lee_bumble
Dormant account
- Joined
- Sep 12, 2008
- Location
- UK
yes guys and gals don't laugh. you probably heard this all before. i hadn't heard of the rouged list before. in fact its my tale of woe and a little digging around that brought me to this site today.
hmmm where do i start.
I'd made a few deposit with this casino and lost a fair bit i might add. then one fine day i hit a scatter bonus and won around 2000$ and then won a little more so round about 2500$ GREAT!!!! FANTASTIC!!!!! well not really.
i contacted customer support they said it was fully cashable apart from the bonus which was 35$, naturally so i sent my documents in. they were received fine so i withdrew 600$ to my click to pay account. 78hrs later the money was safe in my account (a minor miracle in its self i think you'll agree). so whats the problem your thinking you just got paid from a ROUGED CASINO. the problem started when i tryed to withdraw the rest of it 2000$ in total. this amount had been pending approval for about 3 weeks because they said they had a technical problem with there withdrawal processor!!!!! hmmm yeah right!! so i gave benefit of the doubt. so while waiting i put in a claim to the central dispute system and they accepted the case. so i spoke to customer service and threatened them with this. they apologised and said they will approve it the next day. which they did. so i received an e_mail saying that the money will be paid into my click 2 pay account within 24-48 however 4 days later it still not there and there still giving bull about it being delayed and they are wanting to push it forward to next week. today being 12 Sept 2008
what should i do from here?
i have done the CDS (central dispute system) thing.
also i took screen shots of all transactions on the casino its self.
transcripts of all conversations and e-mails saved.
oh and there was no issuse at all about coupon abuse. it was a no play though no max cash out.
any feed back would be great. thanx
oh by the way it Vip Lounge Casino www.viploungecasino.com
hmmm where do i start.
I'd made a few deposit with this casino and lost a fair bit i might add. then one fine day i hit a scatter bonus and won around 2000$ and then won a little more so round about 2500$ GREAT!!!! FANTASTIC!!!!! well not really.
i contacted customer support they said it was fully cashable apart from the bonus which was 35$, naturally so i sent my documents in. they were received fine so i withdrew 600$ to my click to pay account. 78hrs later the money was safe in my account (a minor miracle in its self i think you'll agree). so whats the problem your thinking you just got paid from a ROUGED CASINO. the problem started when i tryed to withdraw the rest of it 2000$ in total. this amount had been pending approval for about 3 weeks because they said they had a technical problem with there withdrawal processor!!!!! hmmm yeah right!! so i gave benefit of the doubt. so while waiting i put in a claim to the central dispute system and they accepted the case. so i spoke to customer service and threatened them with this. they apologised and said they will approve it the next day. which they did. so i received an e_mail saying that the money will be paid into my click 2 pay account within 24-48 however 4 days later it still not there and there still giving bull about it being delayed and they are wanting to push it forward to next week. today being 12 Sept 2008
what should i do from here?
i have done the CDS (central dispute system) thing.
also i took screen shots of all transactions on the casino its self.
transcripts of all conversations and e-mails saved.
oh and there was no issuse at all about coupon abuse. it was a no play though no max cash out.
any feed back would be great. thanx
oh by the way it Vip Lounge Casino www.viploungecasino.com
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