Bonus Complaint virtualcitycasino

Inna26

Dormant account
Joined
Sep 25, 2015
Location
Poltava
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After registration, I get a bonus $ 20, make a minimum deposit and play for a long time, after 7-8 hours of bonus played in the general result was $ 466, $ 450 delivered to a conclusion and sent the requested documents. After 10 hours, I tried to sign in but I blocked him for suspicion that I was already an account in 2014 (but this is not possible, in 2014, I was in the casino has not played). Casino has not provided any evidence or simply do not respond to my letters!
Today, wrote a complaint to the eCOGRA hope will understand!
Did anyone similar problems? Where else can you write that would do justice?
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hi! First of all, i would like to welcome you here on CM.

Second -
Do not post a complaint without notifying the appropriate casino representative here. If you cannot locate the appropriate casino rep, please inform us by stating so in your initial post. FAILURE TO NOTIFY THE CASINO REP MAY JEOPARDIZE YOUR ACCOUNT.
I think it is clear term, no? Written on visible place...

You need to PM Renee, she is a rep for CR group and she is pretty good! :)
Here is a link: https://www.casinomeister.com/forums/members/12872/
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
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After registration, I get a bonus $ 20, make a minimum deposit and play for a long time, after 7-8 hours of bonus played in the general result was $ 466, $ 450 delivered to a conclusion and sent the requested documents. After 10 hours, I tried to sign in but I blocked him for suspicion that I was already an account in 2014 (but this is not possible, in 2014, I was in the casino has not played). Casino has not provided any evidence or simply do not respond to my letters!
Today, wrote a complaint to the eCOGRA hope will understand!
Did anyone similar problems? Where else can you write that would do justice?

Edit: got the name wrong.

Contact the rep as suggested
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Virtual City has been a very rogue casino for more than a decade. I would be surprised if they changed lately.

Hence, i doubt you will see your withdrawal being paid. They will use stalling tactics until you give up.

Why? They send LOTOFHELLGODDAMNLOTOFSPAM but i never saw anything really rogue from this group.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Why? They send LOTOFHELLGODDAMNLOTOFSPAM but i never saw anything really rogue from this group.

Sorry understood the name wrong when i first read the post.

There is Virtual City Casino belonging to the Casino Rewards Group running on MG software and The Virtual Casino running on RTG. 1 is ok, 2 is the rogue one
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Sorry understood the name wrong when i first read the post.

There is Virtual City Casino belonging to the Casino Rewards Group running on MG software and The Virtual Casino running on RTG. 1 is ok, 2 is the rogue one

No problem here, we all sometimes get something wrong :)
 
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