie, but the only problem I see with his synopsis is the fact that if the transaction is not showing as Pending on Enzo's end then there would be nothing that Enzo could sent Netspend to try and have any pending charges removed...Baltazar said that "If the merchant does not collect, the funds will be held for 7 days for purchases under $100" but 3Dice's processor could actually take up to five business days to collect those attached funds and if that's the case then Enzo probably wouldn't know that anyway unless he has some way of looking in the back end of the Processor's cleared transactions,,,

Seems like a hell of a lot of work for the casino though to look into each customers transactions...I think if I owned the casino I wouldn't even accept Netspend as a deposit option for my customers, seems as though it would eventually piss too many customers off and also be too much of a burden on the casinos part trying to constantly stay in touch with the Processor to make sure that the customers transactions were clearing in a timely manner...JMO though...
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I really don't think that Netspend or Visa would enter a deal with the feds of their own volition.LOL! Just more work for them. I got another reply to my kind of shitty gram I sent them. It said they understood that I wanted to close my account and could accomplish it by phone anytime. I never wanted to cancel it, just not going to fund it until the news improves. Netspend and Visa are purposely identifying and interfering with the deposits of gambling sites.
Considering the amount of action this will cost the industry, I would look for a response from Cyber Casino Land in general.

Netspend is a very convenient and affordable deposit option, or at least was (for now anyway).

I understand what youre saying there pacers but Netspend or Visa wouldnt have to actually enter into any kind of deal or anything like that with the Feds because NetSpend Prepaid Debit Cards are issued by Inter National Bank or MetaBank, which are both members of the FDIC, which means that the Federal Banking Regulators could just pop in at any moment and audit their transactions and records for any given reason without prior notice, if like I said previously they actually wanted to try and enforce the UIGEA Law, but that is probably not going to happen until there are further details worked out by the Feds as to how they are going to enforce it

And I agree with you where you said thatNetspend and Visa are purposely identifying and interfering with the deposits of gambling sitesbut that is exactly what they are supposed to be doing if they really are trying to enforce the UIGEA...
 

pacers31

Banned Used - Repetitive violations of <a href="ht
Joined
Jan 19, 2006
Location
Californication
Very true Rob. You would think that some bureaucrat would have a mental bowel movement and figure out that online gaming is a perfect tax base to pay for the wars (those in progress, those coming soon I'm afraid!) Detestable I know, but folks are losing their homes, prices going way up, truckers threatening to strike and foul up the distribution system, and all we care about is AMERICAN IDOL?!?!?!!! Seems that the american sheeple just can't get a break.

This is the end...beautiful friend, the end......................................
 

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