Virgin Casino / Virgin Games Bad Experience

[H1_Roller]

As far as the casino goes Virgin is only one of two casinos that I am in profit with, what I like here is - Just as Ladbroke`s they use more than one software (wagerworks and MG), so if you are running dry on one, try the other, normally works very well for me.

Could you (or someone else) explain what you mean here?

I feel like I've missed a button or option somewhere...

 

[rainmaker]

Could you (or someone else) explain what you mean here?

I feel like I've missed a button or option somewhere...

He probably means that if he is on a "losing-streak" with one provider (e.g MG), then he can easily change to another provider (e.g Wagerworks), since Virgin offers play on games from several different casino providers

 

[H1_Roller]

He probably means that if he is on a "losing-streak" with one provider (e.g MG), then he can easily change to another provider (e.g Wagerworks), since Virgin offers play on games from several different casino providers

I understand that part, what I mean is - how do you change to another software provider within the same casino?

 

[rainmaker]

I understand that part, what I mean is - how do you change to another software provider within the same casino?

You just choose another slot / game

I have not used Virgin yet, but games from different providers are often mixed togheter when you are using "instant play". If there is a downloadable version, then you probably need to download one for each provider. Or there is one downloadable casino from the "main" provider and games from different providers in the "instant play". For example, Bet365 do have a downloadable casino from Playtech, and several games from different providers in their "instant play" section.

This was probably only confusing

 

[H1_Roller]

No I understand perfectly.

But, to labour the point... how do I tell which provider a particular game is made by?

 

[rainmaker]

That is not always easy to see, unless you know it. But some slots do show their provider when loading the game (logo or made by/provided by etc...) for eksample Cryptologic and NetEnt slots (usually). Or a google search is probably enough to find the provider for a specific slot/game. But watch out for lookalikes. And one could of course always ask CS if there is any doubt

 

[KasinoKing]

That is not always easy to see, unless you know it. But some slots do show their provider when loading the game (logo or made by/provided by etc...) for eksample Cryptologic and NetEnt slots (usually). Or a google search is probably enough to find the provider for a specific slot/game. But watch out for lookalikes. And one could of course always ask CS if there is any doubt

Or ask me - it might be quicker!

KK

 

[rainmaker]

Or ask me - it might be quicker!

KK

hehe...that`s true. And CS probably don`t know the answer anyway So yes, send a PM to KK if you want to know the provider H1_Roller

 

[onlineprime08]

Woa, thanks for this post. I am actually planning to play at Virgin Games, but since I have read this, I am very thankful I have read this before I did.

Now I would not continue the plan of signing up with them if that so is the issue.

 

[KasinoKing]

Woa, thanks for this post. I am actually planning to play at Virgin Games, but since I have read this, I am very thankful I have read this before I did.

Now I would not continue the plan of signing up with them if that so is the issue.

As you give your location as the USA - you couldn't play there even if you wanted to!

KK

 

[prk]

Hi guys,

If that helps, please find below an up-to-date list of Virgin Casino games, with corresponding software providers. It's the list we provide our affiliates with, and is accurate to the best of my knowledge.

hehe...that`s true. And CS probably don`t know the answer anyway So yes, send a PM to KK if you want to know the provider H1_Roller

Since we release a new game every week, from a wide range of providers (Microgaming, IGT/Wagerworks, Cryptologic, Fremantle, NetxtGen, Ash Gaming, Electracade, Dynamite Idea, Virtue Fusion, Bell Fruit/Mazooma, and more to come...), it's not always easy to keep track. However I'm confident CS will dig out this information as easily as I did if requested .

-----------------------------------------------------------

Slots

Star Trek (IGT)
Who Wants To Be A Millionaire (Electracade)
Big Top (Microgaming)
Vinyl Countdown (Microgaming)
5 Reel Drive (Microgaming)
Chuzzle (Blueprint Gaming)
Reel Thunder (Microgaming)
Moonshine (Microgaming)
Wipe Out (Wagerworks)
Mad Hatters (Microgaming)
Gin Joint Jackpot (Ash Gaming)
Cops 'n' Robbers (Bell Fruit Games)
Snakes & Ladders (Bell Fruit Games)
100,000 Pyramid (Wagerworks)
Crocodopolis (NextGen)
Gift Rap (Microgaming)
Ho Ho Ho (Microgaming)
Zodiac Supernova (Virtue Fusion)
Gold Rush Showdown (Ash Gaming)
Avalon (Microgaming)
What on Earth (Microgaming)
Big Kahuna (Microgaming)
Cats (Wagerworks)
Hellboy (Microgaming)
The Osbournes (Microgaming)
Thunderstruck 2 (Microgaming)
Alice's Wonderland (Ash Gaming)
Tally Ho (Microgaming)
Bitten (Wagerworks)
Loaded (Microgaming)
The Lord of the Rings (Microgaming)
Tomb Raider 2 (Microgaming)
Cashapillar (Microgaming)
Mermaids Millions (Microgaming)
Pharaoh's Treasure (Ash Gaming)
Spring Break (Microgaming)
War of the Worlds (Ash Gaming)
Hitman (Microgaming)
Break Da Bank (Microgaming)
Tomb Raider (Microgaming)
White Orchid (Wagerworks)
Thunderstruck (Microgaming)
City of Gold (NextGen)
Reel Grand Prix (Dynamite Idea)
Noahs Ark (Wagerworks)
Top Trumps World Cup Stars (Electracade)
FireHawk (NextGen)
Millionaire Club II (Cryptologic)
Monopoly Multiplier (Wagerworks)
Multi-Slot Extreme Jackpot (Dynamite Idea)
Snow Queen's Magic (Virtue Fusion)
Big Top Tombola (Virtue Fusion)
Clover Rollover (Virtue Fusion)
Sale of the Century (Freemantle)
Play Your Cards Right (Fremantle)
Kitty Glitter (Wagerworks)
Thor (Cryptologic)
Doctor Love (NextGen)
Hole in the Wall (Fremantle)
Amazon Wild (Ash Gaming)
King Kong (Cryptologic)
Call of Duty 4 (Cryptologic)
Beat the Bank (NextGen)
Monty's Millions (Wagerworks)
Slotblox (Ash Gaming)
Fantastic Four (Cryptologic)
Spiderman (Cryptologic)
Hulk - Ultimate Revenge (Cryptologic)
Treasures of Troy (Wagerworks)
Rubiks (Ash Gaming)
Crystal Caverns (Wagerworks)
Dynamite Digger (Virtue Fusion)
Da Vinci Diamonds (Wagerworks)
Bejeweled (Cryptologic)
Cleopatra (Wagerworks)
Pyramid (Wagerworks)
X Factor Steps to Stardom (NextGen/Fremantle)
Blankety Blank (NextGen/Fremantle)
The Price is Right (NextGen/Fremantle)
Wolf Run (Wagerworks)
Super Hoot Loot™ (Wagerworks)
Bar-X Magic 7 (Dynamite Idea)
Bar-X bonus Ladder (Dynamite Idea)
Emerald isle (NextGen)
Irish eyes (NextGen)
Ramesses Riches (NextGen)
Cubis (Cryptologic)
Dragon Master (NextGen)
Dolphin Reef (NextGen)
Lil Lady (Wagerworks)
Elvis a Little More Action (Wagerworks)
Monopoly with Pass GO Bonus (Wagerworks)
Triple Fortune Dragon (Wagerworks)
Wheel Of Fortune (Wagerworks)
Vegas, Baby! (Wagerworks)
Texas Tea (Wagerworks)
Enchanted Unicorn (Wagerworks)
Dungeons and Dragons™ (Wagerworks)
Cleopatra II (Wagerworks)
Capt Quid's Treasure Quest (Wagerworks)
Double Diamond (Wagerworks)
Elvis Multi-Strike (Wagerworks)
Monopoly Here and Now (Wagerworks)
Rainbow Riches Win Big Shindig® (Wagerworks)
Wheel of Fortune Triple Action Frenzy (Wagerworks)
Battleship Search and Destroy™ (Wagerworks)
Cluedo (Wagerworks)
Transformers™ (Wagerworks)
Five Times Pay (Wagerworks)
Jeopardy (Wagerworks)
Five a Day (Dynamite Idea)
Three Reel Hold-Up (Wagerworks)

Progressive Jackpot Slot Games

Mega Moolah (Microgaming)
George And The Dragon (Virtue Fusion)
MegaJackpots Cleopatra (IGT - Wagerworks)
MegaJackpots Monopoly (IGT - Wagerworks)
MegaJackpots Cluedo (IGT - Wagerworks)
Celebrity Big Brother (Virtue Fusion)
Marine Mayhem Mini (Virtue Fusion)
Clover Rollover (Virtue Fusion)
Big Top Tombola (Virtue Fusion)
Cleopatras Chest (Virtue Fusion)
Hollywood Boulevard (Virtue Fusion)
Thors Thunder (Virtue Fusion)
Pirate Plunder (Virtue Fusion)
Snow Queen Magic (Virtue Fusion)
Mayan Mania (Virtue Fusion)
Tarot Fortune (Virtue Fusion)
Bouncy Balls (Virtue Fusion)
Jungle Madness (Virtue Fusion)
Pet Luck (Virtue Fusion)

Roulette

Triple Bonus Spin Roulette (IGT - Wagerworks)
New! Pinball Roulette (Ash Gaming)
Challenge Roulette (Virtue Fusion)
Expert Roulette (IGT - Wagerworks)
European Roulette (Electracade)
Grande Roulette (Dynamite Idea)
3 Wheel Roulette (IGT - Wagerworks)
Roulette - Players Suite (IGT - Wagerworks)
Roulette (IGT - Wagerworks)
Double Bonus Spin Roulette - Players Suite (IGT - Wagerworks)
Double Bonus Spin Roulette (IGT - Wagerworks)
Roulette with Hot Streak Bonus (IGT - Wagerworks)
Mini Roulette (IGT - Wagerworks)

Blackjack

Classic Blackjack (Electracade)
Vegas Blackjack with 20+ Bonus (IGT - Wagerworks)
Multi-Hand Blackjack - Players Suite (IGT - Wagerworks)
Table Blackjack (IGT - Wagerworks)
Blackjack with Hot Streak Bonus (IGT - Wagerworks)
Power Blackjack (IGT - Wagerworks)
European Blackjack - Players Suite (IGT - Wagerworks)
Multi-Hand Blackjack with sidebet (IGT - Wagerworks)
21+3 Blackjack - Players Suite (IGT - Wagerworks)
Blackjack (Virtue Fusion)

Table Games and Video Poker

Lucky Draw Poker (IGT - Wagerworks)
Ten Play Poker (IGT - Wagerworks)
Lucky Draw Jacks or Better (IGT - Wagerworks)
Ten Play Joker Poker (IGT - Wagerworks)
Lucky Draw Joker Poker (IGT - Wagerworks)
Phantom Belle Bonus (IGT - Wagerworks)
Phantom Belle Jacks or Better (IGT - Wagerworks)
Phantom Bell Joker (IGT - Wagerworks)
Three Card Poker - Players Suite (IGT - Wagerworks)
Three Card Poker (IGT - Wagerworks)
Three Card 2nd Chance Poker (IGT - Wagerworks)
Texas Holdem Shootout (IGT - Wagerworks)
Texas Holdem Bonus (IGT - Wagerworks)
Multi-Hand Three Card Poker (IGT - Wagerworks)
Caribbean Stud Poker (IGT - Wagerworks)
Wan Doy Pairs Poker (IGT - Wagerworks)
Baccarat (IGT - Wagerworks)

Instant Win / Keno / Bingo

Treasure Time Traveller (Virtue Fusion)
Virtual Dogs (Ash Gaming)
Virtual Horses (Ash Gaming)
Max's Hi-Lo Game Show (Virtue Fusion)
Casino Dice (Dynamite Idea)
4 Play Hi Lo Bingo(Dynamite Idea)
Deal or No Deal Classic (Virtue Fusion)
Spin Win (Dynamite Idea)
Aces High (Dynamite Idea)
Fortune36 (Dynamite Idea)
Triple Chance Hi Lo (Dynamite Idea)
Wintry Wonderland Scratch (Virtue Fusion)
Monopoly On a Roll (IGT - Wagerworks)
Multiplier (IGT - Wagerworks)
Underground Hi-Lo (IGT - Wagerworks)
Mel Hi-Lo Golf (IGT - Wagerworks)
Hi-Lo Classic (IGT - Wagerworks)
Down the Hatch Hi-Lo (IGT - Wagerworks)
Goal! Three2Win (IGT - Wagerworks)
Hi-Lo Techno (IGT - Wagerworks)
Bingo Keno Extreme (Dynamite Idea)
King Keno (IGT - Wagerworks)
Krazy Keno Superball (IGT - Wagerworks)
Bingo Keno (IGT - Wagerworks)

 

[rainmaker]

prk,

You really have a good selection of games

 

[andreana]

Casino

Old / Expired Link is also like park. There are many of people love to visit.
My favorite casino game is black jack.

 

[prk]

Thanks Rainmaker. Our release schedule is quite hectic, but diversity and enhanced gaming experience come at this price.

We usually post on CM when new games of significance are released - new IPs for example, such as IGT Star Trek launched last week - so watch this space

Cheers,

 

[jetset]

I admire the energy that Virgin puts into announcing new multi-platform game additions to its inventory...that's good publicity.

The only problem (for me) lies in working out which ones are 'new' to the industry as opposed to being 'new' to the Virgin site. With so many suppliers out there and so many new releases it can get a little confusing.

That is exacerbated when even software providers claim a game as their own, when it was really developed elsewhere and (presumably) sold or licensed to them.

 

[threescatters]

VirginGames as a whole (Casino/Poker/Bingo) are just awesome and one of the best places to gamble out there. In an industry where previous giants have turned completely rogue Virgin are always ethical and fair. There really is not that many other places I would give my money to these days. Microgaming is my favourite software to play slots on but if I fancy a change from 32red I will go to Virgin, they have some good fun games.

 

[prk]

I admire the energy that Virgin puts into announcing new multi-platform game additions to its inventory...that's good publicity.

The only problem (for me) lies in working out which ones are 'new' to the industry as opposed to being 'new' to the Virgin site. With so many suppliers out there and so many new releases it can get a little confusing.

That is exacerbated when even software providers claim a game as their own, when it was really developed elsewhere and (presumably) sold or licensed to them.

Point taken. We'll endeavour to communicate whether it's new to Virgin Games or new altogether. We're still busy filling our porfolio with MG's and other providers back catalogues, so we're generally adding a lot of games you might already be familiar with, but novelty or exclusive new games come once in a while.

As an example, in the past few weeks we've added "Big Top", "Carnival" (Microgaming back catalogue), "Who Wants to be a Millionaire" (Electracade, recent) , "Star Trek" (IGT, new game) and will be releasing "Bejeweled 2" (Blueprint, recent) and "Leprechaun's Luck" (Ash Gaming, recent) in next 2 weeks.

Having a strong porfolio of games is only one part of the experience though, embedding these games within a more fun, comfortable, rewarding and safe environment is what we're really striving for

Cheers,

 

[jetset]

That sounds like a good combination to me - strength to your arm

 

[love2winalot]

It is Good i saw this thread. I download and set up my acct the other day. I have only played for free so far, now i know to send in my Doc's before making a deposit. I hope they don't have a negative commision, as i signed up through the link on KK page.

 

[KasinoKing]

It is Good i saw this thread. I download and set up my acct the other day. I have only played for free so far, now i know to send in my Doc's before making a deposit. I hope they don't have a negative commission, as i signed up through the link on KK page.

No they don't have NCO, so feel free to "fill your boots" in April... and then lose it all back in May!
Thanks for visiting & using my site!

KK

 

[Annoyed.com]

Hi All,

Just though I would share my experience with you before you decide to sign up at Virgin Games.

I registered an account a few days ago at Virgingames.com (Accredited here). I used my account to play for free and check the games out. I decided to make a deposit today and have not had a pleasant experience thus far.

I deposited and did not claim the welcome bonus. Im glad I read the terms because I had intially planned on taking their welcome bonus. The reason I did not take the bonus is because of the following:

•A minimum first deposit of £5 must be made to qualify for the Casino Welcome Bonus.
•You must play through 25 times your first deposit amount to earn your Casino Welcome Bonus.
•Earn your bonus by playing through your first deposit, additional deposits or winnings.
•Once the play through requirement above has been met, we will match your first deposit with up to £100 cash.

I find the bonus terms to be a bit ridiculous and I did not want to be held to such terms. To top it all off, you can't even play thunderstruck???

In any event, I just deposited and continued playing. Played for a bit and just as i started to go ahead, none of the games would load. I opened my email and noted an email from virgingames. The email basically says that my account is suspended until i submit documents???? So i get on the live chat function and speak to Dave. Dave advises me that the account is locked for verification. He further advises that it will take up to 24 hours.

I submitted my documents at about 8am (UK Time) and figured that it would be verified by the evening. At about 18h45 (UK Time) I get onto live chat and speak to Dave again... Dave advises me that my account is still not verified and that it takes up to 48 hours now. I asked him why is it now 48hours and he advises that there is a 'Backlog' on verifications and the Security Team have left for the day.

I express that I am not happy because my session was terminated and account locked during Live Play and my documents were not even looked at during the business day.

Dave promptly refers to the T&C's and ENDS the chat whilst i am still chatting???. What a rude little fart!!

VirginGames - Thank YOU, you certainly have made a GREAT impression!!

Nate

See Related Threads:

• Virgin Games Contact Help
• Virgin Games Not Classed as a Casino
• Virgin Games
• How Long Do Payouts From Virgin Casino Generally Take?
• Blog: What's Wrong With Virgin Games?

TERRIBLE COMPANY, steer clear of them. This site is a scam! For 36 hours now my withdrawal has been in a loop of failing after they closed my account. I sent them all the verification documents to be told my money had been sent, then 8 hours later I got an email to say the loop continues. I am reporting them to the Gamblinh Commission