I have received nothing but good service and prompt payouts from Webdollar casinos over a 4 year period. This company is solid as a rock.
I will continue to deposit at these casinos.
Its unfair to cast judgement about them based on a couple of instances of bad service. I judge Webdollar not by its most recent problems, but
by all its years in existence.
Jen - I don't blame you for being upset. Thier
lack of communications lately is completely unacceptable. The same is true of thier payment delays. However, for several weeks in August, and perhaps September, there was a NOTICE that appeared in the Webdollar cashier stating that there would be unexpected delays for withdrawals.
This notice not only popped up for players who wanted to withdraw, but also popped up for players about to make a deposit. Therefore, you must give them credit for making players aware, ahead of time, that there were problems.
I believe they were forced into changing banks due to possible money laundering concerns by law enforcement officials in Sweden and elsewhere.
They had no control over this. Unfortunately,
they weren't adequately prepared for the changeover. THIS IS THIER OWN FAULT. If they were smart, they would have had a second, third, and fourth bank ready as a backup in case of problems with the Bank of Sweden. But as you can clearly see, they had no backup, and had to go scrambling around to try to find a quick substitute.
Even despite this problem, if thier customer service had remained responsive, most players would cut them some slack, and give them the benefit of the doubt. But thier lack of customer service that bothers me. They should have responded to your emails, and even if they couldn't pay you immediately, at least keep you updated.
I have been assured by Webdollar that these customer service related issues are in the process of being resolved, and they will not let it happen again. The same goes for thier banking situation.
I think you are making a mistake downgrading them to "unreliable" status.