- Joined
- Jan 17, 2014
- Location
- Canada
Be careful with this company when depositing.
Upon sign up you are asked for your currency. I chose mine which is CAD. When you go to the deposit page sure enough your currency is saved automatically.
Over the weekend I made some deposits and played around. Each time obviously depositing in my currency.
I go to my online banking to check my payments and I notice my charges are all higher then what I allowed. For example one of my deposits was for $210 CAD. This even shows in my transaction history on slotsmagic. However I was charged $227.30. Im like weird this has never happened to me before on other sites I deposit with. So I call my bank and ask them if they dinged me with fees. The answer is no, the company I made a purchase in.. has overcharged you on your deposits.
I open up live chat and explain it to the person. Who instantly accuses me of being the problem. I quickly respond with nice try even my history shows the amount and currency deposited. He tried to tell me "sorry but you must be depositing in euros then converting it later to CAD".
Which obviously makes zero sense. Yeah Im going to do this just so I can get screwed on your inflated exchange rate.
So anyways careful depositing with this company and if you have in the past I suggest you look over your bill. Because they are "mistakingly " taking money in other currencies and converting it and making whatever off their inflated exchange rate without your permission or knowledge.
I asked the person to make sure the amounts get put back on my card as to which he replies "Im sorry but we cant refund back to credit cards". Which is funny my visa has already been approved for withdraws as the payment team confirmed this the other day.
So for now, my issue is pending as the finance department is looking into this.
This casino's full review can be found right here
Upon sign up you are asked for your currency. I chose mine which is CAD. When you go to the deposit page sure enough your currency is saved automatically.
Over the weekend I made some deposits and played around. Each time obviously depositing in my currency.
I go to my online banking to check my payments and I notice my charges are all higher then what I allowed. For example one of my deposits was for $210 CAD. This even shows in my transaction history on slotsmagic. However I was charged $227.30. Im like weird this has never happened to me before on other sites I deposit with. So I call my bank and ask them if they dinged me with fees. The answer is no, the company I made a purchase in.. has overcharged you on your deposits.
I open up live chat and explain it to the person. Who instantly accuses me of being the problem. I quickly respond with nice try even my history shows the amount and currency deposited. He tried to tell me "sorry but you must be depositing in euros then converting it later to CAD".
Which obviously makes zero sense. Yeah Im going to do this just so I can get screwed on your inflated exchange rate.
So anyways careful depositing with this company and if you have in the past I suggest you look over your bill. Because they are "mistakingly " taking money in other currencies and converting it and making whatever off their inflated exchange rate without your permission or knowledge.
I asked the person to make sure the amounts get put back on my card as to which he replies "Im sorry but we cant refund back to credit cards". Which is funny my visa has already been approved for withdraws as the payment team confirmed this the other day.
So for now, my issue is pending as the finance department is looking into this.
This casino's full review can be found right here
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