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Casino Complaint ViLLENTOCASINO-Locked account/Winnings VOiD @ Withdrawal..!

Discussion in 'Other Complaints' started by Faijvish, Sep 16, 2015.

    Sep 16, 2015
  1. Faijvish

    Faijvish Newbie member

    Occupation:
    SmokeSomeWeedEveryday
    Location:
    Göttelaborrrg
    Hi all!!

    Just as the subject says this is my problem. Deposited with my girlfriends NETELLER, CasinoACC is in my name.
    They said make withdrawal to my neteller account instead so everything is in my name only.
    That is the cause they locked my account for, thus themselves recommended this and all winnings are VOiD too.

    Peace and help...maybe? :)
     
  2. Sep 16, 2015
  3. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    What if you create a Neteller account under your name and withdraw to that? If they accept the money from someone else's account they should accept withdrawals to it...
    But I suspect Villento is rogue...
     
  4. Sep 16, 2015
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You should NEVER EVER use someone else's bank card or e-wallet to deposit - you are just asking for trouble.
    And ALWAYS enter honest and correct information when signing-up too, to avoid problems later.

    Villento are not rogue (not accredited either) - they are part of the Casino Rewards Group and they have an excellent rep here on CM:
    http://www.casinomeister.com/forums/member.php?u=12872
    (Bear in mind she lives on the other side of the planet - so will only respond during your night-time!)

    Have you got your own Neteller account?
    If not, maybe you could make a deposit with a credit card or something, and then withdraw to that.
    Sounds from what you said that they are being fairly reasonable - many casinos would have just given you the boot!
    Contact them again and find out exactly what all your possible options are.

    KK
     
  6. Sep 16, 2015
  7. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Why do Villento accept it then? Money in is obviously more important than money out...
     
  8. Sep 16, 2015
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Unfortunately it is pretty much the same with all casinos - they will take money from anywhere and only investigate when the player's come to cash out. :(

    In this particular case, I don't think Neteller even tell the casino what the player's account name is - so there would be no way for them to check at the deposit stage...

    KK
     
    1 person likes this.
  10. Sep 16, 2015
  11. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    I would say, ROGUE, if they don't check money IN. That would solve a LOT of problems. I don't know why you defend this case...
     
  12. Sep 16, 2015
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If that is your measure, just about ALL casinos would be rogue! :eek2:

    I totally agree that casinos SHOULD check upon deposit - but unless something very dramatic changes across the whole gaming industry, that ain't gonna happen anytime soon... :(

    KK
     
  14. Sep 16, 2015
  15. Borgie

    Borgie Full Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I have never come across a casino that checks money "In " I am afraid - only money out just as Kasino King says
     
  16. Sep 16, 2015
  17. MiltonW

    MiltonW Experienced Member

    Occupation:
    Developer
    Location:
    Netherlands
    Hmmm, most casinos I don't need to do KYC, because my Neteller checks out I guess. So if the OP creates a matching Neteller, he should be allowed to cash out. Not just lock and void...
     

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