- Joined
- Jul 15, 2012
- Location
- Switzerland
First of all, i want to say, i know that a Bonus is a "gift from the casino" and not something you can just get always. I also want to say that i would probably still continue to play at casinos when i get bonus restricted, EXCEPT they are RTG, because in my long time experience as a gambler i just need a big bankroll to survive in any RTG casino.
I played sometimes a iNetbet (occasionally), did only around 10 deposits the last few weeks, all resulting in loss. Deposited money around 600$. Yesterday after 10 deposits i finally made a cashout again (1200 USD), which was paid promptly. But then i received the E-Mail below. I get the point, yes i always used a bonus. But it's still funny to see, that they don't care that i've deposited 10 times without a win and still come back.... Besides this, i really had a good experience there, but i guess i have to move on, as i don't risk playing RTG without a bonus.... I only do that for Multi-Casinos, Rival oder MG
MESSAGE FROM iNETBET:
---- Original Message ----
From: "Support" <support@inetbet.com>
To: xxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Do, Dez 4, 2014, 11:17 AM
Subject: Your account
Dear xxxx
We have today paid the withdrawal request that you made earlier this morning.
It is with regret that I have to inform you that our accounts department will place your account into the Bonus exclusion category if we do not see your play pattern change.
You have, since joining iNetBet continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play. You have never deposited without claiming a large bonus.
I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, as well as bonus play we will be denying any future bonus's that you try to redeem.
This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.
Kind regards
CSR xxxxxx
Accounts Dept.
iNetBet Casino
-----------------------
MY ANSWER:
Hi xxxxx,
thanks for your message.
I agree, that i always took a bonus between 75 and 100% with a deposit. I didn't know these bonuses were only for special members. I thought because i always received promotion e-mails all the time, the casino wanted me to take those promotions.
Also i want to mention that before i had this withdrawal of 1200 USD, i did 10 deposits over the last few weeks of total USD 600.- without making a withdrawal.
Honestly, in my long time experience as a gambler, playing an RTG casino without a bonus is for me just not possible, as most of the games are way too high variance to even have a chance without a bankroll boost (just my experience).
So if i'm not allowed to use bonuses for my future deposits, feel free to close my account.
I still want to say THANKS for the the good customer support and the fast payouts i had.
Have a good week,
xxxxx
I played sometimes a iNetbet (occasionally), did only around 10 deposits the last few weeks, all resulting in loss. Deposited money around 600$. Yesterday after 10 deposits i finally made a cashout again (1200 USD), which was paid promptly. But then i received the E-Mail below. I get the point, yes i always used a bonus. But it's still funny to see, that they don't care that i've deposited 10 times without a win and still come back.... Besides this, i really had a good experience there, but i guess i have to move on, as i don't risk playing RTG without a bonus.... I only do that for Multi-Casinos, Rival oder MG
MESSAGE FROM iNETBET:
---- Original Message ----
From: "Support" <support@inetbet.com>
To: xxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Do, Dez 4, 2014, 11:17 AM
Subject: Your account
Dear xxxx
We have today paid the withdrawal request that you made earlier this morning.
It is with regret that I have to inform you that our accounts department will place your account into the Bonus exclusion category if we do not see your play pattern change.
You have, since joining iNetBet continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play. You have never deposited without claiming a large bonus.
I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, as well as bonus play we will be denying any future bonus's that you try to redeem.
This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.
Kind regards
CSR xxxxxx
Accounts Dept.
iNetBet Casino
-----------------------
MY ANSWER:
Hi xxxxx,
thanks for your message.
I agree, that i always took a bonus between 75 and 100% with a deposit. I didn't know these bonuses were only for special members. I thought because i always received promotion e-mails all the time, the casino wanted me to take those promotions.
Also i want to mention that before i had this withdrawal of 1200 USD, i did 10 deposits over the last few weeks of total USD 600.- without making a withdrawal.
Honestly, in my long time experience as a gambler, playing an RTG casino without a bonus is for me just not possible, as most of the games are way too high variance to even have a chance without a bankroll boost (just my experience).
So if i'm not allowed to use bonuses for my future deposits, feel free to close my account.
I still want to say THANKS for the the good customer support and the fast payouts i had.
Have a good week,
xxxxx