Non-Bonus Complaint waiting for 6 withthdraws since april23 first one 80$ at vidieo slots need help

samdog21

Senior Member
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jacksonspoint ontario canada
re videoslots withdraw issued been waiten since april 23 for 80$ withdraw via citadal total of 6 withdraws but it gets weird got my scond withdraw of 150$ on the 25th 2 before 1 so now 5 bankin days since te 80 they owe me total 710$ emailed screenshots callback. allways diffrent answer been playim there over a year never issues citadel takes 24hrs -36hrs for banktransfer need your help ty
samdog21
 

Mouche12

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Why not send a PM to the rep Dan, he's wonderful. Click on the Staff and iGaming Reps option on the top ribbon, you'll see him listed there. Good luck!
 

bjtaz44

Full Member
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Dec 29, 2013
Location
Far north
Having the same issue 3 withdrawals all the same time got the first, but now 5 days past never got the other 2, but withdrew 2 days later got those already but still waiting for the previous withdrawals that seemed to vanished. Bad thing is they are over 8grand so very frustrated where they are and support as always doesnt give a shit they think its the norm. Time to put videoslots on the do not play list for me i have non stop issues and they dont give a f. If it was 100 dollars fine but they stressing me out when i finally get a big win. And yes to add it is citadel for me also...something is up
 

Borgie

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Having the same issue 3 withdrawals all the same time got the first, but now 5 days past never got the other 2, but withdrew 2 days later got those already but still waiting for the previous withdrawals that seemed to vanished. Bad thing is they are over 8grand so very frustrated where they are and support as always doesnt give a shit they think its the norm. Time to put videoslots on the do not play list for me i have non stop issues and they dont give a f. If it was 100 dollars fine but they stressing me out when i finally get a big win. And yes to add it is citadel for me also...something is up

Have you messaged Dan ?
 

Dan.Videoslots

Dormant account
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Apr 15, 2015
Location
Malta
Hello everyone,

I have been in touch with both bjtaz44 and samdog21, if there is anyone else experiencing issues please send me a message and I will investigate this immediately.

Best regards,
Daniel.
 

bjtaz44

Full Member
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Dec 29, 2013
Location
Far north
All I want is the trace numbers or what ever you guys call it because my bank wants to help at least but your refusing to give them to me, so why? Does it cost you money for that info? I'll pay the fee if it does I would like my 8 grand before this week is gone also.
 

samdog21

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Have you messaged Dan ?
i feel your pain seems bigger casinos get they dont care i won give up been threw this with other casinos thats why started with vd never no probs till now and yes they should but them on the table . samdog21 8grand i would fly over there lol
 

Dan.Videoslots

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Location
Malta
Hello bjtaz44.

The handling time for your withdrawal has not yet passed and, unfortunately, we cannot trace a transaction before that. The transaction ID, however, can be found by hovering over the transaction in "Account history" on your account, just make sure to hover the mouse over the entry in the "Transaction type" row.

Best regards,
Daniel.
 

Borgie

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I'm confused. Can't trace a transaction ? What does that mean ? That you're not sure there was a transaction or there was one and now nobody knows where money has gone ? Just makimg me feel very uncomfortable especially for 8k .
 

Dan.Videoslots

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Location
Malta
Hello Borgie,

My use of the word "cannot" was, perhaps, a bit strong.

What I meant to say is that unless a transaction has taken longer than the handling time for that method, we will not investigate it further. If we receive a contact after the handling time has ended we will, of course, contact the provider and track it down from our side.
 

bjtaz44

Full Member
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Dec 29, 2013
Location
Far north
iam tryin brother but ripped of at other casinos so faith is hard to com by but vd allways been good so iam havin faith ty
So samdog21, you still haven't got yours? What bank do you use? Yours was before mine i think so I'm really going to be waiting. I think if two people have the exact same issue it should be investigated ? No? If it was casino funds the whole world would stop till they found it. I'm getting withdrawals made later in the week and not those first ones banks dont just put them aside and say I'll do it later.
 

samdog21

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So samdog21, you still haven't got yours? What bank do you use? Yours was before mine i think so I'm really going to be waiting. I think if two people have the exact same issue it should be investigated ? No? If it was casino funds the whole world would stop till they found it. I'm getting withdrawals made later in the week and not those first ones banks dont just put them aside and say I'll do it later.
So samdog21, you still haven't got yours? What bank do you use? Yours was before mine i think so I'm really going to be waiting. I think if two people have the exact same issue it should be investigated ? No? If it was casino funds the whole world would stop till they found it. I'm getting withdrawals made later in the week and not those first ones banks dont just put them aside and say I'll do it later.
 

samdog21

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bmo in canada never had issues before april 23 was first withdraw but got 2nd one for 150$ thats it they into me for710$ still waitin for 1st withdraw ya they should up it this big time mote than 1 person
 

bjtaz44

Full Member
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Dec 29, 2013
Location
Far north
Well I'm CIBC so it's not the bank connection, citadel I think is the issue I dunno, just wish it was a smaller dollar amount i wouldn't have to panic as much lol....I already made plans for this money thinking it would be same time as all others 24hrs.. oops my bad.
 

bjtaz44

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Far north
Just withdrew 6 grand if I get it Friday before last weeks I know something went wrong (that I already know has) maybe it will get looked into?...here is hoping
 

Steviedoo

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He told me to go through support he won't help, so there's my faith gone.

videoslots is a trusted casino...don't know why dan would say that.
he's usually very helpful.

and didn't he say he was gonna contact you?
 
Last edited:

Dan.Videoslots

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Apr 15, 2015
Location
Malta
Hello everyone,

I try to be available to help anyone that contacts me here, but there are limitations on what I personally can do and collecting sensitive information is one of those things, as I cannot ask anyone to send me documents via the forums. What I can do, however, is to advise on how to resolve a situation and follow the case from beginning to end, making sure that everything is following the routines we have in place.

Best regards,
Daniel.
 

lockinlove

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I have had withdraws rejected by my bank before. Problem was videoslots never told me it was rejected. I was very busy with work so I sort of forgot about it. When I did get around to it 3 weeks later I looked through my banking and realized I was never paid approx $600.

I had to send in bank documents to show I never got the money and then videoslots resent it. They should be able to track it without me having to provide that though and I do recall I was quite pissed there was no follow up whatsoever when by withdraw was returned to them.

I have a feeling this is the same situation and they want your bank statements too
 

bjtaz44

Full Member
Joined
Dec 29, 2013
Location
Far north
In my case...bank knew nothing about this...I had large withdrawals so now they think its Citadel that has a $9500 24hr limit per account so I didnt know this and went and did it again and same thing happened, one out of three withdrawals showed. Wish they would of not allowed the withdrawals all at once then because this waiting to come back and try again is frustrating. So still have over 13grand floating around in cyber world.
 
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