i opened new account, since i have forgotten my username. i played in slotobank and complete huge 40xplaythrought (10000€) with winnings and made a withdrawl. I send copy of my driver license and utility bill as always. There was one rollback before asking the documents. then there was another rollback and was asked to send photo for me holding passport or national ID holding in the hand next to your face! I have played 18 years online casinos and i'm a member about 200 casinos (over half i have send my documents) and never ever anyone asked me to send this kind of thing. If this was a hostage situation, then i get the photo, but this sound very strange to me. I asked the reason with mail (didn't get answer) and after that in live chat. In live chat the reason for this and the answer was "it's a requirement of our relevant department". I asked their relevant department to send me the email to tell me the reason for the hostage picture and the answer was "even you send it or you don't get any winnings". Anyone else players that i have asked this, said that it's a very strange of document for to ask. So my question is, have anyone ever asked to send the holding id photo?