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What action can I take for late night SMS that wont stop?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by bruinsdude, Feb 23, 2017.

    Feb 23, 2017
  1. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    I have been a long time customer at an accredited casino here.
    Recently, they have taken to sending me SMS (text messages) in the middle of the night. Not once or twice a week, but near daily.

    I have contacted customer support on four occasions now, and even emailed the rep here, awaiting a reply. They simply do not seem to want to stop, or even care really. I was belittled for not being enthused about the free spins they are trying to give me. I have a sick mother, and each time I am awoken by my cell in the middle of the night, it's near heart attack each time.

    Please share, what recourse do I have here to force them to stop, or am I simply forced to put up with nightly texts from this bunch endlessly?

    Thanks in advance for any input or advice.
     
  2. Feb 23, 2017
  3. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i had big prob with 2 casinos accredited couple of months ago, plus constants phone calls from 3rd hate them
    reps took care of 2 of them after no action from support,
    but a tad harsh email from me fixed the last one :)
     
  4. Feb 23, 2017
  5. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Please name and shame.
     
  6. Feb 23, 2017
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I'll resist telling you to turn your phone off or on to silent :p

    Have a look under the "My Account" section when logged into this particular casino whoever it maybe.

    A lot of them have "Receive email" or "Receive SMS" type on/off settings.

    Worth a try if nothing else.....
     
  8. Feb 23, 2017
  9. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    OP has a sick mother so cant turn the phone off or to silent in case she needs them
     
  10. Feb 23, 2017
  11. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    It's probably same casinos that have been literally harassing me daily with their incessant calls....3 or 4 times a day...until I told them to stop...that it was a bit aggressive to be called that many times a day and night....it has stopped but I got a call this morning...haven't checked to see if it was them...this was the digimedia group of casinos.....ruby fortune, spin palace....etc...
     
  12. Feb 23, 2017
  13. 09237653

    09237653 Senior Member

    Occupation:
    .
    Location:
    UK
    If it's an automated text try replying to the number with STOP, this works in the UK due to regulations set up. I'm not sure about Canada but its worth a try?
    Also some phones these days have a blacklist feature and you can block any number from calling or texting if you have the option on your phone.
     
  14. Feb 23, 2017
  15. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    change the phone number in the account to a made up one
     
  16. Feb 23, 2017
  17. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    That's not a great advice since there are casinos who don't pay if they find out it's not the correct number.
     
  18. Feb 24, 2017
  19. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hire a private detective to get the names and telephone-numbers of all the staff members there, that have anything to do with those calls, and have a few young programmers code up a little bot with a non stop dialing script, that will autoplay a certain message of your own choosing (i bet you'd have plenty of words you would like them to hear:p) each time the phone is picked up, but also make it to disconnect after the message is delivered..

    Or show them you have the funds and will to do it, and tell them you will if they don't stop :D

    Jokes aside..it's terrible form to keep calling you, if you explicitly stated you didn't want them to, and by no means behavior fitting an accredited Casino..
    Name and shame, or elevate this to Brian directly (assuming you already have contacted the rep)
     
  20. Feb 24, 2017
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    If you don't deposit again, it won't matter. But if they are using such low-level tactics, they'd probably spam both the numbers.

    PABs are not just for when a casino owes you money. If the rep does not get it resolved for you, I'd PAB to have it rectified.

    I'm not sure texting STOP is any more effective than hitting the "unsubscribe" button on spam to be honest with you.
     
  22. Feb 24, 2017
  23. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I am pretty sure it is just Canuck Fans :lolup:
     
  24. Feb 24, 2017
  25. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    If you win change it before you withdraw
     
  26. Feb 24, 2017
  27. snotter999

    snotter999 Senior Member

    Occupation:
    Electrician
    Location:
    Newcastle Australia

    Had the same trouble with this mob 2 years ago.
    CS kept trying to tell me they couldn't stop it!
    I ended up swearing at them and telling them to close account cos i was pissed off and was never going to play with them again.

    That worked!
     
  28. Mar 14, 2017
  29. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Well, the texts stopped for 2 weeks, yet Fortune Lounge (Red Flush Casino specifically) started texting in the middle of the night yet again. 2:15 am Monday, and 2:14am now on Tuesday. 10 free spins and a 100% match, always the same offer.

    This was after contacting the rep here and being assured this would not repeat itself. I am not happy, and feel that there is nothing that can be done. The casino simply doesn't care, and I feel like I have zero action I can take.
     
  30. Mar 14, 2017
  31. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    i have resorted to making individual numbers muted on my phone, so i can ignore them if they continue to arrive.
     
    1 person likes this.
  32. Mar 14, 2017
  33. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Sadly, it's never the same number they text from, wishing it were that simple. To be fair, I have contacted the rep again here. Not holding my breath, as they insist I am already on the do not message list, but let's see if they can do anything here before I lose my marbles completely, lol.
     
  34. Mar 14, 2017
  35. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    We take great care to try to ensure that we dont send SMS at nighttime but if ti is us then please PM me with your details - unfortunately there can sometimes be delays caused by the network providers. Frankly sending an sms with an offer in the middle of the night is highly ineffective so it is a very strange tactic to use by a marketing department....

    If it isnt us, PM the rep here...
     
  36. Mar 14, 2017
  37. spurs1882

    spurs1882 Experienced Member

    Occupation:
    Researcher
    Location:
    UK
    If your phone is Android you can use Priority Mode: You must register/login in order to see the link.

    There are also an app called Truecaller which crowdsources nuisance numbers and can automatically block them.
     
  38. Mar 14, 2017
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please - name and shame. I just loath this with a capital L. My phone is what I use to communicate with others, and others with me. When I get a phone call from the UK or South Africa about some crap bonus, it just pisses me off. I make every effort to uncheck any selection that allows these people to use my phone as an advertising tool. :mad:
     

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