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Virtual Roguery

Discussion in 'Casino Complaints - Bonus Issues' started by bgammonb, Oct 25, 2006.

    Oct 25, 2006
  1. bgammonb

    bgammonb Dormant account

    Location:
    Winston-Salem, NC
    I had not reported this issue before because just as I was getting ready to post, The Virtual Group was put on the rogue list. I had avoided the casino until they were placed on probation at Casinomeister. I thought that would cause them to be straight.

    On 1/25/06 I requested a withdrawal of 732 dollars. Virtual paid me 220 dollars which represented my last two deposits. I had previously played some slots with a "banking feature." On this visit, I played those slots, hit a very lucky bonus win and requested my withdrawal. There was nothing at that time disallowing the play that I just described. Now there is a specific statement in the terms and conditions. My guess is that my situation inspired the inclusion of this statement.

    Repeatedly I was told by Virtual customer service that they would correct the issue. Even Danny seemed inclined to assist, but then told me that I had played in a manner that the management deemed "unfair" so I would forfeit my winnings.

    Since you are taking Virtual off the Rogue List, I felt that I should express my dissatisfaction with them. I understand their position, but I have lost money to them in the past when I misread or misunderstood their terms. This time, I carefully checked and abided by their written terms at the time. The fact that they added a specific restriction regarding this matter AFTER MY ISSUE HAD OCCURRED indicates to me their understanding of my position also, but they refuse to transfer my 512 dollars to Neteller.

    Thank you for any help you might give. My Virtual username is bgammonb.
    Also I am grateful for your past help.

    Clark Benson
     
  2. Oct 25, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The PAB section shoulod be up sometime tomorrow. Please submit a PAB and I'll have the right people take a look at this.
     
  4. Oct 26, 2006
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Hello, Clark - it's been a while since I have seen you posting so it's good to see you back. Did you get a screenshot of the T&Cs when you played by any chance?
     
  6. Nov 15, 2006
  7. bgammonb

    bgammonb Dormant account

    Location:
    Winston-Salem, NC
    I posted a pab as you requested, but I don't find it in the list of complaints. Please advise. Thanks.
     
  8. Nov 15, 2006
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I don't list the complaints simply because I just don't have the time. But yours was forwarded. You should hopefully hear something soon.
     
  10. Nov 16, 2006
  11. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    Oh heck, I thought these guys would stay Rogue forever. I had them close and lock my account after they decided during a live chat session to raise my WR to 60X because I was doing well and ready to cash out. I argued a bit with the live chat CS and Danny and I exchanged some emails, no one could point me to anything in writing on the website or anywhere else that said I had to meet the 60X they just said I had to even though I never once played any games that would bring the 40X to 60X in fact they don't even have a 60X wr anywhere on their website for any game that you would want to play including blackjack. So all in all if you play there chat with the live chat and ask about the coupon you want to use, then chat with them a second time and ask again since you will get more than one answer. Save the chat sessions and play at your own risk :). I myself will never be playing there again though.
     
    Last edited: Nov 16, 2006
    1 person likes this.
  12. Nov 24, 2006
  13. bgammonb

    bgammonb Dormant account

    Location:
    Winston-Salem, NC
    The casino offered a "free chip" for the amount they owed me. 20x playthru or 30x on blackjack seemed like a fair compromise. I accepted the free chip and lost the money, but I feel that they did negotiate a fair and reasonable settlement. It seemed obvious that the influence of casinomeister.com precipitated the resolution. Thanks for the help. Wish I'd won. But that is why it is called "gambling"
     
  14. Dec 1, 2006
  15. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    So, Virtual "gave" you a $512 "free chip" and you had to wager that 20 or 30X?
    What they did was, they "allowed" you to use YOUR money that you were cheated out of, from the very beginning to gamble with.
    And with a "DUMP" like Virtual .... of course you were going to lose.
    Did you really think that they'd let you win?
    You call this "a fair and reasonable settlement"?
    I truly don't mean to sound nasty toward you bgammonb but, these people ... especially Danny ... SUCK!!!
     
    Last edited: Dec 1, 2006
  16. Dec 1, 2006
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Welcome back Lanidar :D
     
  18. Dec 1, 2006
  19. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey

    Thank You.
    I've been very busy with personal situations here at home.
    I've been out of the loop for quite a while.
    But, it seems that some things never change.
    The Virtual Group is still screwing the player and the still aren't being punished properly.
    They belong on a "SUPER ROGUE LIST" and should never be removed.
    I can't understand why you would want to put them on probation when you have at least two players that have very recent complaints.
    AND, I haven't really had the time to search.

    I have mentioned many times, in many forums that I will never cease to berate them and call a spade a spade.
    They are the VERY WORST of the WORST.

    Thanks again for the Welcome Back :D
     
    1 person likes this.
  20. Dec 2, 2006
  21. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Nice post lanidar. You summed it up pretty nicely. I like the Super Rogue list -part the most.
     
  22. Dec 2, 2006
  23. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    Thanks Cyprean.
    I used to have a site called Insomniacs Lounge, which was mostly run by my very good friend and partner Jinnia.
    I'm not going to get into an old story about us.
    But, she and I have sworn to do our VERY BEST to keep players away from this CRAP HOLE GROUP.
    Good luck playing. :D
    Be sure to warn your friends about Virtual.
     

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