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WARNING Wagerunit is bungling payments, confiscating winnings, and ignoring player complaints

Discussion in 'Casinomeister Warnings' started by maxd, Apr 8, 2010.

    Apr 8, 2010
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    A player came to us with an issue where the casino had denied a withdrawal citing insufficient WR, issued and mailed a check for it anyway, approved then denied a subsequent withdrawal attempt (after the additional WR had been fulfilled) on the grounds that the player had "failed to report a false credit", closed the player's account and then canceled the original check leaving the player with nothing plus charges from the bank for a stopped check.

    When we attempted to contact the casino they ignored several such attempts and finally told the player "your check will be paid after 6 months from your last deposit" with no explanation or compensation for the stopped check.

    Warning: Wagerunit is bungling withdrawals, confiscating winnings without justification, and cancelling payment checks without warning. Attempts to raise player issues are being ignored. Players are advised to avoid this casino.

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