Slotster!
I predict a riot.
In light of all the bad press for a lot of places recently, and prompted by a discussion over on one of the threads over in the complaints bit - just something I want to get off my chest, and crystalise my thoughts...
We are customers.
Every single one of us that legitimately and fairly deposits at an online casino.
We are all customers. Funding businesses, adding to their bottom line - and generally doing precisely what they wanted us to do when setting up in business.
As a result IT IS ABSOLUTELY AND ENTIRELY UNACCEPTABLE TO BE TREATED WITH ANYTHING OTHER THAN COMPLETE AND TOTAL RESPECT, APPRECIATION - AND WITH THE BEST IN CUSTOMER SERVICE.
We should expect always, under all circumstances:
A fair game
Courteous and prompt service
Accurate and safe deposits
Quick and painless withdrawals
Complete confidentiality of personal information
More than ever, I feel now is the time for player power to make it's collective voice heard.
If you do not receive all of the above, close your account and send an email letting them know.
I'm not talking about bad rogueish type behaviour and extreme cases - I'm talking about anything that falls below how you'd expect to be treated.
From here on in, I want everyone to compare how they're treated at online casino's to how they'd be treated if they were buying a car; and indeed, in the face of poor treatment - would they continue to buy cars there in the future. Of course the gambling industry in itself is unique from a monetary perspective - but the principles and standards of customer care should not be.
There's some excellent operations out there, one's that are trying very hard to do business in the correct and proper way. They should be applauded - and rewarded with our custom.
This site is an absolute gem.
It provides us a genuine opportunity to strike out - and let this multi-billion pound industry know that we're simply not going to put up with it anymore.
We are customers.
Every single one of us that legitimately and fairly deposits at an online casino.
We are all customers. Funding businesses, adding to their bottom line - and generally doing precisely what they wanted us to do when setting up in business.
As a result IT IS ABSOLUTELY AND ENTIRELY UNACCEPTABLE TO BE TREATED WITH ANYTHING OTHER THAN COMPLETE AND TOTAL RESPECT, APPRECIATION - AND WITH THE BEST IN CUSTOMER SERVICE.
We should expect always, under all circumstances:
A fair game
Courteous and prompt service
Accurate and safe deposits
Quick and painless withdrawals
Complete confidentiality of personal information
More than ever, I feel now is the time for player power to make it's collective voice heard.
If you do not receive all of the above, close your account and send an email letting them know.
I'm not talking about bad rogueish type behaviour and extreme cases - I'm talking about anything that falls below how you'd expect to be treated.
From here on in, I want everyone to compare how they're treated at online casino's to how they'd be treated if they were buying a car; and indeed, in the face of poor treatment - would they continue to buy cars there in the future. Of course the gambling industry in itself is unique from a monetary perspective - but the principles and standards of customer care should not be.
There's some excellent operations out there, one's that are trying very hard to do business in the correct and proper way. They should be applauded - and rewarded with our custom.
This site is an absolute gem.
It provides us a genuine opportunity to strike out - and let this multi-billion pound industry know that we're simply not going to put up with it anymore.
)
Short sleeved shirt and lunchbox at the ready 
