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Bitch and Moan Warning about spin empire.com

Discussion in 'Casino Complaints - Bonus Issues' started by casinokoenig, Nov 29, 2015.

    Nov 29, 2015
  1. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland
    Hi folks,

    I recently signed up at spinempire.com - everytime i would ask for a bonus i would get one (they asked how much i want to deposit and when i said 100 they said lets deposit 200 then you get 125 %, sometimes they said i should deposit 300 so i will receive a 150 % bonus )

    Anyway i kept depositing and claiming bonus and only lost (wich happens when you play Online Slots obv.) BUT today i checked the T&C´s again after depositing another 300 for the 150 % match - and found the following term

    8. All match bonuses have maximum winnings/profit limits. Details can be found for specific bonus by contacting support.


    I think this term was added recently but i cant tell this for sure - anyway i didnt see it before and must say i was shocked since i would never have deposited that much if i knew about this rule and atm i totally regret i lost so much money on this site never really having a chance for a big win.

    The bonuses on the site have a rollover of 35x Deposit and bonus wich is very bad anyway.

    And now guess - after asking support what my maximum winnings on my 300 € deposit (+450€) bonus would be - i was told 2000! I mean wtf!! Really ? On a 300 € deposit ??!!!

    I was playing dead or alive at 3.60 - 7.20 a spin and i must say im freakin happy i did not hit big.

    I also played other slots betting between 3 and 7 €a spin (max bet allowed is 10 €).

    In the end im quite happy i found out now and at least saved that last 300 i deposited and by posting this i just want to warn all others that this casino has this rule.
    Another casino that offers Bonuses all the time but has this cashout cap in their terms is bling city (and lucky nugget and there are sure a few others - maybe we should collect them all in one thread?)
    I mean for me its totally clear i dont take a bonus if theres any max cashout limits - i mean thats why the bonus has WR no ? (and its hard enough to clear 35xD+B Bonus)


    Anyway - life goes on but for sure spin empire wont see a single € more from me!


    Oh and btw. support NEVER told me about this after adding the bonuses
     
    Last edited: Nov 29, 2015
    5 people like this.
  2. Nov 29, 2015
  3. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland
    here a typical chat log:


    20:59
    hi there
    Evie20:59
    hi
    You20:59
    can you make me a bonus offer today ?

    Evie20:59
    May I have your username please?
    You20:59
    my username is xxxx
    Evie20:59
    Just a moment please.
    21:00
    xxxxx, how much would you like to deposit?

    You21:00
    hmm depends
    Evie21:01
    give me the approximate amount and i will give you the best offers

    You21:01
    up to 200
    Evie21:03
    if you deposit 200 eur your playable balance will be 400eur

    You21:03
    okay lets do this :)
    Evie21:03
    but i have a better offer for you, xxxxx

    You21:03
    yes ?
    Evie21:06
    If you deposit 250 eur I will make your playable balance 500

    You21:06
    i can do 239 - thats all i have on my skrill account at the moment :)
    Evie21:07
    ok, lets do that :)
    You21:07
    okay
    Evie21:07
    you will get 478 to pay with
    21:07
    *to play with
    You21:08
    ok its in
    Evie21:08
    Just a moment please.
    21:08
    please, do not play now
    21:15
    Please refresh the page, the bonus is now successfully added.

    The bonus is valid for all games except jackpot. Note that not all games contribute the same percentage towards reducing wagering requirements: Slot games (excluding Classic Slots) 100%, Classic slots 50%, Table Games 1%.
    21:16
    enjoy playing :)

    You21:16
    thank you :)
     
  4. Nov 29, 2015
  5. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland
    - no word about a cap on winnings after adding the bonus as you can see..
     
  6. Nov 30, 2015
  7. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Vote with your cash and go elsewhere.

    Just be really glad that you didn't get a huge win like you said.
     
    1 person likes this.
  8. Nov 30, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Terrible, I cannot see no wager on the site, I did see this term low,



    Instalments of 500
    Warning about spin empire.com: se.jpg,Nov 30, 2015

    If no terms are there than they should tell you, This site has been mentioned a few times on here, On the evrymatrix software :eek:


    There is a thread here http://www.casinomeister.com/forums/showthread.php?t=66216&page=3 they belong to the dreaded slotobank, Eveymatrix cut them of or well they said did
     
    2 people like this.
  10. Nov 30, 2015
  11. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland

    Oh man - if i only read this earlier - thanks for the link
     
    1 person likes this.
  12. Dec 1, 2015
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Great catch Spintee! :thumbsup:

    Looking deeper - it get's even worse!
    Found these T&C's on the welcome bonus page:

    10. The maximum bet is 4.99 credits, NOT 5.00 credits = CRAZY!

    11. They are offering a 125% bonus up to €1,000. So deposit €800, get €1,000 bonus = start play with €1,800.
    WR of (D+B)x35 = €63,000 wagering. With a max bet of 4.99, that is a minimum of 12,262 spins...
    And after doing all that WR the MOST you can cash-out is the €1,800 you started with! :eek:

    12. Same as the term 9 you found in the General Bonus Terms: So if you take the full welcome bonus and make the low max win above, you will have to withdraw TWICE just to get your deposit back, and TWICE more to get your winnings. :eek2:

    I have been listing Spin Empire on my website for the last 5 months: Now I don't know if they've changed ALL these terms or if I somehow overlooked them (they definitely have changed the max bet, as I know that was €/£10 before) - but I do know they are coming off my site RIGHT NOW!
    Those terms are bordering on criminal :mad:

    KK
     

    Attached Files:

    6 people like this.
  14. Dec 1, 2015
  15. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    I remember them trying a lot of different tactics (shills and whatnot) to try to convince us that they weren't associated with the rogue Slotobank - although, to me, it was abundantly clear that they were/are. Nice to pretty much get this association confirmed now that their true colours are showing.

    EDIT: My favourite was when live chat of Spinempire gave me a Slotobank address to e-mail my concerns to (I had not mentioned anything about Slotobank), and later claiming that was a human error :D
     
    2 people like this.
  16. Dec 22, 2015
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I was told back on Dec-1st that these issues have been addressed, so I went to have a look today... It doesn't look much better to me - in fact, IMO it's worse.

    For starters, they have TWO lots of bonus terms - one for the special "Christmas Offer", and one set of regular bonus terms. Each set is different, so players could easily read the wrong set when claiming a bonus and accidentally break the rules.

    The three terms above now read:
    The maximum bet for the Xmas Bonus is still 4.99 credits (i.e. NOT 5.00 credits).
    The maximum bet for other bonuses is 9.99 credits (i.e. NOT 10.00 credits).

    For the max win with a bonus, both sets of terms now say:
    "All match bonuses have maximum winnings/profit limit. Details can be found for specific bonus by contacting Support."
    So there is still a max win - but you have to contact support to ask what it is! :eek2:

    There is still a maximum cash-out of €500 per transaction for the General Bonuses (says it applies to ALL bonuses).
    The Xmas Bonus rules do not mention this all all... :(

    IMHO these terms are all still CRAZY!

    KK
     
    5 people like this.

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