- Joined
- Aug 10, 2018
- Location
- Germany
I got my account fully verified before making my first deposit with Jetbull so that I could cash out whenever I wanted. I got the account verified no problem last Tuesday. I deposited 8k euro total over a few hours, won a nice sum, and then requested a withdrawal. Heard nothing from them for four days. Then I asked them why my withdrawal isnt processing if my account is fully verified? The first answer I got from an associate was my account was still being verified. Uh, ok even though I submitted everything and they had said my account was verified.
Then they came up with that they wanted income verification from me. I said okay, even though that's intrusive and no legitimate casino's asks for it, I was and am willing to send them whatever they want from me. This is the email they then sent me:
"Hi XXX,
Thanks for chatting with me earlier.
As it is not stated exactly what documents are needed for this request, I am confirming that no action is needed from you for now.
I am sending to check exactly what is needed for your withdrawal and we will get back to you via email.
Thanks for your patience.
Schönes Wochenende dir!
Kind regards,
Customer Care"
So they claim they need income verification from me for something they don't even have a procedure or know what or how to verify for. Again more stall tactics to not payout winnings, and Roguish behaviour. So finally (Sunday) they sent me some documents requiring pay stubs, banking info, when my last payment from my employer was, etc etc etc... So were going on almost a week now of them trying to stall as much as possible.
This is not a casino that is eager to take care of their higher playing clientel, or wants to pay you out. Their business strategy is stall stall stall so hopefully the customer loses back their balance. Unfortunately for them I have something called "self control."
I'm posting this to warn other players the tactics Jetbull is imploring. Do not expect quick cashouts from them in any capacity.
Then they came up with that they wanted income verification from me. I said okay, even though that's intrusive and no legitimate casino's asks for it, I was and am willing to send them whatever they want from me. This is the email they then sent me:
"Hi XXX,
Thanks for chatting with me earlier.
As it is not stated exactly what documents are needed for this request, I am confirming that no action is needed from you for now.
I am sending to check exactly what is needed for your withdrawal and we will get back to you via email.
Thanks for your patience.
Schönes Wochenende dir!
Kind regards,
Customer Care"
So they claim they need income verification from me for something they don't even have a procedure or know what or how to verify for. Again more stall tactics to not payout winnings, and Roguish behaviour. So finally (Sunday) they sent me some documents requiring pay stubs, banking info, when my last payment from my employer was, etc etc etc... So were going on almost a week now of them trying to stall as much as possible.
This is not a casino that is eager to take care of their higher playing clientel, or wants to pay you out. Their business strategy is stall stall stall so hopefully the customer loses back their balance. Unfortunately for them I have something called "self control."
I'm posting this to warn other players the tactics Jetbull is imploring. Do not expect quick cashouts from them in any capacity.