Virtual casino 6 months waiting

Rhetorical84

Newbie member
PABinit
Joined
Aug 16, 2020
Location
California
I deposited with virtual casino back in early July and it was a no play through no max cash out bonus. I ended up hitting a jackpot of roughly $12,000. I then proceeded to place 4 withdrawals of $2,500. I spread them out 1 week at a time since that’s their max weekly cash out.
next came 4 months of endless back and forth with them because nothing was being approved. Finally back in late October I had 1 approved followed by a second around 2 weeks later. Since then nothing has happened. My longest withdrawal is now 6 months old (July 23rd I believe). I keep asking in chat every 4-5 days and I keep gettin the same runaround.
I get told it’s being escalated, then nothing happens, then I get told again it’s being escalated, and nothing happens. I now have $5750 total waiting for approval. $5000 of that has been pending approval since mid July. I don’t know how much longer I can remain calm while speaking with them on chat. Any and all help would be greatly appreciated.
My username is Rhetorical84 on the site.

thank you.
 

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Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Patience is the game here. Virtual are notorious for stalling. Good news that you received a bit of payment.

Don't know if the rep is still around. I'll flag her to help.

@TawniVirtualAce

Nate
 

TawniVirtualAce

I-Gaming Industry Representative
Joined
Dec 12, 2013
Location
Worldwide
Hi William--

First, I sincerely apologize for my delay in responding--I simply did not see your post until now.

I've reviewed your account and I've asked that your withdrawal be approved immediately. As this will be approved this morning, the payment will be sent off to our processor, tomorrow. Once I have the transaction details, I'll be sure to come back with an update for you.

All the best,

Tawni
 

Rhetorical84

Newbie member
PABinit
Joined
Aug 16, 2020
Location
California
Thank you tawni. It does appear that my withdraw is no longer pending and has gone through the approval portion. In the past it's taken 10 days to show in my account, hopefully it's a little faster this time, but I will update as soon as it makes it into my account.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Tawni has been around for awhile and is a helpful lady. Unfortunately the Virtual brand is now beyond repair. Meanwhile RTG seems to be going downhill imho.
 

TawniVirtualAce

I-Gaming Industry Representative
Joined
Dec 12, 2013
Location
Worldwide
Thank you tawni. It does appear that my withdraw is no longer pending and has gone through the approval portion. In the past it's taken 10 days to show in my account, hopefully it's a little faster this time, but I will update as soon as it makes it into my account.

Hi William--

The payment was sent off to our processor, Friday: 1/15 Paid $2500 + no Service Fees for transaction 69813044. I would expect you'll find the funds in your account before the end of this week.

Again, I offer my sincerest apologies for the difficulties you've had with this.

All the best,

Tawni
 

TawniVirtualAce

I-Gaming Industry Representative
Joined
Dec 12, 2013
Location
Worldwide
Tawni has been around for awhile and is a helpful lady. Unfortunately the Virtual brand is now beyond repair. Meanwhile RTG seems to be going downhill imho.

Thanks for the kind words about me, chuchu. As to Virtual, I'll never give up hope. ;)
 
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