Virtual Casino Complaint from French guy

Philippe60

Dormant account
Hello Being French, I translated my complaint concerning the Virtual Casino casino, they offered to me $50 to play, I won by respecting régles (games(sets) on gambling machines) Voila the proofs:
THE VIRTUAL CASINO COPIE.png




Message du 23/10/11 à 01h32
> De : "Virtual Support"
> A : "Philippe Fiet"
> Copie à :
> Objet : MONEY GRAM WITHDRAWAL REQUEST RECEIVED
>
> MONEY GRAM WITHDRAWAL REQUEST RECEIVED
>
> Dear Philippe,
> Virtual Username: philippe60
>
> CONGRATULATIONS!!!!
>
> Your withdrawal request has been received. We are showing that you wish to be paid via Money Gram. If this is not the case, please contact us so that we can note your account with the method that you wish to be paid.
>
> Virtual’s withdrawal process does take between 7-10 business days for all withdrawals to be reviewed and approved and 7-10 business days to be paid after the approval date. Please allow this amount of time for the withdrawal process to be completed.
>
> Keep in mind that the bonus that you redeemed may have been non-cashable. If that is the case, when accounting reviews and approves your withdrawal, the bonus the amount will be removed first. Please take this into consideration when making your withdrawal requests. If your bonus came with a 10X max cash-out, please request your withdrawal for 10X the amount of your withdrawal plus the amount of the of the bonus that you redeemed. That way, when accounting removes the amount of the non-cashable bonus, you get your full maximum cash-out of 10X your deposit amount. If you have any questions, please contact us.
>
> Also, if you have ever made a deposit via Credit Card with Virtual, you are required to send in a Credit Card Authorization Form, along with a copy of your ID (Driver’s license or Government issued identification), a copy of any and all Credit Cards that you have used with us and a utility bill. To view our Credit Card Agreement Form, please visit the page listed below.
>
>
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>
> Please scan and send these required documents to us via e-mail to ccprocessing@casinosupportcenter.com. Or, you can fax them to 1-888-579-4555.
>
> You should receive an e-mail letting you know that your withdrawal was approved within the next 7 business days. If this does not occur, please contact us so that we can assist you further.
>
> Once again, congratulations on your win. If there is anything else that we can help you with, please let us know. See you again soon!
>
> Sincerely,
>
> Virtual Staff
> Toll Free: 866-968-7946
> E-mail: support@casinosupportcenter.com
> www.thevirtualcasino.com
>
They do not want to pay the earnings(gain) and I wish that my témoigage will serve to avoid this casino malhonnéte
Best regards
Philippe
 

ksech

Dormant account
Virtual casino group are some of THE worst casinos out there. If you pester them every day you may eventually see your money. If this is your first win with them you may be lucky and get paid in a timely manner as they like to suck in players, then rip them off. If you do get paid, some friendly advice...Take the money and steer clear of them! There are more reliable casinos to play at.
 
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