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Warning: Casino Domain cant pay

Discussion in 'Casino Complaints -- Archive through Dec 2001' started by Joe, May 7, 2001.

  1. Joe

    Joe Guest

    Im afraid that something is very wrong at Casino Domain. Theyve been unable to pay their customers since early April and dont offer any reason for the delay except that theyre looking into it and will respond shortly.

    If youve got money in your account now, good luck getting it back. If youre thinking about making a deposit you might want to wait until theyre either able to secure additional funding or theyre taken over by another healthy casino.

    Im sorry to have to report this, especially since theyve enjoyed such a positive reputation in the past.
     
  2. sirius

    sirius Senior Member

    Location:
    UK
    I got paid a few weeks ago
     
  3. Sofie

    Sofie Guest

    Hi Joe,

    I am sure that you are aware that there could be any number of reasons why your money has not arrived. A few banks do not accept over seas wires to their accounts, and you also have to have in mind the "human factor". A typo happens very easily, but it is never anyones intention. Contact the casino and they will do an investigation, but because there are many banks involved in over-seas payments, it can take a few days. Please be patient, and you will get your money. CasinoDomain will keep trying until you have your money in your hand.
     
  4. Joe

    Joe Guest

    Sofie,

    It's now three weeks later and I still don't have the wire! I've spoken to senior members of their casino group so everyone's aware that my wire hasn't been sent and they don't care.

    This casino must be in serious trouble.
     
  5. sirius

    sirius Senior Member

    Location:
    UK
    I got paid quite a lot a couple of days ago.

    There have been a few problems. I saw this on a another message board:

    My name is Bjrn Nilsson and I am the casino operation manager at Net Entertainment, the company behind CasinoDomain and CherryCasino.

    First of all I would like to assure you that we are in perfectly good financial standing. We are a subsidiary of Cherryfretagen AB, a company listed on the Stockholm stock exchange with 800 employees and more than 35 years of experience from the brick and mortar casino business.

    Our total company group has six companies listed on NASDAQ with a total market cap of billions of dollars. Most likely, our casinos are the ones with the best financial standing on the Internet.

    We have not had any problems processing payments due to financial problems ever. Since there is a great deal of information that is needed for us to process a withdrawal request it happens occasionally that some pieces of information are incorrect. When information is incorrect the money will not reach the customer and it takes up to 14 days until we get this information from the recipient bank. This is not a new problem but since we are growing rapidly, we have new customers that are testing our routines and thus we have plenty of withdrawal requests each day. As far as we know, we are considered to be the best casinos on the Internet when it comes to payment systems. (recognized in the press)


    Best regards,

    Bjrn Nilsson
    Casino Operations Manager
    Net Entertainment
     
  6. sleepyhead

    sleepyhead Dormant account

    How log did it take for you to get the money?
    I just cashed out my money from Casinodomain via bank wire and it's supposed to take 1 to 3 days.

    Is that too good to be true?
     
  7. sirius

    sirius Senior Member

    Location:
    UK
    about a week or two
     
  8. Joe

    Joe Guest

    I still don't have my money!
     
  9. Uncle Sam

    Uncle Sam Guest

    Same old story; players get no money; casinos weave more bullsh*t.

    Can't wait until all these sawdust joints get crushed by the American casinos. They will develope their own software and run all these other half-rate online casinos into the ground!!

    Bye Bye Crooks!!
     
  10. Hi,

    My name is George Lindgren and I am the casino manager at CasinoDomain. I feel the need to write an answer to Mr. Joe's messages.

    CasinoDomain has been in contact with Mr. Joe and informed him that the withdrawal has been processed by us. The problem is that the fedwire number that Mr. Joe gave us is incorrect, and therefore the withdrawal was unable to be accepted by his bank.

    We have informed Mr. Joe about this and that we need the correct fedwire number before he can get his money wired. We have also informed Mr. Joe that we can solve this by sending him a check.

    This situation is of course not a situation that we are happy about and we are always working hard to assist our customers in the best way possible.

    Best regards,

    George Lindgren
    Casino Manager
    //CasinoDomain
     

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