Poll What are the Five Most Important Features of an Online Casino?

What are the Five Most Important Features of an Online Casino? PICK FIVE!

  • Payout Speed

  • Strength of Licencing

  • Responsiveness to Complaints

  • Experience of operators

  • Engagement with our community

  • Bonuses & Offers

  • Software & Games

  • Security

  • Withdrawal Limits

  • Sign up Speed

  • RTP available for all games

  • Customer service


Results are only viewable after voting.

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
RTP - obviously most important
Payout Speed - encompassing a swift SOW
Engagement in our community - if anything goes wrong.

its looks so simple right - and should be - but how many Casino’s here encompass all three. A couple have two of these three.

Unibet?
RTP - Highest
Payout speed - instant
Engagement - reps answer PM's quickly and seem to always sort things quickly
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
For me

RTP - open and transparent. I will add it is the level of RTP that is important as well. These joke sites offering PnG games at 91% (or Worse) should be castigated and thrown to the lions.

I might be tempted to add payout time scale consistency. I play on Mr Green as it offers best RTPS (to my knowledge anyway) and my payouts - Although they charge for the privilege - are confirmed and processed within seconds - and you are never faced with the waiting games many other sites live for. For some sites one day a £100 withdrawal takes 4 hours, yet a similar withdrawal two days later takes three days - why? Less game choice... but IMO far outweighed by the positives.
 

elrudo

Experienced Member
MM
Joined
Jan 20, 2013
Location
Netherlands
I am working on the reviews a bit and I'm adjusting the star system which shows the most important attributes of an online casino. Mine are the following:


So what say you? What is important to you. Please choose five, and if you think of something else I haven't covered, please let me know. Thanks!
This might be a part of 'strength of licensing' but I would appreciate a list of countries where the casino is licensed to operate,
i.e. Sweden, UK, Spain, France, Italy, Germany, Netherlands.
 

JustForFun

Newbie member
Joined
Oct 4, 2008
Location
Ontario Canada
I am working on the reviews a bit and I'm adjusting the star system which shows the most important attributes of an online casino. Mine are the following:
  • Payout speed
  • Strength of Licensing
  • Responsiveness to complaints
  • Experience of operators
  • Engagement with our community.
....amongst others.

I have created this poll to see really what your ideas are in this. Some things I have left out - since they are pretty subjective and may or may not pertain to everyone like speed of SOW processing, (which is reviewed elsewhere).

So what say you? What is important to you. Please choose five, and if you think of something else I haven't covered, please let me know. Thanks!
Trustworthiness! I always feel
it is hard to trust casinos. I am so thankful for Casinomeister to help us feel more confident in those you approve!
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
Given the current situation the casino industry is in, i will not be signing up to any casino, anytime soon.

Given dat, my choices are:-
1. Swift withdrawal, with no bs attached.
2. Prompt & efficient customer service.
3. Strength of licensing.
4. Bonuses with no hidden tricks.
5. Rtp on all games to be displayed clearly(this issue must be made compulsory).
 
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Bunbu

Full Member
Joined
Apr 25, 2021
What about SOW ******** until your/mine 3rd cousin conection or out-of-marriage sex?!

It's clear that casino online management is also deeply concerned with who I fuck or fucks me, they care about my well being beacuse they are real emphats and altruists (people who owns casinos are WELL KNOWN ALTRUISTS, you know that yes?) .

Will my SWIFT look like laundering ENORMOUS 900 EUR if I pay prostitute with credit/debit card or bank wire payment?!

Even Google or Facebook don't hit so deep and hard like online casino SOW requests...ridiculous!
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
Payout Speed
Software & Games
Withdrawal Limits
RTP available for all games
Customer service

Payout speed is king in 2021. If it isn't instant or near instant, then shame on the casino.
Any casino can offer instant payouts if it wants to. It provides instant gratification to players and shows that the casino cares a little..
24/48 hours or longer is just hopes you'll play it back, which isn't really looking out for the player's best interest of providing the ultimate
gaming experience.
 
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9HOURSAWAY

Experienced Member
PABnononaccred
Joined
Aug 3, 2018
Location
Nottingham
In my opinion here are the top five most important features of an online casino and being a UK player my opinion is based on the UK market, but can probably be applied to some other areas

#1 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#2 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#3 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#4 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#5 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker

Ad infinitum!
 

Fridayhigh

Newbie member
Joined
Jul 4, 2016
Location
Uk and France
#1 Are their servers tagged - if not, nothing else matters. And we know by court documents and Swede owned casinos that have brought this up many in Malta are not. And those in position of authority are paid handsomely to turn a bind eye.
 

Masquerade67

Newbie member
Joined
Mar 10, 2018
Location
South
  • Payout speed - could understand when it was stalled when 'Reverse Withdrawal' was possible or to minimise AML but - seriously ? - all transactions held for 24-72 hours ??
  • Strength of Licencing - No teeth. Would also like to see Governments stepping in to prevent gambling to non-native-licenced outfits
  • Software & Games - It's got to have entertainment otherwise we might just as well flip a weighted coin.
  • RTP available for all games - It's a faff to go checking all the time and I suspect that the quoted RTP is 'minimum' rather the fixed actual that a casino can select on session startup.
  • Customer Service - Yes, lets have human interaction rather than 10 INPUT A$;20 PRINT "LET ME JUST LOOK THAT UP FOR YOU";30 PRINT "I'M SORRY, I WILL HAVE TO ESCALATE TO MGT";40 GOTO 10
Just my thoughts. I actually prefer seeing what comment @dunover will come up with next than yet another four-reel feature tease on DHV :)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
What about SOW ******** until your/mine 3rd cousin conection or out-of-marriage sex?!
SOWs will be covered separately in the reviews - I'm trying to keep the top most important things universal since SOW doesn't apply to everyone. :D

#1 Are their servers tagged - if not, nothing else matters. And we know by court documents and Swede owned casinos that have brought this up many in Malta are not. And those in position of authority are paid handsomely to turn a bind eye.
Care to go into more detail about this? :D Thanks!
 

hattrick

Newbie member
Joined
Nov 8, 2016
Location
Czech Republic
What surprises me is that only 15% of players care about withdrawal limits. What if you win a lot and then you realize the casino only pays out €500 daily? Or if you play with a deposit of €2000, it takes four separate days to even get your deposit, not talking about the winnings. Ideally I want absolutely no withdrawal limits. But I agree with others about payout speed importance, it's really annoying to see a two day waiting period in casinos, then two extra days of checking before processing and then another 2-3 days waiting for it to arrive - with weekends this can take even 10 days with some casinos. Then when I play in my country online casinos, I can have the withdrawal in my bank account in literally two (2) hours since I click withdraw.
 

HadEnough

Newbie member
Joined
May 31, 2021
I added Software & Games because of the demise of Video Poker/Poker games at some operators. Nothing but slots - boring, boring boring.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
What surprises me is that only 15% of players care about withdrawal limits. What if you win a lot and then you realize the casino only pays out €500 daily? Or if you play with a deposit of €2000, it takes four separate days to even get your deposit, not talking about the winnings. Ideally I want absolutely no withdrawal limits. But I agree with others about payout speed importance, it's really annoying to see a two day waiting period in casinos, then two extra days of checking before processing and then another 2-3 days waiting for it to arrive - with weekends this can take even 10 days with some casinos. Then when I play in my country online casinos, I can have the withdrawal in my bank account in literally two (2) hours since I click withdraw.
A lot of people replying are from the UK where there are no limits, so probably a lot to do with that.
 

Betsafehaha

Newbie member
PABnoaccred
Joined
Jul 6, 2021
Mine are the following:

  • Payout speed
  • Strength of Licensing
  • Responsiveness to complaints
  • Experience of operators
  • Customer service.
... :) betsafe will let go of my money soon :) and I will be able to sleep well again ! :thumbsup::thumbsup::thumbsup:
 

VismundCygnus

Full Member
Joined
Feb 14, 2018
Location
London
Surprised so many people care about Payout Speed so much! Guess im spoiled always expecting it to be fast but even if I think its beneficial it doesnt take weeks, I wouldve never put it near something as important as security or having good software and games. You can easily tell the casinos have done this poll too since Pay out speed has always been the main tagline of so many casinos in every advert.

I realize I'm definitely an oddball though, because sign up speed is important to me and probably the biggest reason I only play on the same old casino.
 

Betsafehaha

Newbie member
PABnoaccred
Joined
Jul 6, 2021
(edited out because colin told me I cant post about my problem here)

Payout speed is very important to me and my problem with Betsafe withdrawals is making me very anxious.
J.F.
 
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jaydub

Newbie member
Joined
Jun 18, 2020
Location
dublin
Surprised so many people care about Payout Speed so much! Guess im spoiled always expecting it to be fast but even if I think its beneficial it doesnt take weeks, I wouldve never put it near something as important as security or having good software and games. You can easily tell the casinos have done this poll too since Pay out speed has always been the main tagline of so many casinos in every advert.

I realize I'm definitely an oddball though, because sign up speed is important to me and probably the biggest reason I only play on the same old casino.
Its just a great feeling to see the money in your account after hitting that big/ decent win I suppose... I don't mind waiting either , I participate in comps on any casinos but lets say if I just want to play the games , I would rather play on leo or unibet over Vera n john or 21casino
 
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