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Welcome to the forum, VirtualDanny - Now about that $44k you owe me...

Discussion in 'Casino Complaints - Bonus Issues' started by acepedro45, Sep 13, 2007.

    Sep 13, 2007
  1. acepedro45

    acepedro45 Dormant account

    Occupation:
    Consultant
    Location:
    Arlington, VA
    VirtualDanny,

    For those of you who don't know, I won $160k back in 2005 from the Virtual Casino Group and have been trying to collect it ever since. When the CM got involved, Club Player agreed to send me weekly payments of $2k until the entire sum was paid off.

    Club Player sent the latest "weekly" payment of 2k back in mid-July. Despite my complaints to "Cynthia" and the rest of the staff, nobody has even returned my e-mails. Currently they are $44k behind the schedule Bryan worked out with them.

    To be fair, Club Player has paid me around 70k since Bryan got involved (thanks CM). But the payment schedule became completely erratic right around the time the group was re-rogued. (Coincidence? Yeah, right!)

    So VirtualDanny, here's your chance to redeem yourself. Now you know about my problem; I invite your response. Or maybe DannySFO can shed some light on the situation; I hear he's a big fan of the Virtual Casino Group...
     
    4 people like this.
  2. Sep 13, 2007
  3. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
  4. Sep 17, 2007
  5. acepedro45

    acepedro45 Dormant account

    Occupation:
    Consultant
    Location:
    Arlington, VA
    No big shock...VirtualDanny does not respond

    To no one's surprise, VirtualDanny, faced with a very serious accusation from a player, decides to...ignore it.


    Fraud is putting it kindly.
     
  6. Sep 18, 2007
  7. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Standard fare from Virtual Casino... :rolleyes:

    Virtual Danny is quite a "thin skinned" individual... he just stops posting as soon as someone questions him or his rogue casino... he has done exactly that on TWO specific forums... one where he even had "his own" forum to post and answer questions... and he took his ball and went home as soon as the questions/comments got a bit too tough for him... :eek:

    He is truly just a big GOOF... that silly "Virtual Danny" website is proof of that.



    ** STAY AWAY FROM ALL VIRTUAL CASINOS **
     
    3 people like this.
  8. Sep 18, 2007
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Forgive poor ole Danny. He is probably:

    1/ Having poor connection internet problems; or

    2/ Figuring the next promotion code since the last one backfired so badly; or

    3/ Suffering from eating/sleeping disorders because he was scolded by his bosses for low patronage; or

    4/ He is figuring out how to persuade acepedro into accepting $100 weekly payments; or

    5/ Finding super junior Danny to post in his favor in this thread.
     
    1 person likes this.
  10. Sep 18, 2007
  11. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    In Danny's defense, he would have absolutley no control over one of the other casinos in the Graffix family. It is all confusing but The Virtual Casino is only that casino and the few clones they advertise on their web site. The other casinos like Cirrus, Prism, Palace of Chance, Cool Cat, ETC. are all run seperately from each other. At this point other than Amit, I do not know who oversees all of them.
     
  12. Sep 18, 2007
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    That's pretty much how it is. Each casino has it's own management - Virtual Danny can't help you here.

    Actually, I've met Club Player's aff manager in Amsterdam - so I know she exists. Maybe I'll see her hanging around CAP in a couple of weeks. You never know...

    As for Amit, I'm not sure if he has an active role anymore.
     
  14. Sep 19, 2007
  15. Nicole50

    Nicole50 Dormant account

    Occupation:
    customers support
    Location:
    Netherland
    Ciirus new manager

    The managment in cirrus has changed and this is the email I have received from them.

    NEW Management + a $50 No Deposit Free Chip

    As some of you may already know, I have recently taken over as the new manager for Cirrus Casino. Our previous manager, Alison Porter, has moved on to bigger and better opportunities outside of the Cirrus Casino Corporation. We all wish her the best of luck in her future endeavors.

    I am very excited in representing Cirrus Casino and bringing you a future level of customer service pared next to none. Under my management I intend on implementing many great changes in order to serve you better as loyal a CirrusCasino players.

    If you have been away for awhile, please remember all great benefits you will experience when playing with Cirrus Casino;

    Excellence in Customer Support
    Highly Competitive Bonuses
    24/7 Customer Service
    Faster Payouts
    Auto Comp Program
    Multi-level Tier V.I.P. Program
    and much, much more.....
    As a gift, I would like to invite everyone who has previously deposited in Cirrus Casino to a complimentary FREE Chip. Redeem the code MANAGER50/50 and receive a $50 Free Chip... with insurance. That's right! If you hit zero after receiving the first $50 CHIP, we will give you another $50 CHIP absolutely free!!! Remember, standard free chip rules apply!

    I wish all of you the best of luck!! If any issues arise in the future, please do not hesitate to contact me. If I am available, I would be more than happy to assist you! Have a great day and enjoy the casino!

    Best Regards,

    Terry DunfordCirrus Casino Manager
    1-800-480-2498
    Contact Us
     
  16. Sep 19, 2007
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland

    Yeah, right. I have plenty of evidence to dispute this idiotic claim - if it makes any sense at all.

    Pared to none??? WTF is that supposed to mean: :what:

    Do you mean "compared to no one"? Yep, that may be true. I don't know of many casinos that refuse to pay legitimate winnings on a regular basis.
     
    1 person likes this.
  18. Sep 19, 2007
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    C'mon Bryan - you know what he means:D

    If you Pare something to none, you remove so much of it's outer coating that there is nothing left:D
    In this case, no customer sevice, as we all know:D

    Ever seen a kid peel a spud - you'll see what he means:D

    Pity Alison got the sack though, perhaps she paid too many players:rolleyes:
     
  20. Sep 25, 2007
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I certainly didn't want to start yet another Virtual thread, so thought I'd just add to this one, lol. This is a post I found on another forum by a first time poster. It's a shame they didn't find the Casinomeister site prior to ever playing at Virtual.

    The point to me posting it, is to show Danny's top notch customer service/people skills, lol. I won't include the poster's handle, or the forum, just the post. Priceless. Virtual NEVER disappoints.

    9/7/07 submitted first withdrawl request for $1100.00, faxed appropriate paper work on current cc used to make deposit, requested they notify me of previous cc ending number so I could send appropriate docs (I use virtual credit cards so I have several numbers that could have been used and it had been months since I had played at this casino.

    over next 10 days I sent several emails requesting the same info above, no response rec'd to any of my emails, live chat and phone calls resulted in being told to continue to send emails

    9/14/07 called support, told by "charles" the approriate card number and that if paperwork was sent withdrawal would be approved, sent appropriate paperwork via fax. Later in evening logged into casino, shocked to see withdrawal amt returned to balance, called support, informed that my paperwork was sent 1 hour too late and I would have to resubmit my withdrawal request, but to email accounting to try to have my withdrawal "rushed" as it was a simple timing error

    9/17/07 called support, no resolution, told I needed to speak with the manager "Danny" who would be available to the following a.m. and to email This email is not visible to you.. Sent email to danny and waited until next a.m. to call.

    9/18/07 spoke with Danny via telephone. After Danny's initial rude response he put me on hold to check my account details. Came back on the line and very nicely told me he would "rush" my withdrawal. Thanked him and hung up.

    9/20/07 called to check status of "rushed" withdrawl. Was told by Aaron that he just witnessed Danny send a message to accounting requesting I be paid.

    9/22/07 live chat with support, happened to get "Danny" who very rudely told me to stop contacting the casino and that I would be paid eventually. I tried to remind him of my situation and that he had personally "rushed" withdrawal. Rudely told me he had done everything he was going to do for me and that he had specifically gone above and beyond for me and that I would just have to wait. During chat session, Danny seemed to go back and forth from being helpful to rude, repeating himself, and sometimes contradicting himself. At one point he stated that he had personally told accounting to move my withdrawal and 2 others to first priority, then he contradicted himself saying I would have to wait as the accounting dept had to process withdrawals in the order they were received. If I dared question his statements for clarification, he would go back to being rude and telling me not to contact them again and to just wait, but couldn't tell me an approximate time frame for my payout.

    Any suggestions as to how to get this payout completed would be greatly appreciated.

    Thank yoiu.
     
    2 people like this.
  22. Sep 25, 2007
  23. peteyweestro

    peteyweestro Senior Member

    Occupation:
    medical biller
    Location:
    So Cal...Antelope Valley
    yea sounds like a great guy this danny..lol..careful skunx the saying is lay down with dogs get up with fleas
     
  24. Sep 26, 2007
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    These are the acts of intimidation normally used by triads to extort money, only this time the roles are reversed and they are asked to pay out. Normally, they are nice one moment and suddenly they turn aggressive when things dont pan out their way. I hate to sound discouraging but I seriously doubt whether the players can see a cent of their money. Actually, they may go further and actually contact the player and DEMAND that he shuts up otherwise he wont get paid (he wouldnt be anyway). This is a likely scenario if the going gets too tough for the casino and they feel that their potential earnings are being jeopardized.
     
  26. Sep 26, 2007
  27. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Virtual Danny... GOOF!!

    Virtual Danny is... in my opinion... the BIGGEST GOOF and SLEAZIEST casino manager that I've come across in the seven years I've been involved with the online gaming industry.

    His silly website is proof of that... :rolleyes:

    Today (Sept.25th 2007) he has this posted:


    He then has some posts listed from some of the Kool Aid drinkers that "none of them found his 9/11 bonus offers" offensive. :eek:

    Adding to the "insulting of normal peoples intelligence" are the 800% and 1000% slot bonuses he offers on a daily basis... :rolleyes:

    Virtual Casino is a SCAM... Danny is a GOOF & A SLEAZE... and how this den of thieves stay in business is just mind numbing. There obviously are a lot of naive and gullible people out there... :eek:

    The above listed post by Pinababy showing Danny's "true colors" about a winning players cash out is a great example of the "real" Danny.



    *** STAY AWAY FROM ANY OF THE VIRTUAL CASINO GROUP... THEY ARE A SCAM!! ***
     
    2 people like this.
  28. Sep 26, 2007
  29. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    I just wanted to add a few more "tid bits" from Dopey Danny's site... ;)

    This is one of the "menu buttons"... :eek:

    Now THAT sure could have people thinking some "unpleasant thoughts"... :puke:


    And the time frame for payouts based on your bonus amount... :rolleyes:





    :lolup: :lolup: :lolup: :lolup:

    Weeks (if at all) would be more appropriate than hours... :rolleyes:
     
    1 person likes this.
  30. Sep 26, 2007
  31. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    This tale of woe 100% fits the MO, personality and style of one Christopher DiAngelo, btw.

    I would take any even money wager that its the same guy, different handle.
     
  32. Sep 26, 2007
  33. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey

    phynqster...
    I completely agree with you in this matter.
    But, like in any business, these managers know each other and do have a superior that the must answer to whether it be Amit or whomever. I'm sure that the have their
    "Monday Morning Meetings" to discuss various situations including and most likely this 44K problem.
    I'm also sure that the heard of the term: "the customer is always right". But, in The Virtual Casino Group, they don't give a fat rats ass about the customer. All the VCG cares about is the next bonus program and how well it will work in their favor.
    They should label their next promo....

    BEND OVER AND BRING THE VASOLINE CAUSE THIS ONE'S GONNA HURT!!!​


    [​IMG]
     
    2 people like this.
  34. Mar 27, 2008
  35. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Well...at least you can get a $1.50 refund on the vaseline :lolup:
     
    1 person likes this.

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