I had not reported this issue before because just as I was getting ready to post, The Virtual Group was put on the rogue list. I had avoided the casino until they were placed on probation at Casinomeister. I thought that would cause them to be straight.
On 1/25/06 I requested a withdrawal of 732 dollars. Virtual paid me 220 dollars which represented my last two deposits. I had previously played some slots with a "banking feature." On this visit, I played those slots, hit a very lucky bonus win and requested my withdrawal. There was nothing at that time disallowing the play that I just described. Now there is a specific statement in the terms and conditions. My guess is that my situation inspired the inclusion of this statement.
Repeatedly I was told by Virtual customer service that they would correct the issue. Even Danny seemed inclined to assist, but then told me that I had played in a manner that the management deemed "unfair" so I would forfeit my winnings.
Since you are taking Virtual off the Rogue List, I felt that I should express my dissatisfaction with them. I understand their position, but I have lost money to them in the past when I misread or misunderstood their terms. This time, I carefully checked and abided by their written terms at the time. The fact that they added a specific restriction regarding this matter AFTER MY ISSUE HAD OCCURRED indicates to me their understanding of my position also, but they refuse to transfer my 512 dollars to Neteller.
Thank you for any help you might give. My Virtual username is bgammonb.
Also I am grateful for your past help.
Clark Benson
On 1/25/06 I requested a withdrawal of 732 dollars. Virtual paid me 220 dollars which represented my last two deposits. I had previously played some slots with a "banking feature." On this visit, I played those slots, hit a very lucky bonus win and requested my withdrawal. There was nothing at that time disallowing the play that I just described. Now there is a specific statement in the terms and conditions. My guess is that my situation inspired the inclusion of this statement.
Repeatedly I was told by Virtual customer service that they would correct the issue. Even Danny seemed inclined to assist, but then told me that I had played in a manner that the management deemed "unfair" so I would forfeit my winnings.
Since you are taking Virtual off the Rogue List, I felt that I should express my dissatisfaction with them. I understand their position, but I have lost money to them in the past when I misread or misunderstood their terms. This time, I carefully checked and abided by their written terms at the time. The fact that they added a specific restriction regarding this matter AFTER MY ISSUE HAD OCCURRED indicates to me their understanding of my position also, but they refuse to transfer my 512 dollars to Neteller.
Thank you for any help you might give. My Virtual username is bgammonb.
Also I am grateful for your past help.
Clark Benson
. I myself will never be playing there again though.
