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New crypto casino review

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Hola everybody and hhhhhappy Friday! :cheers:


Our latest casino addition is familiar name in world of crypto gaming - welcome BitcoinGames Casino!!
Been around since 2016, you can find there some games with RTP as high as 99%


Our representative is @BitcoinGamesCasino 🙃

Feel free to comment :D
 

BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
do not play this casino,i played it raw cash a year ago.
when i went to withdraw 19k from a 200 euro deposit they closed my account.
zero come back
Dear john5alive,

We are sorry to hear about this and would like to check this further.

You're welcome to send a private message to this account with further details. Alternatively, you can contact us via our websites live chat function or email us at games at bitcoin.com and someone will be back in contact with you.

Best regards,
Bitcoin.com Games Casino
 
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john5alive

Banned User
PABnoaccred
Joined
Oct 28, 2021
NO,no private messages if anyone signs up to this place take this as a warning
honestly iv been though too much with this casino im done with it.

they said i bet over the bonus amount even though i know for a fact 1;i never took a bonus 2;i never bet over 3 euro.
i won the money on danger high voltage 2 euro bet 3x666 wilds,and 1200 euro on reactoonz after.

it being promoted here is honestly a joke.

too many of these no comeback curacao licenses being posted here,get accreddited,pabs follow...................you lose,they win

look at all the reps that show up while getting accredited then when they do where are they now ....never to be seen again:)
 

john5alive

Banned User
PABnoaccred
Joined
Oct 28, 2021
Ruby Slots <[email protected]>
To:


plus since i used a brand new email they send me spam every day from scam casinos.

at least 5 a day.
DO NOT SIGN UP TO THESE CASINOS...PLEASE
 

BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
Dear all,

Unfortunately 'john5alive' didn't provide any information at all for us to look into their claim.

Furthermore, we can see the user is now banned from this website (?). @LadyJelena please review users last messages in this thread, thanks.

Many thanks,
BitcoinGamesCasino
 

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
Bitcoin Games is a good site, been a customer for quite a while now.

I'd like to see a few mainstream slots providers on there. And the ability to convert from BC to Fiat (and play the games in Fiat instead of Mbtc).
 

BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
Dear slot_zombie,

We appreciate your message and are happy to have you as a loyal player!

You're feedback is very important to us, we are continuously working to improve the website for our players - you're feedback will be passed along.

Hope everyone had a good weekend!

Best regards,
BitcoinGamesCasino
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Dear all,

Unfortunately 'john5alive' didn't provide any information at all for us to look into their claim.

Furthermore, we can see the user is now banned from this website (?). @LadyJelena please review users last messages in this thread, thanks.

Many thanks,
BitcoinGamesCasino

Sorted as you can see :)
 

Lexus123

Newbie member
Joined
May 6, 2022
Location
Somewhere in the world
Hello,

Came along this thread as I was looking to know more about this casino.
I've made a withdrawal at this casino. However, they are keep saying my withdrawal has to be approved by an admin.
While they state that their withdrawals are instant. They said it with my previous withdrawal as well but that was cleared within the hour.

But now I've a made a bigger withdrawal and I'm afraid I won't receive my funds.
@BitcoinGamesCasino & @LadyJelena any chance you could help me out here and speed up this process ?

Hvala!

I've been waiting for 3 days now to get this withdrawal out...

Regards,

Lexus
 

BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
Dear Lexus123,

As explained to our players, yesterday we had a technical issue with our system that was being looked into by our Admins, it is now fixed however we have a backlog of payments that we must get through.

Furthermore, if the withdrawal is a large amount it will need to be checked and released by our admins.

Rest-assured that all funds are safe.

You can contact us [email protected] or come through onto the live chat to speak with Customer Support.

Many thanks,
 

Lexus123

Newbie member
Joined
May 6, 2022
Location
Somewhere in the world
Dear Lexus123,

As explained to our players, yesterday we had a technical issue with our system that was being looked into by our Admins, it is now fixed however we have a backlog of payments that we must get through.

Furthermore, if the withdrawal is a large amount it will need to be checked and released by our admins.

Rest-assured that all funds are safe.

You can contact us [email protected] or come through onto the live chat to speak with Customer Support.

Many thanks,


Thank you for the explanation. I'll wait it out a bit more.
And yes, my withdrawal is a large amount 1BTC.

Just hoping I'm going to receive these funds as I've read some messages about people not getting paid or just that their account got closed.

Hope you can understand my point of view as well.
That when the site promotes instant withdrawals and then make me wait for a few days is getting me quite nervous. Especially since it's an amount which is life changing for me...

Thanks for your replies.
 

BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
Dear Lexus123,

We can confirm that your withdrawal was successfully processed this morning.

We do apologize for the slight delay but as explained for large withdrawals it's a standard security procedure for it to be checked prior to being released. For smaller withdrawals it is usually instant.

Hope everyone had a good weekend, thanks!

Best regards,
 

Lexus123

Newbie member
Joined
May 6, 2022
Location
Somewhere in the world
Dear Lexus123,

We can confirm that your withdrawal was successfully processed this morning.

We do apologize for the slight delay but as explained for large withdrawals it's a standard security procedure for it to be checked prior to being released. For smaller withdrawals it is usually instant.

Hope everyone had a good weekend, thanks!

Best regards,

Yes, hereby I would like to confirm I have received my funds in full!
Over 1BTC has been paid out to me... Woo-hoo! Great winnings :)

Although, I had a little heart attack with bitcoin price dropping heavily over the weekend. I'm still very satisfied to have received the withdrawal.

Special thanks to @BitcoinGamesCasino and Ashley & Gene from Customer support on the live chat!

Thank you again!
 

BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
Dear Lexus123,

Fantastic news! Way to go and I hope you enjoy your winnings indeed :)

We appreciate your kind words and again, we apologize for the slight delay. Happy that everything was sorted and everything's ok!

Should you need anything at all please let us know and we're always more than happy to assist.

Have a wonderful day and all the best,
 

Reggiestyles

Newbie member
Joined
Dec 26, 2018
Location
Toronto, Canada
Warning for other players: I am/was a VIP at Bitcoin Games Casino,
  • deposited big and won/withdrew big for awhile
  • but then, with 2.6btc pending in withdrawals, they suddenly closed my account claiming I “used strategies” (??!), confiscated my winning and even threatened to “go to the police” if I didn’t send back the winnings I had withdrawn.
  • Never seen anything like it.
Yes, I’ll file a PAB, and yes I reached out to @BitcoinGamesCasino via private message (note: this is the first site I found the casino active on, and a “someone will get back to you” message here was the first I’ve heard from them in 2 weeks - so maybe something will happen), but I wanted to quickly make sure others were aware because even if resolved, this has been a nightmare when it should have been the greatest/happiest win of my life.

Simple details:
  • I play a lot (slots only)
  • No “strategy”; I just bet max or close to it
  • Was on the luckiest streak of my life and loving the casino’s Btc/“no limit” withdrawals.
  • Had deposited about 3.3btc and withdrawn about 5btc
  • Won again and withdrew 2.6 over 6 different withdrawals (All pending) and had continued to deposit and play
  • Out of no where, got an email claiming I was “taking advantage” of the casino, stating they would not pay and threatening to go to the police if I didn’t return the difference of my payments/withdrawals in 48hrs. (No problem if they do - the facts will speak for themselves)

All I know is I’ve been playing online for years and this is the type of streak/wins I (we if you’re reading this) dream about the entire time. It finally happened 2 weeks ago and quickly went from a dream to a nightmare. No payments, 1 email and not a single response since then.

I honestly thought I’d be part of their marketing of a “big winner” but instead they seem to be trying to avoid paying when someone actually wins big.

Be careful, it looks great at first (and was) but I honestly have no idea what/why they are doing this.
 
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BitcoinGamesCasino

I-Gaming Industry Representative
Joined
Jan 27, 2022
Location
Japan
Dear Reggiestyles,

We have today sent a response to you via email outlining our investigation with your account activity. We would also like to clarify that you were contacted back a few times keeping you updated about the status of this case.

As explained to you, we established that a betting strategy was indeed being used and it's very clear to see looking at the results obtained. As our players know, we take security seriously and the procedures we have in place are designed to protect all our players and assure we are a safe and fun website for all our players. We are proud to offer games with large payouts, as proven by our frequent big winners, however you were not one of them.

In regards to the pending withdrawals, these were put on hold as they needed to be checked and released by an admin due to the amount and security flags on the account, this is a standard security procedure that casinos have in place.

We are a fair casino and expect the same from our players. Your account was abusing our services and, due to this gross breach of our Terms of Service, it has been blocked.

Best regards,
BitcoinGamesCasino
 

Reggiestyles

Newbie member
Joined
Dec 26, 2018
Location
Toronto, Canada
Firstly, thank you for responding - as this is the first response I’ve received after probably a dozen messages. Having said that, this is 100% false and doesn’t make any sense whatsoever. Luckily, I have all of my exported game history.

1. I was playing slots - specially the game Eagle Power and Wolf power. Are you saying that your games are not random? Are slots not inherently random? This just doesn’t make sense to me. Honestly, my understanding is that slots are random, so I don't see how there can be a strategy that overcomes this. Perhaps I'm just not understanding and someone else can explain to me how this is possible?

2. I am so glad you brought up this “strategy” as I hope that gives me license to share my betting history with this forum, admins, current and (potential) future players. I think it’s extremely important that any player ever considering depositing to BitcoincGames understands what you are calling a strategy that negates paying out wins! Attached is one of the exports I was able to download from your site. It shows my playing before being banned. According to this (1000 spins), I:

a. Bet max, which is 0.002 btc, 674 out of 1000 spins
b. Bet the 2nd highest, 0.0015 btc, 84 out of 1000 spins
c. Bet the 3rd highest, 0.001 btc 221 out of 1000 spins

(that's 979 spins out of 1000 at the 3 highest possible betting amounts)

The remaining spins were all made when my balance was below the the max spin amounts, and from what I can see, were again the max amount my balance would allow. (Most of the time, what I would do is hit spin, the game would say I don't have enough and auto-adjust the bet to be whatever value was the max allowed with my current balance).

Please explain how simply logging on to your casino and betting max, or close to it, at each and every possibility can possibly be consider a strategy that negates paying winners?

Note: In case it is against the TOS of Casinomeister, I'll upload the actual csv export in a second post so this text can remain even if that isn't allowed.
 
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Reggiestyles

Newbie member
Joined
Dec 26, 2018
Location
Toronto, Canada
Unfortunately, CSV upload aren't allow. I converted the export to PDF in hope that works.

Honestly, it should be clear to any player that I basically didn't even know what I was doing. I'm pretty sure betting max is a bad idea 99.9% of the time -- but here I was, just doing it over and over and now Bitcoin Casino is claiming that somehow this gave me an advantage and doesn't warrant paying ~$80,000 USD in winnings. This is the most frustrating casino experience I have ever had.


I didn't have any master plan, strategy or whatever else you claim. You claim that you are a:
a safe and fun website for all our players.

Well, you have a player here that was

- Having fun,
- Playing by simply betting max
- and who won

I don't know if you've just made a mistake, or if you're trying to avoid paying, but claiming that a player who bets max in slot machines is either breaking their randomness or a master strategy that negates payouts should be a massive red flag to any player ever considering play with you. I strong urge you re-look at this "investigation" you performed as I'm sure you'll see you've made a mistake.

Additionally, I think it's important for me to again mention to all current and future members, Bitcoin Games Casino threatened to go to the police if I did not send them back money. I've attached a screenshot (false-claims) of that wonderful message; which said:

Next steps

Your account has now been permanently blocked and all available funds were confiscated.

As a gesture of goodwill, we are willing to allow you to keep your deposits and refund us only the winnings that resulted from the misuse of our website (1.652 BTC). If you are willing to do it, we will close this case. If not, we will shortly be sharing a complete report and your details with international and Canadian authorities to deal with your fraudulent conduct.

Please inform us of your decision by Friday, 13th May 2022, 18:00 CET. Thanks.

Imagine if you were playing, betting max and finally hit it big only to have your withdrawals cancelled and a message like this sent? Hopefully like me you'd be strong and push back; but imagine if it was someone more easily scared?)

Has anyone every heard of threats like this from a legitimate casino?
 

Attachments

  • BTC - 2022-05-01 _ 2022-05-10 - Games Reports.pdf
    263.2 KB · Views: 20
  • false-claims.pdf
    98.6 KB · Views: 8
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Reggiestyles

Newbie member
Joined
Dec 26, 2018
Location
Toronto, Canada
I’m know I post too frequently and aggressively, but believe me, you would too if you you knew you had done nothing wrong, were owed $80,000+ USD (2.6btc), were accused of cheating, threatened with extortion and were not getting any whole answers regarding your case.

To simplify things, I’ll describe what I want/would accept to happen:


What I want to happen:
  1. Bitcoin Games Casino re-examines my game history
  2. Bitcoin Games Casino admits they made an (honest) mistake and that I was just playing normally
  3. All of my withdrawals are processed and I receive the remaining 2.6 etc

In the case, I will be over-the-moon, and will gladly accept a human-error was made by the casino. It’s likely rare that people have great win streaks, so an employee may have rushed to judgement.



What I would accept happening (even if I remain extremely unhappy):
  1. Bitcoin Games Casino re-examines my game history
  2. Bitcoin Games Casino publishes here their findings (facts) and specifically describesthe strategy they believe was used.
    1. Simply saying that “very clear to see looking at the results obtained” doesn’t cut it. My results where wins. That’s allowed at Bitcoin Games Casino, right? Please describe what I did that impact those results beyond just spinning …
  3. Others from this forum, @maxd @Casinomeister @LadyJelena concur that this is in fact a known strategy
  4. Bitcoin Games Casino publishes a similar description on their website so players are aware and/or configures their games to prevent whatever gameplay this is so no one else has to go through what I am going through.
I know, with 100% certainty that I didn’t have a strategy, didn’t try in anyway to win by anything but chance/luck and didn’t do anything that was advantageous to me. If I somehow stumbled upon a nefarious strategy with my default gameplay (which I described above as simply ‘bet max’ or ‘bet close to max’ until I don’t have much money left), I’ll accept that. Even if I don't like it. I certainly didn't want to do something wrong and would agree that if I had an edge somehow I would be in breach of TOS. I would just ask that you fully describe it and somehow be accounted for so that other players don’t fall victim to the same outcome where they play honestly but then get penalized.

I’ll await your “fair and reasonable” response.
 
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Bunbu

Full Member
PABnonaccred
Joined
Apr 25, 2021
"betting strategy was indeed being used" - please share this strategy for gambling on slots?!

Is it same like roulette strategy, bet on 35 numbers? Or bet only on red and double bet after every loose? ^^
 

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