- Joined
- Oct 3, 2010
- Location
- Faroe Islands
Started last week got a snail mail from Villento that they had added 20000 comp points to my account, so vent in there claimed them and just had a lots of play time and in the end cashed out $200 last Friday, since its been about 18-24 months since my last deposit there i even did send them my docs to update so thot everythink was ok until today i got a mail that they had put the money back into my account i did send a mail didnt get a reply so vent to live chat 7 hours later and of course the reply came at the same time here is what the live chat said
so do they only keep your records for 2 years or what? i used to be a regular there ?
i changed my name to ME
.
Shalini : Hi me
Shalini : How may I assist you?
me: Hello Shalini 1 sec
me: i withdrew friday i think and today for some reason it was put back into my account ? i did send an email 7 hours about it no respone i have deposit and withdrew from you lots of times before so
me: this was from comp points
me: if you explane please
me: can
Shalini : me I see that we sent you an email regarding your withdrawal
Shalini : Have you seen it?
me: just got it but dont understand ? can i withdraw thos $200 or not ?
Shalini : Unfortunately you cannot as you have never deposited at the casino
me: i have lots of times been about 18 months tho
me: so if i deposit now i can withdraw it right ?
Shalini : Apologies, it would appear that you did not deposit prior to the bonus being played
me: ok so this is just play money there is no way i can ever withdraw it ?
Shalini : Unfortunately not
Eme: even tho i did deposit couple of years ago
Shalini : Unfortunately there were no recent deposits
me: hmm wicked can you please remove this money from my account there no point having it there
Shalini : You could play for fun
me: no thank you dont see the point
Shalini : I understand
Shalini : I will have the amount removed from your account
me: thank you very much Shalini and have a nice day
so do they only keep your records for 2 years or what? i used to be a regular there ?
i changed my name to ME
.
Shalini : Hi me
Shalini : How may I assist you?
me: Hello Shalini 1 sec
me: i withdrew friday i think and today for some reason it was put back into my account ? i did send an email 7 hours about it no respone i have deposit and withdrew from you lots of times before so
me: this was from comp points
me: if you explane please
me: can
Shalini : me I see that we sent you an email regarding your withdrawal
Shalini : Have you seen it?
me: just got it but dont understand ? can i withdraw thos $200 or not ?
Shalini : Unfortunately you cannot as you have never deposited at the casino
me: i have lots of times been about 18 months tho
me: so if i deposit now i can withdraw it right ?
Shalini : Apologies, it would appear that you did not deposit prior to the bonus being played
me: ok so this is just play money there is no way i can ever withdraw it ?
Shalini : Unfortunately not
Eme: even tho i did deposit couple of years ago
Shalini : Unfortunately there were no recent deposits
me: hmm wicked can you please remove this money from my account there no point having it there
Shalini : You could play for fun
me: no thank you dont see the point
Shalini : I understand
Shalini : I will have the amount removed from your account
me: thank you very much Shalini and have a nice day