Virtual casino owes $1100 - not responding to emails

crazyfool

Dormant account
Joined
Feb 7, 2006
Location
UK
I originally played at virtual casino last year and they took so long to pay up that I vowed never to touch them again. But after hearing that casinomeister had placed them back on probation, and that they had supposably improved there customer service and payouts etc.. I thought I would give them another chance.

Then in Feb 2007 I recieved this email:

Dear ***my full name***,

This is Roger, Manager of The Virtual Casino and I've noticed you haven't been back for a while. Well, now's the time to come visit and check out the new casino. You're going to like what you see.

I want to see you in the casino again and I'm going to personally welcome back with "Today's Manager Bonus". That's right, I'm going to personally give you a $20 Free Chip so you can try out all the new games and improve your chances of winning. Just go to the cashier and redeem the coupon NEW2007** You can't say no to free cash. So come on back now.

Your PlayerID in Virtual Casino is: ***my account name***

After you have tried out the casino on the free chip why not make a deposit and win some real BIG money. Use this coupon code:

NEW2007BIG
375% Bonus +
200% Cash Back +
100% Free Chip
Deposit $25 or More
(this offer is for players who haven't played in the last 30 Days)

So I deposited and had ended up with what should have been a $1100 withdrawal (the actual amount was higher than this but $1100 was due to the non cashable nature of the bonus and max cash out terms). I contacted support to confirm I had met the wagering requirements and support told me I could not cash out as I wasn't allowed to redeem bonuses.

I pointed out to the cs rep the following facts:

1. I had never been told I wasn't allowed to redeem bonuses - surely if they ban you you have to at least be told, or have the coupon function disabled. But he just said "it was up to me to check"
2. They sent me an email addressed to me using my full name and including my account name with the bonus, which appeared account specific.

He just said to email the manager, which I did, but recieved no reply. When I contacted CS again they said I had to speak to "roger" but he had "just stepped out of the office". During this run around I put in for the withdrawal because I know how long they take to pay and figured I should get the ball rolling whilst I sorted it out.

I hear nothing for a couple of weeks and then attempt to log into the casino to check the status of the withdrawal only to find my account has been cancelled - no one told informed of this and no money (not even the initial deposit) has been paid.

I contacted CS who again told me I "had to speak to roger", so I emailed him asking for a resolution. That was 3 days ago and I'm still being ignored.

By the by, I use a private email address which I pay for that has *no* spam filters on it. So theres no chance an email has gone missing.

I have, obviously, still got copies of all emails etc...

So in my eyes, they owe me $1100, and to be honest, I'm going to get it. I will PAB and file a dispute with the RTG regulators (if there is one), but I wanted to also warn everyone to stay away - which you probably are all doing anyway!
 

crazyfool

Dormant account
Joined
Feb 7, 2006
Location
UK
Oh also, I double checked that their terms have no rule about players not being able to redeem bonuses if they have cashed out more than they have deposit, like cool cat has.
 

crazyfool

Dormant account
Joined
Feb 7, 2006
Location
UK
Update: Issue filed with Hastings

Casinomeister: Do you want to me hold off PAB'ing whilst they deal with it? I ask as I know you have in the past asked for all complaints regarding the virtual group to be brought to your attention as you had them on "probation".
 

crazyfool

Dormant account
Joined
Feb 7, 2006
Location
UK
Erm... does anyone know if Hastings is actually up and running? Because I've recieved an email from "[email protected]" confirming my dispute and if I click the link it goes through to a page with "test" disputes on it.

I thought montana had shut down?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Royal

Erm... does anyone know if Hastings is actually up and running? Because I've recieved an email from "[email protected]" confirming my dispute and if I click the link it goes through to a page with "test" disputes on it.

I thought montana had shut down?

Looks like you were set up by this "Roger" to be Royally Screwed. Perhaps you won previously, and they want it back whatever stunt they have to pull. If you cannot rely on a personal invitation from the manager to be above board, then nothing else they may claim to any other player should be taken seriously.

If he was the "manager", he is senior to the CS who claimed you could not redeem bonuses. Since you were sent the offer, you have in effect checked that you can redeem coupons, so that point is irrelevant.

Believing in this group after they had attempted to screw you over before was a bit silly, and probably resulted from a misunderstanding of what "on probation" at casinomeister actually means. It does NOT mean the casino have done anything more than stop generating complaints for a while, and forwarded a promise that they have changed. During this time, depositing at a casino which is "on probation" is more risky than depositing at one that is simply not mentioned.

As for Hastings, it is worth the PAB. While they are receiving complaints, and sending out autoresponses, there is no indication that they are actually doing any mediation. The fact that the link goes to a site still under construction is not good, considering that they have repeatedly indicated they will be runnning "in a couple of weeks" for a couple of MONTHS now.

Currently, if you are screwed by an RTG you have little recourse other than hope that Hastings will eventually get going. The PAB will serve as information, although I believe Bryan currently forwards these to Hastings. The casino risks ending up back in the pit if it shows a lack of will to change for the better. This looks like the kind of stunt used before, lure with a bogus offer, then screw the player for using something they should not have.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Please PAB - these complaints are sent directly to the general manager of Virtual. I need to be aware of any problems players are having. Most complaints are taken care of immediately, but there should be no complaints - zilch.

Please PAB. I am almost caught up for this month.

Hastings??? :what:
 

crazyfool

Dormant account
Joined
Feb 7, 2006
Location
UK
Bitch is pitched :)

Thanks mate.

Isn't hasting the new RTG dispute mediators? Link Removed ( Old/Invalid) leads to "Welcome to the Hastings International Player Dispute system"
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Bitch is pitched :)

Thanks mate.

Isn't hasting the new RTG dispute mediators? Link Removed ( Old/Invalid) leads to "Welcome to the Hastings International Player Dispute system"

What gives? That link ultimately goes to a "Hastings" page, but look at the site it contacts first:
 

crazyfool

Dormant account
Joined
Feb 7, 2006
Location
UK
I recieved a payment for $1100 today from Grafix Softech SA which I believe is from Virtual Casino! Hurrah!

Thank you to whoever it was that waved there magic wand to get this sorted! Much appreciated
 

lanidar

Dormant account
Joined
Sep 5, 2003
Location
Avenel, New Jersey
crazyfool, I just made this post at The Grand Gambling Station.....

Link Removed ( Old/Invalid)


Re: Virtual casino owes $1100 - not responding to emails
--------------------------------------------------------------------------------
MAYBE just MAYBE the "powers that be" at Virtual weren't happy to see such a defamatory post at probably the only forum that promotes The Virtual Group and decided to part with his obviously deserved winnings and get it done with and get him out of the way.
Actually, I really don't care who was responsible for his payment whether it was me, The Station or Casinomeister.....he was paid!
That's the bottom line!



Re: Virtal Casino SUCKS!

--------------------------------------------------------------------------------
It doesn't make a difference who was responsible for your payment.
I'm just happy that you were paid and I was MORE than happy to be of help.
And, you are welcome....anytime I can thrown in my two cents, just PM me or email me at XXXXXXXXX.com.
That's my personal email address.
John


Quote:
Originally Posted by crazyfool
Mate I dont know who I have to thank for it, but I was paid today! Thanks for your help!
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
That page is a trip Lanidir, with the jackson Browne music pumping, the crazy red text on blue, and the shamrocks falling. I had to click out to keep from a contact high:D
 

lanidar

Dormant account
Joined
Sep 5, 2003
Location
Avenel, New Jersey
That page is a trip Lanidir, with the jackson Browne music pumping, the crazy red text on blue, and the shamrocks falling. I had to click out to keep from a contact high:D

I don't know about the Jackson Browne music...
But, all the BIG, BRIGHT, BEAUTIFUL colors and all the motion reminds me of the days acid was the "drug of choice".:rolleyes:


Just kidding :)
 
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