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Discussion in 'Casino Complaints - Bonus Issues' started by giselle, May 11, 2007.

    May 11, 2007
  1. giselle

    giselle Dormant account

    Occupation:
    Club Promotions
    Location:
    Mexico
    "support@lasseters.com.au" to me
    show details Apr 13

    Dear *deleted*,

    I do not have CasinoMeister listed as an official affiliate, but we do offer a 100% bonus on your first five deposits (conditions apply). I have applied this bonus of $100 to your account now.

    If you have any further queries, please do not hesitate to contact us.

    Kind Regards

    Rick
    Customer Care Operator
    Lasseters Online



    On April 14, 2007 at 4:24 AM, "*deleted* *deleted*" <*deleted*@gmail.com> wrote:

    >
    >I followed your link from a site Casinomeister and it said I would get a
    >sign up bonus of 100 dollars and an extra 50 dollars for that site. Please
    >tell me if you can put it in my account.
    >*deleted*
    >



    Apr 16

    Greetings. I signed up through your link on your exclusive bonus pages and this is what they told me abou the extra $50 bonus.
    *deleted*



    Bryan Bailey <bryan@casinomeister.com> to me
    show details Apr 16

    Hi *deleted*,

    Let me check into this. Looks like the right hand isn't talking to the left hand.

    Sincerely,

    Bryan

    Apr 28

    I still have not recieved it in my account.
    *deleted*

    May 7
    Then I guess now that this is a big joke about exclusive offer on your site with the lasseters casino? No answer abou tthis from anybody after 1 month.
    *deleted*
     
  2. May 11, 2007
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You need to request the "Casinomeister Signup Bonus" instead of the "signup bonus"

    I was told on the 17th of April that the extra bonus amount was being placed into your account. Have you checked on this? Or are you only posting this as a way of ragging on me in public.

    http://www.casinomeister.com/onlinecasinobonus.php#las
     
    Last edited: May 11, 2007
  4. May 11, 2007
  5. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Close but no cigar?
     
  6. May 12, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It DOES show how poorly informed CS decisions/advice can reflect badly on even the best casinos.
    As far as the player was concerned, it was a final reply, it should not have been necessary to have taken this outside of Lasseters CS. The CS should have double checked with ALL special offers based on referral.
    When such a bonus is added after rectification of a mistake, it tends to be done, and marked, as a "manual adjustment". An E-mail should then go to the player than an adjustment has been made, it will not say how much and why, this can only be determined by logging on and going to the account and transaction viewer, (or remembering what the balance was, and should be with the extra 50).
    It may be that this player did not recognise the increase in balance as the addition of the bonus, and maybe did not see, or get, the adjustment advice, and thus believes that by the beginning of May this is still dragging on.
    It would be helpful for giselle to check the account and let us know whether Lasseters have indeed rectified this, and if possible, when they did.
    Make sure to check the T & C, especially with regard to the special provisions for Blackjack Play, and making very large wagers with a bonus (WR becomes min of 100x biggest bet)
     
  8. May 12, 2007
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    There may have been some miscommunication, but I think that Giselle could have been a little more polite (towards the end and to Bryan).

    I was gonna make some popcorn and watch the fireworks, but I don't think she's coming back. :rolleyes:
     
    1 person likes this.
  10. May 12, 2007
  11. giselle

    giselle Dormant account

    Occupation:
    Club Promotions
    Location:
    Mexico
    It is dragging on. Why are you all assuming I did not look in my account? Of couse I checked and it was not added. And why did my reputation power get shot down? I follow instructions to get a bonus and it is not added after a 1 month struggle. Is that not a legitimate complaint? Is that not what this forum is for? Did I forget a secret handshake? I am not just ragging on you Byran, I am venting my frustration. The other casino I tried, city club, I play and then win and after following their instruction to open a neteller account to deposit, then they tell me I can only withdraw with moneybookers and I have to go through a whole deal with that and now this. What a mess. Well I don't think I will play any more online casinos soon. What a hassle it all is.
     
    4 people like this.
  12. May 12, 2007
  13. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    You might try playing without a bonus. Anywhere and everywhere. Please be happy. There is no problem. You were credited bonus or you will be credited bonus.
     
  14. May 12, 2007
  15. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I feel your pain. It sometimes feels likes a struggle. Recently there has been many not so player friendly changes in the industry - unfortunately you were caught in the middle of Playtech/Neteller saga.
     
  16. May 13, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It is not that you don't have a valid complaint, it is that this is very unusual for Lasseters. Some members may have felt you went a little overboard with the initial post, and this could have cost you those rep points. This is especially so when a member's first post is an attack on one of the reputable casinos. Had your tale featured an outfit like Crystal Palace, I expect you might have been commended on your restraint, as well as being called a fool for depositing there in the first place.
    Since you still cannot find the bonus, ask Lasseters to give you a print of your account transactions, highlighting the addition of the bonus they told Bryan they had added on the 17th. If they can't do this, it will be red faces all round at Lasseters, and I am sure they will come good.
    One possibility as to why this has happened is that Lasseters changed software during this time. A few minor things DID go wrong, I found that the account viewer had bugs in it, and if you checked after the change, you would not have seen the addition of the bonus if it had happened under the old software.
    I didn't lose any bonuses, but I have a sneaking feeling that some of my outstanding WR got "lost in the system", but I won't trouble them with that:D
     
  18. May 13, 2007
  19. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    i might have missed something, like an apology from giselle. It's not so difficcult.
     
  20. May 13, 2007
  21. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    lol.

    Yeah, come one giselle ... apologise for having a completely valid complaint. Especially against one of the "accredited" casinos.

    You need to be super cheerful and just make a hint that you have a complaint (whilst always stating its no big deal and casinos are super really)otherwise the likes of pinababy might get the wrong idea and think you are, well, genuinely not happy about it. Thats frowned upon.

    Or are you one of these people who, say, dont like it when you appalling service in general?
     
  22. May 13, 2007
  23. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    geeeeez:rolleyes:
     
  24. May 13, 2007
  25. bossplayer

    bossplayer Dormant account

    Occupation:
    medical
    Location:
    Kansas
    Ever go to a brick and mortar casino LOJO? People take bonuses because it is the only true form of 'comps' on the net. They aren't paying for your meals, and they dont have to pay for dealers or even have to pay overhead for all of the other things.

    Dont try to say loyalty points fulfill this role, these casinos can easily afford to give out bonuses also.
     
  26. May 13, 2007
  27. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA

    I'm playing online with the last 'bonus' I'll ever use and it is more to report here if the belle rock pays and plays fair or not, than to get 'leg up'. i have no use for the crap in general.

    Indeed, I have been to many a brick and mortar casino, they are differnet animals all together. May i suggest that the next time you go, ask for the manager. All bullsh*t evaporates in a hurry.

    i wish you the best of luck on this beautiful day:thumbsup:

    Did you read the OP?
     
  28. May 13, 2007
  29. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Well Guys to all of you who defended me and all of you who accused me..........
    Im goin to QUIT.
    After trillions spins, I realized that there is no way we can win...(lately).
    All the online casinos.........and I mean ALL of them are just collecting money before the END,( US gambling online) which is coming, and they know it.
    Ive made several dozens of deposits.........(lot of money)into all known casinos,inetbet,casino splendido,bodog,lucky nugget,.......no way.(The only place Ive won at, was (crystalpalace.......lolol)
    I love you all, I wish a great mother day to every mother...................
    Ill be around.............
    CIAO
     
    4 people like this.
  30. May 14, 2007
  31. tim5ny

    tim5ny Quit Gambling

    Go away Giselle! Did you sign up here just to be a pain in the ass?
     
    1 person likes this.
  32. May 14, 2007
  33. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    ++

    Good luck krakadic, I hope you fare well. But you can't get off here so easily, you may have to send a personal message the owner of the fora. Just say, 'I quit gambling' bye now :D I might do the same
     
    Last edited: May 14, 2007
    1 person likes this.
  34. May 14, 2007
  35. tim5ny

    tim5ny Quit Gambling

    Good thinking! You can only take a beating for so long before you wake up and say that this shit just isn't working out. If this is just a case of temporary gambler's remorse.... been there, done that ten thousand times.. then went back after I slept it off. But if it's for good, then have fun in the real world. The pot-o-gold isn't there at the end of the casino rainbow anyway.
     
    2 people like this.
  36. May 14, 2007
  37. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    That's a freakin lie and you know it... just over the horizon is the next big win and for $97 american, I'll show you how to piss in the pot too :)
     
    1 person likes this.
  38. May 14, 2007
  39. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Lojo, did you really call kakata " krakadic"....what you been drinkin boy?
     

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