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Warning Slotsmagic deposits

Discussion in 'Online Casinos' started by lockinlove, Jun 18, 2015.

    Jun 18, 2015
  1. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Be careful with this company when depositing.

    Upon sign up you are asked for your currency. I chose mine which is CAD. When you go to the deposit page sure enough your currency is saved automatically.

    Over the weekend I made some deposits and played around. Each time obviously depositing in my currency.

    I go to my online banking to check my payments and I notice my charges are all higher then what I allowed. For example one of my deposits was for $210 CAD. This even shows in my transaction history on slotsmagic. However I was charged $227.30. Im like weird this has never happened to me before on other sites I deposit with. So I call my bank and ask them if they dinged me with fees. The answer is no, the company I made a purchase in.. has overcharged you on your deposits.


    I open up live chat and explain it to the person. Who instantly accuses me of being the problem. I quickly respond with nice try even my history shows the amount and currency deposited. He tried to tell me "sorry but you must be depositing in euros then converting it later to CAD".

    Which obviously makes zero sense. Yeah Im going to do this just so I can get screwed on your inflated exchange rate.

    So anyways careful depositing with this company and if you have in the past I suggest you look over your bill. Because they are "mistakingly :rolleyes:" taking money in other currencies and converting it and making whatever off their inflated exchange rate without your permission or knowledge.

    I asked the person to make sure the amounts get put back on my card as to which he replies "Im sorry but we cant refund back to credit cards". Which is funny my visa has already been approved for withdraws as the payment team confirmed this the other day.

    So for now, my issue is pending as the finance department is looking into this.
     
    5 people like this.
  2. Jun 18, 2015
  3. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    I do not trust ANY skillonnet casino and have never signed up because of this

    You must register/login in order to see the link.
     
    2 people like this.
  4. Jun 18, 2015
  5. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    It could be a canadian bank or...?, they are grabbing $15 on every offshore transaction they can find. Slotsmagic only has bankwire withdrawals for canadians
     
  6. Jun 18, 2015
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Nope because I was told "your deposits are in euro and being converted". So its them. It also happened on some of my other deposits. I did a $10 one because support wanted to see if payments could be made back to the visa if I request a cashout but told me in order to see if it could I need to deposit with the card first. I was charged $10.82

    and slotsmagic has visa withdraws, bank wire, ecopayz, citadel and click and buy for withdraws.

    So that too is a warning to Canadians. The cashout option are terrible for us I was just lucky enough to have a visa. Because those other ewallets charge pretty hefty fees on cashouts and then your bank will take a cut too. They dont offer cheques or payments back to MC
     
  8. Jun 18, 2015
  9. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    i tried to cashout and i could not withdraw on ecopayz. Had to be bankwire. They probably have to do it in euros and not cad so you can get a withdrawal without bankwire.
     
  10. Jun 18, 2015
  11. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    oops that's slotsmillions. Nevermind:p
     
  12. Jun 18, 2015
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its no loss via ecopayz. They charge you $15 just to upgrade to be able to withdraw..then some other crappy fees...then another fee from your bank.

    Im not following what you are suggesting.

    I never enquired about anything upon deposit. All I did was pick my currency and deposit. If they offer CAD and I use it thats what I should be charged. Not some phantom fee's/exchanges they mysteriously decide to make up that no other casino does.

    Edit:

    No wonder I was getting confused!!! No problem. ;P
     
  14. Jun 18, 2015
  15. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    I don't have a clue what is going on with Canada and online gambling. Throwing out some suggestions and hoping somebody comes out from behind the iron curtain and tells us what is happening??? We have come out of the garden of Eden of online gambling and are thrust into the dark ages. Guts can I not bankwire and hand over $%$%$$%%15 dollars to these fat cats at my bank every transaction.
     
  16. Jun 18, 2015
  17. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    email from the finance department

    Dear ********,

    I have checked your account and can confirm that the last deposit you made was in EUR currency, meaning that there is an exchange rate that is normally applied, however the amount is much lower than the amount you mentioned being debited by your bank.

    As mentioned at the bottom of the deposit page, in the cashier, all transactions are processed through SKill Processing LTD. *and will show up on statements as SKP*SlotsMagic, Aquapay London, code PREMIUM-VERSAILLES or SlotsMagic.

    Now, whilst it is the responsibility of the user to check transaction amount before making the deposit, we also show exactly the original deposit amount and how much will be credited in the converted currency, within the deposit page of the cashier in the casino client. Nothing further is applied to the transaction.

    To avoid any unnecessary 3rd party fees, it is advisable that you deposit and play in the same currency of your country. To change the currency of your game play, simply go to the cashier and click on "preferred currency", under the "personal settings" tab.

    ********, I hope that this has come some way of clarifying the matter for you and as a token of good will I have decided to add 50 Frees spins on your account so that you can have some more fun.

    Simply reply to this email and the bonus will be added immediately to your account.

    Best regards,

    George G




    Not only are they trying to say im purposely depositing in Euro (because in order for me to do this I have to do it manually from the drop down menu) they are saying my bank is charging me fees. I have to spoke to the manager and they have confirmed there are zero fees on their end. If they did charge me a fee they would list it separately from the deposit transaction.

    None of that matters anyways because of the 20 other casinos I play with this does not happen.

    My response:

    Excuse me but this is completely unacceptable. I play at 20 online casinos and you are the only casino I have this problem with.

    If you offer CAD then that is what you take. You do not take it in euros and the convert it.

    You are also not telling the truth. On every credit card transaction I am being overcharged

    My deposit of $10..I was charged $10.82. Another one is my deposit of $210 was charged $227.30. And I will have to check with any other deposits to confirm but I can assure they will be charged well above the amount I requested.

    When speaking to my bank they made it 100% clear I am being charged by you and only you not them. they stated if they charged any fee's they would be listed as a seperate transaction not combined.

    I therefore refuse your offer of 50 free spins and suggest you return the monies taken without my permission.

    I will call my other credit card company and see if you have over charged me on this too
     
  18. Jun 18, 2015
  19. Naok777

    Naok777 Experienced Member

    Occupation:
    Customer Service
    Location:
    UK
    No cheque option for withdrawal is normal in a europe focused Casino, simply put most people in europe under 40 have never seen a cheque in their entire life (except in the UK).
    Cheques have been mostly abolished years ago this side of the pond due to rampant fraud in the past.

    As for being unable to withdraw to MC, that is pretty much industry standard as MC doesn't like doing Casino withdrawals, which of course raises the question if Casinos should allow deposits from MC as we all know the old "must withdraw to what you deposited with" routine.
     
  20. Jun 18, 2015
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    yeah it kinda sucks..especially since we cant use neteller or skrill anymore. Options are limited. The casinos I usually play at offer me both cheques and MC..I find about half do. I assume the casino sends the banks money and then the bank sends me my money as the cheques I get are always Canadian.
     

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