Last Thursday, I received a call from Red Flush and was asked, do you know you have a balance in your account? (Haven't played there for almost one year). I asked how much was in there and they said $100. Nice!
So, I downloaded the casino and saw I actually had something like $120. I started to try and download some games, but before I could, got booted out (several times) and received a "Casino Error (0)" message. I tried logging in again and the balance showed over $200, a balance between the cash and bonus accounts. (Can't remember the ratio but something like $60 in the cash account, the balance in the bonus account). (Strange!) Before I could download any games, I got booted out again and received an email saying "password successfully changed", however I never changed my password! (Stranger!)
I was on the phone with Support when the above happened... tried logging in again and got one of those casino errors message, i.e. the password was now incorrect. Support said they would contact Microgaming and would find out what was wrong. They reset the password so I could log in again and walked me through resetting the password, but I again got booted out before I could do so and again received the Error 0 message. They told me I could play on the flash site in the meantime, however I had to leave for an appointment and thought I would check it out when I got back.
When I arrived back home, I tried logging in again and now the balance was $41 (all in the bonus account)! Called Support and they told me what games "I had played", but of course I never played any game at all. (I live alone, so it was not possible that someone else had played from my computer).
They recommended I change the password, which I was then able to do. Asked them to check out the IP address from which the hacker had played and it brought them back to me. I assured them I had not played anything and asked them if it was possible for someone to set up a fake IP address? They said they would launch an investigation.
I didn't play any games once I was able to log in and not get booted out. Instead I unistalled the casino while I wait for the results of their investigation.
I am wondering if this has ever happened to anyone and if this means my overall security on my computer has been compromised? I am not the most tech savvy person in the world, however I believe my firewall is in tact and anti-virus program up to date. Any advice would be appreciated!
Thanks in advance! :notworthy
So, I downloaded the casino and saw I actually had something like $120. I started to try and download some games, but before I could, got booted out (several times) and received a "Casino Error (0)" message. I tried logging in again and the balance showed over $200, a balance between the cash and bonus accounts. (Can't remember the ratio but something like $60 in the cash account, the balance in the bonus account). (Strange!) Before I could download any games, I got booted out again and received an email saying "password successfully changed", however I never changed my password! (Stranger!)
I was on the phone with Support when the above happened... tried logging in again and got one of those casino errors message, i.e. the password was now incorrect. Support said they would contact Microgaming and would find out what was wrong. They reset the password so I could log in again and walked me through resetting the password, but I again got booted out before I could do so and again received the Error 0 message. They told me I could play on the flash site in the meantime, however I had to leave for an appointment and thought I would check it out when I got back.
When I arrived back home, I tried logging in again and now the balance was $41 (all in the bonus account)! Called Support and they told me what games "I had played", but of course I never played any game at all. (I live alone, so it was not possible that someone else had played from my computer).
They recommended I change the password, which I was then able to do. Asked them to check out the IP address from which the hacker had played and it brought them back to me. I assured them I had not played anything and asked them if it was possible for someone to set up a fake IP address? They said they would launch an investigation.
I didn't play any games once I was able to log in and not get booted out. Instead I unistalled the casino while I wait for the results of their investigation.
I am wondering if this has ever happened to anyone and if this means my overall security on my computer has been compromised? I am not the most tech savvy person in the world, however I believe my firewall is in tact and anti-virus program up to date. Any advice would be appreciated!
Thanks in advance! :notworthy