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Weird TCs?

Discussion in 'Online Casinos' started by EbertScore, Sep 7, 2018.

    Sep 7, 2018
  1. EbertScore

    EbertScore Newbie member PABinit PABaccred

    Location:
    Germany
    I was looking over the TCs of LeoVegas, an accredited casino on here, and I came across this bizarre wording in them:

    “Before any withdrawals are processed, Your behavior on the Website/usage of the Games will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns for bonus play-through requirement purposes. Other examples of irregular playing patterns play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of Your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular playing patterns have occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonus.”

    Does this only apply to people who take bonuses? Or irregardless of taking the bonus, people who make a large bet that’s more than 30% of their balance, no matter what? Then the casino has the right to void the bet? In which case the casino has the right to take your winnings on a large bet when you get a feeling and want to make a big bet? Do they refund the bet if you lose then? I thought that was an awfully weird way to word a bet in your TC’s, and leave it so open ended. To me it basically says “if you make a big bet that you don’t normally make, and win, we have every right to do whatever we want, including take away the winnings.”

    Any ideas or opinions? Its so odd to
    me, and I’m surprised especially coming from an accredited Casino. It is essentially saying nobody can get too lucky. Or is it only applicable to people who take bonuses? Whereby it’s in there only to punish and go after bonus abusers?
     
  2. Sep 7, 2018
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Only my opinion, but it's normal for such a clause (right or wrong) regarding bonuses.
    I can't imagine it applies to a straight up deposit, as you're fit to bet as you...well, see fit.

    Of course, if youre in need of casino claification, flag the casino rep (or pm) to the thread
     
    snorky510238 likes this.
  4. Sep 7, 2018
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    ps you can flag a rep thusly (igaming reps can be found under the igaming rep tab up top) :

    @LeoVegas Rep
     
  6. Sep 7, 2018
  7. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Well, it clearly reads "Other examples of irregular playing patterns play for bonus play-through requirement purposes..." . So, that would exclude playing with your own funds.
     
    snorky510238 and dionysus like this.
  8. Sep 7, 2018
  9. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I had the same reaction with the OP, a long time ago, when I first saw the "irregular play" term.
    It is there for many casinos, for real money and bonus money, to protect against ML, collusion and other things like that.
    Its vague because it has to be, but you can trust an accredited casino to use it the right way.
     
    Mouche12 and dionysus like this.
  10. Sep 7, 2018
  11. EbertScore

    EbertScore Newbie member PABinit PABaccred

    Location:
    Germany
    Yes but then it continues on for a long time. (As you see it’s a long paragraph) and almost feels like it’s no longer talking about only bonus money.
     
  12. Sep 7, 2018
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    well, again, when in doubt, ask the rep for clarification - then you (and everyone) has clarity
     
  14. Sep 7, 2018
  15. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I would call that rogue: if the wording is (too) vague to possibly include real money. There are high-rollers out there who at one point may see their balance drop considerably whilst betting much more than 30%.
     
    EbertScore and snorky510238 like this.
  16. Sep 7, 2018
  17. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    I can’t help thinking that this is becoming a pretty standard clause lately. The removal of lists of games excluded is being replaced with lists (which to me are simply betting strategies).
     
    Mouche12 and snorky510238 like this.
  18. Sep 7, 2018
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    it seems ...cyclical
    once, it was casinos being well....douche-nozzles...
    then relaxed Ts and Cs
    then, now, again, over zealotous for fear of repercussions

    im sure, a yr, from now, there'll be another turn :p
     
    Last edited: Sep 7, 2018
    Mouche12, nikantw and deaconk78 like this.
  20. Sep 7, 2018
  21. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    Gone from un-regulated to over-regulated (and not in a good way)
     
    ternur, Mouche12 and dionysus like this.
  22. Sep 7, 2018
  23. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    IMO these t’s & c’s are put there to protect them from syndicates with strategies on games like blackjack but they do cover betting patterns on slots. As regards table games it’s perfectly understandable as you would find the rules at a land based casino exactly the same. When it comes to slots if the games are random as they state they are how can you be seeking an edge when you allegedly have no idea what will drop? You wouldn’t find the same rules at a land based casino as nobody stands over you watching your strategy.I recently had my account at Guts closed. Where I had never played table games and my slot play varied from 20p to 50p. I openly asked them to inform me how I was possibly seeking to breach t’s and c’s (bonuses were not involved) in their thread and they declined that option. In fact they didn’t want any communication full stop.
     
    Mouche12 and deaconk78 like this.
  24. Sep 7, 2018
  25. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    The thing with slots and bonuses is that casinos sometimes want to be generous, having in mind that this is a promotion that will keep old players happy and bring new ones and keep them also.
    So slots may be random, but groups of people that only play a few spins to win and then go away and never come back, completely destroy the above good intentions.
     
  26. Sep 8, 2018
  27. EbertScore

    EbertScore Newbie member PABinit PABaccred

    Location:
    Germany
    I hope it only applies to bonuses because sometimes I will make large bets (bigger than 30% of my balance) on baccarat bonus bets to try to get even or win, and if they hit, I don’t want my winnings void because I end up winning too much.

    I don’t take bonuses but if I’m losing I like to come back with a large 25 or 11 to 1 payout.
     
    Mouche12 likes this.
  28. Sep 8, 2018
  29. EbertScore

    EbertScore Newbie member PABinit PABaccred

    Location:
    Germany
    Specifically the 11 to 1 and the 25 to 1 suited pairs are my favorite to throw 1k euros on and if it hits you’re back on top.

    In any event I’d like to see if we can get the LeoVegas rep in here to comment on this
     
    Last edited: Sep 8, 2018
    Mouche12 likes this.
  30. Sep 8, 2018
  31. EbertScore

    EbertScore Newbie member PABinit PABaccred

    Location:
    Germany
    How do you page the LeoVegas rep to a thread? I wrote to him but who knows when the last time they were on. They don’t seem to be too active.
     
  32. Sep 8, 2018
  33. Oscar Arnhem

    Oscar Arnhem Experienced Member

    Location:
    arnhem


    LeoVegas Rep
    Official LeoVegas rep, 30, from Sliema, Malta, Last Activity: Tuesday at 8:13 AM. Send Private Message


    4 days ago last log in
     
    EbertScore likes this.
  34. Sep 8, 2018
  35. Slottery

    Slottery Full Member

    Location:
    Malta
    Have you tried to contact LeoVegas support with your query? They are there to answer questions and if someone is not sure, will get it confirmed from relevant person like casino management. This way many this kind of questions will get replied right away, writing here to rep might be for more complex things when you are not satisfied for reply given you by casino.

    Not many (or i guess none) casinos have full time CM rep, so in general i would suggest to ask first from livechat or email to support to get this clarified and if they can't do it, then contact rep. Any rep usually don't have muscles and time to deal with all queries which could be first addressed to support department who many times can give you answer in minute when it's coming to bonus rules or other kind of terms and conditions, or if not, they should find it out like reps here are doing, might just help you to get your reply much faster and only engage rep if not satisfied to reply or any other matters which first are dealt with casino through support channels.
     
  36. Sep 9, 2018
  37. EbertScore

    EbertScore Newbie member PABinit PABaccred

    Location:
    Germany
    I haven’t had the best success with their live chat. Accredited Casinos have their reps on here for a certain reason. It’s to interact with the players when they have issues, and I have to imagine to some extent for marketing purposes.

    It’s not like the reps are some busy person who can’t be bothered with customers. They’re JOB on here is to interact with us!
     
    Last edited: Sep 9, 2018
  38. Sep 9, 2018
  39. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    pretty sure i linked that way back on post 3
    it will behoove you to understand the site better ;)
     

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