- Joined
- Jun 30, 1998
- Location
- Bierland
In case you missed this week's newsletter, Virtual Casino has implemented a new innovative marketing strategy - dissin' the competition. This was forwarded to me today from a VC player:
From : Danny <danny@casinosupportcenter.com>>
Sent : Tuesday, July 20, 2004 1:28 AM
To : <"Undisclosed-Recipient:, "@sendmail.thevirtualsupport.com>
Subject : new danny letter of the day
There Are Good Ideas
There Are Great Ideas
Then There Are Ideas That Meet A Better Higher Standard
And Those Are The Only Ideas That Matter
That Is Reality
And That Reality Is Virtual Meeting A Better Higher Standard
Have something to say about the casino or myself send it for me to post here
Letter of the Day
Danny I'm sending you a copy of a complaint I have with xxxxxxxxcasino.
You might be able to direct me to someone who can help or maybe you can. I
should have listened to you and stayed away from this casino. I had an
account with this casino for about 8 months. About 3 weeks ago I won $400.
My brother wanted to join so he opened an account at his house. The next
day he played at my house under his account. After a couple of days at his
house he won $600. Then this casino froze both of our
accounts saying we have multiple accounts. I discussed this matter with
xxxxx at accounting he said you need to prove that he is a different
person with a different ip address id and etc. so he did. He sent lots of
identification. They released both of our accounts. I still was waiting
for my withdrawal so was my brother. A few days later they closed both of
our accounts again. They insisted that we have multiple accounts because
he played on my computer. Basically the conversation went nowhere. He just
kept on saying that we have multiple accounts and that we both will not
get paid. There system detected it even though we proved who we both are
and opened separate accounts. We proved who we are but they proved
nothing... they keep saying our system detected multiple accounts and we
will not get paid. They offer no help and wished me good luck when I said
I will complain to someone. I hope you can help or direct me to someone
that can. I played at havana, casino delrio, casino lasvegas, and the
virtual casino. All have paid me with no problem, with a good support
staff. What do I do? I sent this letter to interactive gaming council. I
never heard of them. Ok Danny now my brother is thinking of joining your
casino because he has seen how helpful you are. If he opened an account at
his house can he then play on my computer with his account? Thanks Kevin.
Account namexxxx
Danny comments: Kevin Kevin Kevin. Why didnt you listen? We know you
guys play other casinos, that's fine, but please be careful of who you
choose. There are a lot of fly by nights out there. You are the 4th
player I have to have played there and not got paid. Go to
Link Removed ( Old/Invalid) and file a complaint.
They are very helpful One of my players got paid 36 hrs later after filing and she
waited for a long time before that. Good Luck
I've removed the player's account number which the casino had left in the email. Brilliant!
I think most of us know which casino VC is referring to. This is almost verbatim word for word from the complaint posted here - and which was submitted via "Pitch a Bitch". Apparently the player simply explained his problem to the casino, asking for advice (and asking if this is acceptable at VC). What a clever thing on the casino's part to use this against the competition. :notworthy
Good going VC! Me thinks you've broken your probation.
From : Danny <danny@casinosupportcenter.com>>
Sent : Tuesday, July 20, 2004 1:28 AM
To : <"Undisclosed-Recipient:, "@sendmail.thevirtualsupport.com>
Subject : new danny letter of the day
There Are Good Ideas
There Are Great Ideas
Then There Are Ideas That Meet A Better Higher Standard
And Those Are The Only Ideas That Matter
That Is Reality
And That Reality Is Virtual Meeting A Better Higher Standard
Have something to say about the casino or myself send it for me to post here
Letter of the Day
Danny I'm sending you a copy of a complaint I have with xxxxxxxxcasino.
You might be able to direct me to someone who can help or maybe you can. I
should have listened to you and stayed away from this casino. I had an
account with this casino for about 8 months. About 3 weeks ago I won $400.
My brother wanted to join so he opened an account at his house. The next
day he played at my house under his account. After a couple of days at his
house he won $600. Then this casino froze both of our
accounts saying we have multiple accounts. I discussed this matter with
xxxxx at accounting he said you need to prove that he is a different
person with a different ip address id and etc. so he did. He sent lots of
identification. They released both of our accounts. I still was waiting
for my withdrawal so was my brother. A few days later they closed both of
our accounts again. They insisted that we have multiple accounts because
he played on my computer. Basically the conversation went nowhere. He just
kept on saying that we have multiple accounts and that we both will not
get paid. There system detected it even though we proved who we both are
and opened separate accounts. We proved who we are but they proved
nothing... they keep saying our system detected multiple accounts and we
will not get paid. They offer no help and wished me good luck when I said
I will complain to someone. I hope you can help or direct me to someone
that can. I played at havana, casino delrio, casino lasvegas, and the
virtual casino. All have paid me with no problem, with a good support
staff. What do I do? I sent this letter to interactive gaming council. I
never heard of them. Ok Danny now my brother is thinking of joining your
casino because he has seen how helpful you are. If he opened an account at
his house can he then play on my computer with his account? Thanks Kevin.
Account namexxxx
Danny comments: Kevin Kevin Kevin. Why didnt you listen? We know you
guys play other casinos, that's fine, but please be careful of who you
choose. There are a lot of fly by nights out there. You are the 4th
player I have to have played there and not got paid. Go to
Link Removed ( Old/Invalid) and file a complaint.
They are very helpful One of my players got paid 36 hrs later after filing and she
waited for a long time before that. Good Luck
I've removed the player's account number which the casino had left in the email. Brilliant!
I think most of us know which casino VC is referring to. This is almost verbatim word for word from the complaint posted here - and which was submitted via "Pitch a Bitch". Apparently the player simply explained his problem to the casino, asking for advice (and asking if this is acceptable at VC). What a clever thing on the casino's part to use this against the competition. :notworthy
Good going VC! Me thinks you've broken your probation.