1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

warnning: 5dimes.com

Discussion in 'Online Casino and Poker Complaints - old section' started by sabanzoo, May 19, 2003.

    May 19, 2003
  1. sabanzoo

    sabanzoo Dormant account

    dear bryan

    please help me at this matter

    my user - 1737265ss

    i deposited 400 wager 2000 receive a bonus of 200 to play leave the money in the account for 30 per their terms, make a cash in and the bonus was removed

    i explained them that a casino has the right not to credit an account with the bonus but it is acceptable if it is before the wagering start, a casino can't can't advertise a bonus which you have to risk your money and u fulfilled all the wagering and then remove your bonus

    i attached the live chat i had with the manager for u to judge

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    You are now chatting with 'Nicole'
    you: hello, i sent to emails which should have been responded by the manager as promised regarding the bonus which was removed with no reason, 1737265ss, i am impatience regarding this isssue and i want an answer now for me to consider my steps, you removedx the bonus without sending and email nothing removed it asnd go on if i lost the money it was all yours if i win you make games
    Nicole: Good Morning. How may I assist you?
    you: i want the money now
    Nicole: Well you are speaking to the manager.
    Nicole: Sorry for the delay in responding to your emails.
    you: if not : casinomesiter (bryan bailey, julie sidwel gambling grumble and many more will take care about it
    Nicole: Let me pull up your account.
    Nicole: Ok, no need to threaten us.
    Nicole: Give me a moment please
    Nicole: Ok, first off the amount that we deducted from your account was $190 which is the amount that you earned in bonus play.
    you: why was it removed ?
    you: the money was in the account d+winnings 30 days
    Nicole: We have several rules on our site to prevent bonus hunters.
    you: you can't avdertise a bonus credit my account and then remove it it is not accpetable
    you: a casino can not to credit a player a bonus before the wagering start
    you: your bonus is inside after people risk their money and wager
    Nicole: Bonuses earned after deposits and Sportsbook/Casino transfers are only valid if the amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.
    Nicole: and the most important
    Nicole: Closing an account after bonus funds are earned from blackjack play which only marginally exceed the required play for earning the bonus will result in an account being placed in the Unified Gaming negative database. Bonus-hunters are not welcome at 5Dimes Casino.
    you: no prblem
    you: you have to pay and then to ban me
    Nicole: 5 Dimes is only interested in customers that wish to BET, not BONUS HUNT.
    you: not to pay is not acceptable and i will explain why
    Nicole: It is customers like yourself that have caused this industry to have to write all these rules to protect itself from those trying to earn a quick buck.
    you: you are the one to write the terms and not i
    you: you asked for the min wagering and not i
    you: respect your own rules
    Nicole: By enforcing all the rules posted on the site, we ensure the capability to pay the "TRUE" gamblers who win.
    you: if u say 5 times then it is five times
    you: how do u decide i am a bonus hunter ?
    you: i registered at a new casino and i wish to see of u pay
    you: you advertised a bonus in order to make me register i put trust in your casino and put my money inside for a month and wager the full amount
    Nicole: You deposited $400 which is to receive the maximum bonus.
    you: so what???
    Nicole: One moment please
    you: please understand that i saw your casino at the bet2gamble.com website
    you: i advertise your casino and recommended it in forums in israel
    you: and i know that many other players registered at your casino from my country
    Nicole: Yes, and please do us the favor of informing bet2gamble and your Israeli forums that you attempted a classic example of bonus hunting.
    you: what u have done to me is unfair
    Nicole: Let them know that further attempts meeting the same criteria will be treated in the same manner.
    Nicole: If you read the rules
    you: i am not a bonus hunter
    you: you can't say it without any proofs i am a new customer just want to see if u pay that is the bonus for
    you: to attaract new players to improve their odds for them to know that the casino does pay
    you: how do u want me to deposit more and play more if i don't know your casino yet
    you: ok so return the deposit back to all the players who lost
    Nicole: Then explain to me why you deposited the amount to receive the max. bonus possible. Played ONLY $2058 in black jack (Closing an account after bonus funds are earned from blackjack play which only marginally exceed the required play for earning the bonus will result in an account being placed in the Unified Gaming negative database.)
    you: what about the case i lost
    you: do u agree that i had to pay u in full in this case
    you: no excuses
    Nicole: We say in our rules that your account must remain ACTIVE
    Nicole: for 30 days
    Nicole: You are a bonus hunter for obvious reasons.
    Nicole: You deposit $400 on 03/31.
    Nicole: played until you were slightly over the goal.
    Nicole: Earned the bonuses.
    you: i understood the money should be in the account
    Nicole: Stopped playing until the 30 days passed
    you: why didn't u send an email ask me to play more
    Nicole: Then decide to take out all your money.
    you: someone can understand the rules different
    Nicole: Sorry.
    you: there are players who don't wager enough and it happened to me at many casino
    Nicole: Well then that someone must contact us to clarify the rules
    Nicole: There is nothing left to discurss there.
    Nicole: I guess we agree to disagree.
    you: what happened is that the casino sent an email or reverse the money back to the account but after bonus was credited and no obvious abuse no removing
    Nicole: Have a nice night and be sure to spread the word to all the other bonus hunter friends of yours.
    you: i wish to receive a transcript of this chat to my email may i
    Nicole: 5 DIMES DOES NOT TOLERATE BONUS HUNTERS
    Nicole: Sure not a problem
    Nicole: I will do that in the next 15 minutes.
    Nicole: Thank you for chatting. Good-bye.
    Chat session has been terminated by the site operator.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    You are now chatting with 'Nicole'
    you: hello, i sent to emails which should have been responded by the manager as promised regarding the bonus which was removed with no reason, 1737265ss, i am impatience regarding this isssue and i want an answer now for me to consider my steps, you removedx the bonus without sending and email nothing removed it asnd go on if i lost the money it was all yours if i win you make games
    Nicole: Good Morning. How may I assist you?
    you: i want the money now
    Nicole: Well you are speaking to the manager.
    Nicole: Sorry for the delay in responding to your emails.
    you: if not : casinomesiter (bryan bailey, julie sidwel gambling grumble and many more will take care about it
    Nicole: Let me pull up your account.
    Nicole: Ok, no need to threaten us.
    Nicole: Give me a moment please
    Nicole: Ok, first off the amount that we deducted from your account was $190 which is the amount that you earned in bonus play.
    you: why was it removed ?
    you: the money was in the account d+winnings 30 days
    Nicole: We have several rules on our site to prevent bonus hunters.
    you: you can't avdertise a bonus credit my account and then remove it it is not accpetable
    you: a casino can not to credit a player a bonus before the wagering start
    you: your bonus is inside after people risk their money and wager
    Nicole: Bonuses earned after deposits and Sportsbook/Casino transfers are only valid if the amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.
    Nicole: and the most important
    Nicole: Closing an account after bonus funds are earned from blackjack play which only marginally exceed the required play for earning the bonus will result in an account being placed in the Unified Gaming negative database. Bonus-hunters are not welcome at 5Dimes Casino.
    you: no prblem
    you: you have to pay and then to ban me
    Nicole: 5 Dimes is only interested in customers that wish to BET, not BONUS HUNT.
    you: not to pay is not acceptable and i will explain why
    Nicole: It is customers like yourself that have caused this industry to have to write all these rules to protect itself from those trying to earn a quick buck.
    you: you are the one to write the terms and not i
    you: you asked for the min wagering and not i
    you: respect your own rules
    Nicole: By enforcing all the rules posted on the site, we ensure the capability to pay the "TRUE" gamblers who win.
    you: if u say 5 times then it is five times
    you: how do u decide i am a bonus hunter ?
    you: i registered at a new casino and i wish to see of u pay
    you: you advertised a bonus in order to make me register i put trust in your casino and put my money inside for a month and wager the full amount
    Nicole: You deposited $400 which is to receive the maximum bonus.
    you: so what???
    Nicole: One moment please
    you: please understand that i saw your casino at the bet2gamble.com website
    you: i advertise your casino and recommended it in forums in israel
    you: and i know that many other players registered at your casino from my country
    Nicole: Yes, and please do us the favor of informing bet2gamble and your Israeli forums that you attempted a classic example of bonus hunting.
    you: what u have done to me is unfair
    Nicole: Let them know that further attempts meeting the same criteria will be treated in the same manner.
    Nicole: If you read the rules
    you: i am not a bonus hunter
    you: you can't say it without any proofs i am a new customer just want to see if u pay that is the bonus for
    you: to attaract new players to improve their odds for them to know that the casino does pay
    you: how do u want me to deposit more and play more if i don't know your casino yet
    you: ok so return the deposit back to all the players who lost
    Nicole: Then explain to me why you deposited the amount to receive the max. bonus possible. Played ONLY $2058 in black jack (Closing an account after bonus funds are earned from blackjack play which only marginally exceed the required play for earning the bonus will result in an account being placed in the Unified Gaming negative database.)
    you: what about the case i lost
    you: do u agree that i had to pay u in full in this case
    you: no excuses
    Nicole: We say in our rules that your account must remain ACTIVE
    Nicole: for 30 days
    Nicole: You are a bonus hunter for obvious reasons.
    Nicole: You deposit $400 on 03/31.
    Nicole: played until you were slightly over the goal.
    Nicole: Earned the bonuses.
    you: i understood the money should be in the account
    Nicole: Stopped playing until the 30 days passed
    you: why didn't u send an email ask me to play more
    Nicole: Then decide to take out all your money.
    you: someone can understand the rules different
    Nicole: Sorry.
    you: there are players who don't wager enough and it happened to me at many casino
    Nicole: Well then that someone must contact us to clarify the rules
    Nicole: There is nothing left to discurss there.
    Nicole: I guess we agree to disagree.
    you: what happened is that the casino sent an email or reverse the money back to the account but after bonus was credited and no obvious abuse no removing
    Nicole: Have a nice night and be sure to spread the word to all the other bonus hunter friends of yours.
    you: i wish to receive a transcript of this chat to my email may i
    Nicole: 5 DIMES DOES NOT TOLERATE BONUS HUNTERS
    Nicole: Sure not a problem
    Nicole: I will do that in the next 15 minutes.
    Nicole: Thank you for chatting. Good-bye.
    Chat session has been terminated by the site operator.
     
  2. May 19, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Sabanzoo,

    5dimes (and their sister casinos) has a policy where they will yank bonuses and close accounts of people they deem "bonus hunters". There's not much you can do about it.

    Also, I am not arbitrating RTG complaints. My suggestion is to contact the portal responsible for referring you to this casino.
     
  4. May 19, 2003
  5. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    5 dimes is rtg
    i didnt know
     
  6. May 19, 2003
  7. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    You must register/login in order to see the link.

    it dont look like rtg
    look like crap
     
  8. May 19, 2003
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Okay, okay,

    I'm totally effed up. I had a brain fart and confused 5dimes (UG) with 5roses (RTG). (I thought I read Unified Gaming there somewhere).

    Anyway, you're still up shit creek without a paddle. Unified Gaming sites are notorious for not responding to any sort of arbitration attempts. You should have stuck with a reputable organization. UG casinos do NOT have a good record. I can still look into this though.
     
  10. May 19, 2003
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    <hr size=0>quote:<p>it dont look like rtg
    look like crap<hr size=0>​

    Thank you for your observation, Bethug.
     
  12. May 19, 2003
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hey, bethug. Change your email address in your profile. Your aol address keeps bouncing.
     
  14. May 19, 2003
  15. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    man i cant figure how to do it
    my email is This email is not visible to you. or This email is not visible to you.
    This email is not visible to you.
     
  16. May 19, 2003
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This guy has posted all over the Internet by the looks of it, and there has been some interesting debate on the issue both for the player and for the casino, especially over at The Rx.

    A lot of it seems to hinge on this 30 day rule of the casino's where the bonus is tied up for that period. This player fulfilled all the wagering requirements and then left the bonus in the account as required for thirty days before trying to withdraw it.

    It looks as if the casino is now saying that the player is supposed to play (ie keep the account "active") during the thirty days...but there is some debate as to whether the T&Cs are sufficiently clear on the point.

    But you're right, Bryan - Unified Gaming even in their long-past heyday were always very difficult to deal with, and the casino manager here - Nicole - appears to be judge, jury and hangman in deciding that the complainant is a bonus hunter.
     
  18. May 20, 2003
  19. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    Looking for bonus hunting casinos go to You must register/login in order to see the link.. They have an excellent list of generous bonus casinos, that pay from different types of casino groups.
     
  20. May 20, 2003
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    :wtf: Bonus hunting??? 5roses is notorious for shutting down accounts that they deem "huntified". Even if you meet the terms and conditions to a "T" they will close your account if they feel you're in it only for the money. I'd remove them if I were you.

    And what if a player has a problem with one of these casinos??

    [size=-2]The information found on Casino-Rebates are for Entertainment purposes only. The Operator for Casino-Rebates takes on [color=ff0000]no responsibility for any problems dued to losses or any other experiences by those using Casino-Rebates information services.[/color] All users of Casino-Rebates are sole responsible for their own actions and conclusions made. The operator accepts no credit or liability for any actions dued to the use of any contents on this site. The operator of Casino-Rebates can't be assured that all information on the site is complete or incomplete. And Shall not be held responsible for any false or outdated information on this site...[/size]

    Sounds like a load of bullshit to me. So what if a player has problems? What do they do? Where do they go? Hmmm? What a cop-out!
     
  22. May 20, 2003
  23. jyde

    jyde Dormant account

    Another case of "ignore the terms on our site - you have to mindread the true wagerrequirement"
     
  24. May 20, 2003
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Back on topic,

    Sabanzoo, this complaint should be addressed to CM at Bet2gamble since this is the portal that referred you to the casino (which has already been done). If he doesn't receive a reasonable response from them, then let me know.
     
  26. May 20, 2003
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That spammer accepts no responsibility for anything - a lawyer must have drafted his site printwork!
     
  28. May 20, 2003
  29. sabanzoo

    sabanzoo Dormant account

    hi i attached a conversation with 5 dimes live chat from bet2gamble for you all to see that 5dimes doesn't talk about play everyday but play and cash in after 30 days and no cash in of deposit within 30 days

    ............

    just went to five dimes chat and here is a copy of the live chat -- notice where she says FUNDS MUST REMAIN IN ACCOUNT FOR 30 DAYS



    Dear Customer,

    I have attached bellow a copy of our conversation as you requested.

    Please feel free to email me back if you have any questions.

    Best Regards,

    Priscilla
    Customer Service


    Priscilla: Good Morning. How may I assist you?
    Visitor: If I open an account and recieve a bonus, what are the requirements for me to earn the bonus ?
    Priscilla: you must wager 5 times the amount of your deposit and keep your account funded for 30 prior requesting a withdrawal
    Visitor: ok
    Visitor: and then I can withdraw
    Priscilla: yes
    Visitor: Can I have a copy of this chat sent to my email address
    Visitor: Can I have a copy of this sent to my email
    Priscilla: the bonus will be added on a separate balance and it ONLY for you to wager


    THAT SPEAKS VOLUMES. NOT ONLY ARE THEY THIEFS, BUT BALD FACED LIARS AS WELL. I AM DONE WITH THIS THREAD. THIS LIVE CHAT BS SAYS IT ALL ABOUT THIS BOOK.
     

Share This Page