Virtual Casino Belong on Rogues List

[Vambo]

I have just read teds website and nowhere does it say or imply that only one signup bonus is available for the whole group so for him to refuse to honour the 15x playthrough is out and out FRAUD

 

[120sam]

Update on my latest withdrawal attempt on 12th Feb - I've just been paid in full, ie my balance of 515 minus the sticky bonus of 250 = 265, in my NETeller account now.

 

[Vambo]

Does that mean a bonus can be had at each casino or was it paid out of the kindness of his heart

 

[120sam]

No idea, I wasn't given an explanation. Maybe I should claim the 200% signup bonus at Party City Casino and find out

 

[lanidar]

Maybe I should claim the 200% signup bonus at Party City Casino and find out

Here we gooooooooooo!!! ​

 

[KasinoKing]

Back from my wonderful week's skiing trip to find Virtual STILL not in the Rouges list.
I wonder how many players they have to deceive exactly before they are restored to their rightful place?

 

[schankwart]

^...I do not know either...

 

[slotchik]

120 Sam, with all the bad publicity out there about Virtual, why did you bother playing in the first place???
Why not stick with the casinos that pay...???

 

[120sam]

I've been playing at online casinos just over a year, and had never strayed from the path of the big reputable groups. In January I gave the golden palace group a go and, although I know they have their detractors, my experience was positive. So when I found the virtual group's website it didn't look so unusual - a group of casinos where you can claim a large sticky bonus at each one, just like golden palace group I thought.

I had never heard of virtual. I thought I was playing at somewhere called Spin2Win casino. I checked that name here and at onlinecasinoscams blacklist and they weren't mentioned. Pity I didn't think to check against the "group" name, virtual, as well. Then I'd have been wiser beforehand.

 

[120sam]

BTW Slotchick, you necroed my thread

 

[Casinomeister]

...I had never heard of virtual. I thought I was playing at somewhere called Spin2Win casino. I checked that name here and at onlinecasinoscams blacklist and they weren't mentioned...

I think one of the problems not finding them is not realizing that Casinomeister is not just a forum; in fact you are missing out in two-thirds of Casinomeister by not paying attention to the rest of the site.

Doing a search here would have pulled up Virtual's list and the page that explains their probation:
Link Removed

120sam's issue was resolved. If there are any unresolved problems with Virtual Casino - then please start a new thread addressing these so they don't all get mingled into one. Just trying to keep things organized. Thanks!

 

[120sam]

Doing a search here would have pulled up Virtual's list and the page that explains their probation:
Link Removed

Actually it's the other way round Bryan. Going to the rogue list and reading about Virtual on probation gives the impression that although they may have been naughty in the past, everything should be ok now. Also, at the virtual website, if you click on "contact us" and then "complaints", you get this:

"If our casino personnel have been unable to resolve any particular issue, or complaint, to your satisfaction, Mr. Bryan Bailey (The Casino Meister), an independent arbitrator will assist you in resolving your problem."

This gives the impression that virtual has some kind of seal of approval from casinomeister, and that in the rare case of any misunderstandings, a player can discuss them with ted and Bryan at casinomeister and an amicable resolution will be reached, like there's some kind of reassuring procedure in place.

When I experienced the appaling customer service described in my posts above, including lies and false/any excuses for not being paid by virtual, I followed the procedure. I contacted ted here, and got more lies and excuses. I pitched a bitch, nothing. I sent a reminder a week later, nothing.

If I had read the forum before depositing at virtual I might have been saved from making the mistake of trusting ted with my money. When I had a problem, it was posting at the forum that got it resolved (if you think it was).

120sam's issue was resolved.

If you think the issue was the money ted owed me, you're missing the point. I had already written that off. It wasn't the money I was after. I started the thread to warn other players about a whole range of issues relating to virtual casino, all described above in previous posts on this thread, none of which have been addressed, let alone resolved.

Ted just paid me so this thread would go away and he could get back to business as usual.

 

[Casinomeister]

Actually it's the other way round Bryan. Going to the rogue list and reading about Virtual on probation gives the impression that although they may have been naughty in the past, everything should be ok now. Also, at the virtual website, if you click on "contact us" and then "complaints", you get this:

"If our casino personnel have been unable to resolve any particular issue, or complaint, to your satisfaction, Mr. Bryan Bailey (The Casino Meister), an independent arbitrator will assist you in resolving your problem.".

They were placed on "probation" as a testing period. Lest we forget, I'm the one who rogued them here years ago, and for damn good reasons. As time went by, it was time to move on - and after much thought I felt that they could be offered a chance to get on the path of operating a clean ship. After all, there were "virtually" no complaints coming in for some time. After meeting the owner face to face, I decided to give them a chance.

This is no means a recommendation on endorsement - this is a procedure. If casinos are not afforded the change to improve their operations, then why even care about being rogued or not. For a casino to sit and dwell being on a "rogue" list without a consideration to be removed, well after a few years it's not worth much but being old news. This is especially true when managers who were screwing things up moved on to other casino operations.

This gives the impression that virtual has some kind of seal of approval from casinomeister, and that in the rare case of any misunderstandings, a player can discuss them with ted and Bryan at casinomeister and an amicable resolution will be reached, like there's some kind of reassuring procedure in place.

Sorry you feel that there is a seal of approval, there isn't. There is merely a place made available for player issues. Beforehand, players did not have a place to go.

When I experienced the appaling customer service described in my posts above, including lies and false/any excuses for not being paid by virtual, I followed the procedure. I contacted ted here, and got more lies and excuses. I pitched a bitch, nothing. I sent a reminder a week later, nothing.

You "Pitched your Bitch" on 24 January - when I was in London for the ICE. Your reminder had come in on the 1st (wasn't really back yet). When I got back in the saddle and this thread appeared, I figured Ted was on it since you were in contact with him - I was just waiting for him to get more involved. And as it turned out, he wasn't around much at all either.

I don't think this was handled correctly by Virtual, and I believe they felt the same way.

If you think the issue was the money ted owed me, you're missing the point. I had already written that off. It wasn't the money I was after. I started the thread to warn other players about a whole range of issues relating to virtual casino, all described above in previous posts on this thread, none of which have been addressed, let alone resolved.

Then I need to reread the thread. Give me a day

 

[120sam]

This is no means a recommendation on endorsement - this is a procedure. If casinos are not afforded the change to improve their operations, then why even care about being rogued or not. For a casino to sit and dwell being on a "rogue" list without a consideration to be removed, well after a few years it's not worth much but being old news. This is especially true when managers who were screwing things up moved on to other casino operations.

Fair enough. I quite agree, give rogued casinos a second chance. Virtual have had theirs, but still seem to be pulling in a fair number of complaints. I don't mind mix-ups and misunderstandings, they happen. I just felt that at virtual I was deliberately being taken for a ride.

Sorry you feel that there is a seal of approval, there isn't. There is merely a place made available for player issues. Beforehand, players did not have a place to go.

I don't feel there is a seal of approval. The point I'm making is that ted is giving the world the impression that there is, and that he qualifies for it, by the way he mentions casinomeister on his website. He's even got your logo up there. I've never seen any other casino group use casinomeister as free advertising the way he does. I'd copy and paste it if I knew how. It's here:

You do not have permission to view link Log in or register now.

 

[Casinomeister]

He's even got your logo up there. I've never seen any other casino group use casinomeister as free advertising the way he does. I'd copy and paste it if I knew how. It's here:

You do not have permission to view link Log in or register now.

I designed and gave them the logo to be used to link their site to my complaint section. I look at this and do not feel it endorses Virtual - it merely serves the player as a place to go to complain. Perhaps they should change it to "Montana Disputes" since this was put up before Montana was doing anything.

This has been set up since the beginning of February of last year and so far 28 (or so) complaints have been submitted. To put things into perspective, that's about 2 complaints a month. In my opinion, this is not so overwhelming considering the size of the casino player base and also comparing this to others. And many of these are from players with multiple accounts by the way. I don't think any of these complaints have gone unresolved.

I know there are a number of players who grab the pitchforks and light the tourches at the mere verbalization of "Virtual Casino", or think that I am on the virtual payroll not to rogue these guys. But I am still underwhelmed at doing so.

Many of the pro-roguers are regurgitating the complaints and issues that I dealt with years ago. Or they just feel that this casino group should be rogued because they know of so many complaints - this is why I encourage people to come forth with these - I need to deal with actual substance, not about what happened to some guy on some message board.

But in the same breath, I still feel that serious changes can still be made. Number one: if virtual is continuing to maintain a brood of casinos - they need to be treated as unique entities and allow players to sign up at each one independantly. They appear to be different - then they should be treated as such - not as clones.

One solution is to pack them all into one brand. It's either that or separate them. You can't have it both ways.

I am always open for suggestions, and if I'm missing something - then by all means let me know what's up.

 

[120sam]

And many of these are from players with multiple accounts by the way.

By whose definition? The problem is that the virtual website entraps new players into setting up accounts at what they think are two seperate casinos. They are given different bonuses (200% at one, 300% at another) different bonus codes, and are awarded both bonuses, confirming their belief that it's ok. There's also nothing in the T&Cs of either casino to tell them they're doing anything wrong. If they lose both deposits, great. If they win the second one, they don't get paid. They are ignored, sent a standard "5 reasons" email, get no response by phone, email or livechat. Then they are told they have broken a rule that isn't printed anywhere. This all happened to me. People are tricked into meeting virtual's definition of bonus abuser / multiple account holder, and then that is used to deny them their winnings, after virtual ted has given them a chance to lose their deposit.

Sorry, but I'm not prepared to give virtual the benefit of the doubt on this. I've had misunderstandings and mixups with casinos before, but always managed to sort it out and never complained, even when it hasn't gone my way. This was my first thread on casinomeister after over a year of membership. But after my experience at virtual I believe they're out to scam as many new players as possible and virtualted is nothing more than a crook. Apart from everything else, he lied about when he received my email and got his staff to lie for him about being out of the office, which showed me what kind of character I was dealing with. He walks like a duck, quacks like a duck and smells like a duck.

But thanks anyway, I appreciate the forum and your efforts. There'll always be different opinions / approaches to the same issues. If my thread has warned a few new players and saved them some money then I'll have to be satisfied with that.

 

[Casinomeister]

By whose definition?

By anyone's. Player has more than one account a casino - I'm not talking about three of four of the virtual casinos - but several accounts at one URL.

 

[amandajm]

The odd mistake by a casino or staff can be forgiven if they pay up what is owed to players.

Virtual Casino gave the middle finger to casino players for too long to ever be trusted.

The odds are right now, as I type, that Virtual are actively turning over a gambler. Anyone who would actually bet on Virtual to be towing the line and treating all players properly are very trusting indeed.

If you have a criminal record above parking tickets and other similar low grade offences, you cannot be a policeman here in England.

Doctors can be struck off for malpractise.

So I contend Virtual are rogued by their previous behaviour Bryan. All casinos do not deserve a second chance by default.

=============================================
Other Virtual Rogueing Related

There is also the not so small matter of the alledged deleting of Lanidars forum that has been put down to "sabotage of Virtual's good name" by a competitor.

The thought of someone deleted all the posts here and at WOL and there was no backup, is not for thinkiing about on many levels.

It is a very serious matter.

I am guessing Bryan that if you find that you judge Virtual did delete Lan's forum, you would rerogue them with no recourse.

Am i correct please?

 

[Casinomeister]

The odd mistake by a casino or staff can be forgiven if they pay up what is owed to players.

Virtual Casino gave the middle finger to casino players for too long to ever be trusted.

The odds are right now, as I type, that Virtual are actively turning over a gambler. Anyone who would actually bet on Virtual to be towing the line and treating all players properly are very trusting indeed.

If you have a criminal record above parking tickets and other similar low grade offences, you cannot be a policeman here in England.

Doctors can be struck off for malpractise.

So I contend Virtual are rogued by their previous behaviour Bryan. All casinos do not deserve a second chance by default.

I totally disagree with you here. If a casino operation rids themselves of the management that was causing them the headaches to begin with, and makes an effort to keep their shit together, then they should be given another chance.

There is also the not so small matter of the alledged deleting of Lanidars forum that has been put down to "sabotage of Virtual's good name" by a competitor.

The thought of someone deleted all the posts here and at WOL and there was no backup, is not for thinkiing about on many levels.?

I know about Landidar's problem with his easyboard forum. Are we convinced 100% that it was someone at Virtual? That's what I'd like to know. Supposidly it was about some link being posted about Tej's run-in with some lawsuit - which is common knowledge by the way. In fact the link is buried somewhere around here as well.

There are numerous threads here in this forum and in the archives that spell out just about every infraction Virtual has committed - lest we forget I was the forerunner with most of the Virtual Casino issues back several years ago. This forum has never been tampered with (knock on wood) - and this is the first time I've heard of WOL being messed with. Grandmaster, have you heard of anything about Virtual Casino deleting posts at WOL?

I am guessing Bryan that if you find that you judge Virtual did delete Lan's forum, you would rerogue them with no recourse.

Sure, but you have to convince me.

 

[lanidar]

casinomeister: Sure, but you have to convince me.

Jinnia and I have performed search after search after search.
It REMAINS our complete belief that Virtual DID delete the posts on our site.
IMO, one of the MAIN reasons was the email to my secondary email address from Amit, who I've NEVER heard of before. THEN one hour and ten minutes later, while I'm watching T. V. the site disappears before Jinnia's eyes. She thinking I've lost my mind and I was in the process of doing the deletion.
This goes on and on. I do NOT want to rehash it all over again.
Again ... We know we have the proof that Virtual did it.
But, sometimes, people see the same thing differently.

 

[amandajm]

If 32Red bought out a rogue casino that would be a different matter Bryan. The same goes for anyone else who does not have a previous record of rogueish behaviour. Therefore we are agreed there.

New staff and or management I am not convinced by. If a casino owner who has okayed consistent rogueish behaviour apparently appoints new staff and management, I am not having it, I do not trust it. I stand by that.

About Lan and Jin's forum.

All I really understand is the allegation is there ~B. I don't understand all that whois information and related evidence very well.

I am not accepting "it was sabotage son ~ bye bye boy, jog on", which is what VTed would like. I will be asking about this probably long after Lan & Jin have stopped.

 

[Casinomeister]

Other Virtual Rogueing Related

There is also the not so small matter of the alledged deleting of Lanidars forum that has been put down to "sabotage of Virtual's good name" by a competitor.

The thought of someone deleted all the posts here and at WOL and there was no backup, is not for thinkiing about on many levels.

Sometimes I wish you would make an genuine effort and to get to the point with your posts. I need a bong hit or two to make any sense out of this, and I lost my bong in the bushes behind my old high school in 1977. No help there.

Are you stating that WOL's message board was hacked by Virtual Casino? This is what you are implying - and as far as I know (and WOL for that matter) this is false.

 

[amandajm]

The thought of someone deleted all the posts here and at WOL and there was no backup, is not for thinkiing about on many levels.

should read ::

The thought of someone deleting all the posts here and at WOL and there was no backup of the forum, is not for thinkiing about on many levels.

What we will do is leave it right there, because if you think I was trying to say to you that your forum had been deleted by Virtual, even though I was posting the message to you on your forum, means we have entered the virtual twilight zone.

Peace.

 

[zippy54]

DAMN IT. Editing my post, missed a ton of info, pressed wrong page and missed the discussion that i think answered my post i just made. Now i am too damn tired to read it all, will do it later.

Haha, nice first post. Atlest saved you guys from rereading stuff that already been discussed

 

[caruso]

Virtual have been making a pretty fair job of it of late. The issue of the confusing Virtual "clone" casinos was brought up on the Sucks board and spilled over into the OPU, where the new manger, Danny, was holding forth. Aside from godzillions of pages of the inevitable mud-slinging and schoolyard ya-boo-sucks crap, the issues were finally - and efficiently - addressed, and the Virtual site has been much cleaned up viz a viz the clones issue, though the clones themselves are still not clearly labelled (still working on it, Danny?).

So it seems Ted's departure hasn't spelt a collapse into the former disarray.