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Virus help

Discussion in 'Computers and Internet Geekland' started by jenn1381, Jun 18, 2012.

    Jun 18, 2012
  1. jenn1381

    jenn1381 Meister Member

    Data Management Assistant - Health unit
    Hoping someone who is tech/computer virus savvy will know what to do and take a moment to reply... my computer has a virus - Gen:Variant.Kazy.76234 to be precise... I cannot get rid of it. Virus scanner (Rogers Online Protection) finds it, but cannot delete or quarentine it. Any other program I've tried (Panda, Zonealarm) doesn't even detect it at all. There is very little info about it online, other than it's a bad one... the instructions on how to get rid of it are greek to me. I did a system restore, but it didn't work - the virus somehow lived through it.

    Anyone know anything that will work? Willing to pay for a program as long as it will work and delete it! I've been trying to get rid of it all day, I am out of idea's :(
  2. Jun 18, 2012
  3. Resakaye

    Resakaye Dormant account

    It is very important that when you did the restore that you go into safe mode and log into admin. This is the only way to remove virus with a restore--if it is going to work at all... Good luck---Tech Resa
  4. Jun 18, 2012
  5. rockycatt

    rockycatt meistercatt

    You must register/login in order to see the link.Gen:Variant.Kazy.76234
  6. Jul 18, 2012
  7. Mousey

    Mousey Ueber Meister Mouse

    Pencil Pusher
    From what I've read, this one is a nasty one to try to deal with on your own. If you have a purchased/subscribed AV or internet protection, it might be worth your time to contact their customer support for help.
  8. Jul 19, 2012
  9. weesie

    weesie Ueber Meister

    Old bag lady with a laptop
    We have used Trend Micro for several years now. We think they are great. Pay once a year for about $40, I think.

    We have never had a problem.

    The service is good for up to 3 computers.

    I believe there are some free ones out there, but, I don't know that for sure.
  10. Jul 19, 2012
  11. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    i am using AVG
    free edition
    maybe give it a try??
  12. Jul 20, 2012
  13. griffon51

    griffon51 Dormant account

    hgv driver
    dorset uk
    Hi Jenn, sorry you got virused. Note that you are in data management, does that give you an access to your techies, maybe they could help.do you know where you picked it up that could be useful to know.
    Not that it helps now,I clone my hd to a remote weekly just in case also my IP provides a storage vault for important stuff,I add this info cos I got virused back in the day and could not get out of it short of complete dump off the hd and re install OS.thereby losing all files etc,but now safe in double storage remotely.
    Virus protection has moved along considerably since then,plenty good products available but you do need to follow what it says on the tin,personally I get by with m'soft in house and BT running in tandom, never had a prob.Sorry if I am stating the obvious but when you ran restore you did go back beyond the date of infection...
    Hope you get better soon..... Grif
    Last edited: Jul 20, 2012
  14. Aug 7, 2012
  15. rymetymeuk

    rymetymeuk Dormant account

    hey Jenn1381

    are you still needing assistance with this virus removal?


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