Warnig: Players Palace Casino (Play Share) - read this

poser

Experienced Member
Joined
Aug 17, 2007
Location
Hamburg
Hi,

Be aware, that in this casino, you may get wrong info from support and they don NOT follow their own terms:

I played the free play promo and wanted to tranfer the winnings. For this, you have to make a min. depsoit of 50.
Before, I read in the free play terms that:

- Upon a withdrawal, the Bonus Account balance is reset to zero. This means that a Player can choose to withdraw their deposit, but will subsequently lose any bonus money remaining in the Bonus Account.

- And, there are NO wagering req. in theese terms, so I asked the chat:

tccrxxxxxxxx: Ist es mglich den Bonus verfallen zu lassen, also auszuzahlen bevor man alles umgesetzt hat (steht so in den Free Play Terms)
tccrxxxxxxxx: ?
tccrxxxxxxxx: Upon a withdrawal, the Bonus Account balance is reset to zero. This means that a Player can choose to withdraw their deposit, but will subsequently lose any bonus money remaining in the Bonus Account.
Yasmin: ja, ganau!
tccrxxxxxxxx: aha


It's german, I ask: "Is it possible to let the bonus go to zero and request a withdraw, before all wagering req. is done ?"
Clear answer: YES, FOR SURE !!!
The wagering req. is 40 times, btw.

BUT WHAT DO YOU THINK. AFTER DEPOSIT, NO WITHDRAW IS POSSIBLE...

I wrote a mail, asking they should at least tell their support their own rules, but they just said I got the right answer and quoted a term from their "100% Welcome Bonus", wich is NOT WHAT I GOT, where it says: "No withdraw is honored, before all wagering is done"
BTW, in those terms, they have this term too:

Upon a withdrawal, the Bonus Account balance is reset to zero. This means that a Player can choose to withdraw their deposit, but will subsequently lose any bonus money remaining in the Bonus Account.

So, in theese terms, they have BOTH, YES and NO....

I blame them, because I didn't had the welcome bonus AND asked the chat before...

Cheers
 

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