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Bonus Complaint virtualcitycasino

Discussion in 'Casino Complaints - Bonus Issues' started by Inna26, Sep 25, 2015.

    Sep 25, 2015
  1. Inna26

    Inna26 Dormant account

    Occupation:
    Продавец
    Location:
    Poltava
    You must register/login in order to see the link.
    After registration, I get a bonus $ 20, make a minimum deposit and play for a long time, after 7-8 hours of bonus played in the general result was $ 466, $ 450 delivered to a conclusion and sent the requested documents. After 10 hours, I tried to sign in but I blocked him for suspicion that I was already an account in 2014 (but this is not possible, in 2014, I was in the casino has not played). Casino has not provided any evidence or simply do not respond to my letters!
    Today, wrote a complaint to the eCOGRA hope will understand!
    Did anyone similar problems? Where else can you write that would do justice?
     
  2. Sep 25, 2015
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Hi! First of all, i would like to welcome you here on CM.

    Second -
    I think it is clear term, no? Written on visible place...

    You need to PM Renee, she is a rep for CR group and she is pretty good! :)
    Here is a link: http://www.casinomeister.com/forums/member.php?u=12872
     
    2 people like this.
  4. Sep 25, 2015
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Edit: got the name wrong.

    Contact the rep as suggested
     
  6. Sep 25, 2015
  7. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Why? They send LOTOFHELLGODDAMNLOTOFSPAM but i never saw anything really rogue from this group.
     
  8. Sep 25, 2015
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry understood the name wrong when i first read the post.

    There is Virtual City Casino belonging to the Casino Rewards Group running on MG software and The Virtual Casino running on RTG. 1 is ok, 2 is the rogue one
     
  10. Sep 25, 2015
  11. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    No problem here, we all sometimes get something wrong :)
     

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